Jordan Valley Community Health Center: Services & Hours

Jordan Valley Community Health Center Hours

Jordan Valley has multiple medical campuses with different schedules. The Springfield Tampa location offers evening and weekend access, but many other clinics close on weekends.

The official directory also lists a North St. Louis service location, but does not publish a complete street address and regular hours in its general listing. Confirm service availability by calling 417-851-1581 before arranging travel.

Springfield Tampa Department Hours

Important: Building hours do not guarantee immediate access to every department. Individual physicians, dental providers, pharmacy counters and procedures may have different appointment or walk-in arrangements.

Medical, Dental & Other Services

Jordan Valley provides a variety of health services for children, adults and seniors. Services vary by location, so select a provider or clinic that offers the treatment you need.

Jordan Valley also provides mobile and school-based healthcare, virtual visits, community assistance and specialized programs. Some services require an appointment, referral or separate eligibility determination.

Walk-In Medical & Dental Express Care

Walk-in care is available for selected non-emergency problems. The Springfield Tampa Medical Express Care clinic is one of the most useful options for patients who need same-day assessment without a scheduled appointment.

When Walk-In Care May Be Suitable

• Common cold symptoms and minor illnesses.
• Minor sprains and uncomplicated injuries.
• Some non-emergency infections or symptoms requiring evaluation.
• Urgent dental pain or other dental concerns at a participating dental Express Care clinic.

How to Use Express Care

1. Decide whether the concern may be an emergency. Call 911 for potentially life-threatening symptoms.
2. Identify the appropriate medical or dental Express Care facility.
3. Check the published hours and call if arriving near closing time.
4. Bring identification, insurance or Medicaid card and your medication list, if available.
5. Explain your symptoms during check-in and follow the clinic’s assessment instructions.
6. Ask about follow-up appointments, referrals, prescriptions and expected charges before leaving.

Walk-in acceptance does not guarantee immediate treatment or a specific waiting time. Staff may redirect patients when a higher level of care is necessary.

How to Book a Jordan Valley Appointment

New and returning patients may schedule care through the clinic network. Some services allow walk-ins, while specialty visits and other procedures may require advance appointments.

1. Choose your service. Decide whether you need primary care, dental, pediatrics, women’s health, behavioral health or another specialty.
2. Select a clinic. Compare locations and opening hours to find a suitable site.
3. Call or book online. Dial 417-831-0150 or follow the provider-booking link on Jordan Valley’s official website.
4. Explain your visit reason. Mention whether you are a new patient, require interpretation or need accessibility assistance.
5. Ask about payment. Check insurance, Medicaid or sliding-fee options in advance.
6. Confirm the appointment. Record the date, time, location and any preparation instructions.
7. Arrive early. Jordan Valley advises first-time patients to arrive at least 20 minutes early; returning patients should arrive 10–15 minutes early.

First Visit: Documents & Check-In

The official first-visit guidance recommends preparing several documents so staff can verify your details and arrange the appropriate treatment and billing information.

Documents to Bring

• Current government-issued photo identification.
• Social Security card, as listed in the clinic’s new-patient guidance.
• Health insurance or MO HealthNet identification card, if applicable.
• List of current prescription and over-the-counter medications, or medication bottles.
• Relevant medical or dental records, if available.
• Completed new-patient paperwork, if provided in advance.
• Income and household information if applying for a sliding-fee discount.

If you do not have one of these documents, contact the clinic rather than assuming you cannot receive care. Ask which alternative verification methods are available.

Forms for Adults & Children

Jordan Valley offers new-patient paperwork in English and Spanish, along with medical history forms, patient information sheets, consent documentation and release-of-information forms.

Parents and guardians should ask about consent requirements and the appropriate forms when scheduling care for a minor.

Sliding-Fee Discounts, Medicaid & Uninsured Care

Jordan Valley is a Federally Qualified Health Center (FQHC). Its mission includes expanding access to care for people with financial difficulties, Medicaid coverage and no insurance.

How the Sliding Discount Works

Eligible patients may receive discounted fees based on household income and family size. The program covers qualifying services such as family medicine, pediatrics, dental, mental health and vision care.

No single flat price applies to all patients. The discount and final patient responsibility depend on eligibility, service type and the clinic’s current fee policies.

How to Apply for Financial Assistance

1. Prepare a photo ID and available proof of household income.
2. Gather documentation of relevant household members and applicable deductions.
3. Visit or contact a Jordan Valley clinic.
4. Ask to speak with a Community Health Worker about the Sliding Discount Program.
5. Provide the required income and household documentation.
6. Ask the worker to review both Medicaid eligibility and possible sliding-fee discounts.
7. Confirm your approved discount and expected charges for the services you need.

Medicaid & Insurance

Jordan Valley accepts MO HealthNet and various private insurance plans. Its published insurance examples include Medicaid, Medicare, Anthem, Cigna, UnitedHealthcare, Home State Health and others.

Coverage can vary by insurance product, provider and procedure. Verify the exact plan before a scheduled specialist service.

Jordan Valley Pharmacy Hours & Prescriptions

Pharmacy services are available at selected clinics. The operating hours and pharmacy provider differ by location.

Jordan Valley describes free prescription delivery within Springfield city limits through Grand Pharmacy and within Lebanon city limits through the Lebanon pharmacy, subject to applicable arrangements.

How to Check a Prescription

1. Identify which Jordan Valley or affiliated pharmacy received the prescription.
2. Contact that pharmacy using its published number.
3. Provide the identifying information requested by pharmacy staff.
4. Ask whether the medicine is ready and if delivery is available.
5. Confirm payment, insurance or refill authorization requirements.

The official pharmacy page also references the RX365 app for checking prescription status at its designated pharmacies.

MyChart Patient Portal & Online Bill Payment

Jordan Valley uses MyChart for eligible patient account functions. Depending on your care and account access, it can provide lab results, messages, prescription refill requests and billing details.

Sign Up for MyChart

1. Open the official Jordan Valley billing or patient access page.
2. Select the MyChart registration option.
3. Enter the requested identifying information.
4. Set up a secure username and password.
5. Verify your email address or other identity information as prompted.
6. Log in and open the relevant appointments, results, messaging or billing section.

Pay a Bill

1. Open the hospital’s official Jordan Valley bill payment page.
2. Choose MyChart payment or the guest payment option.
3. Review the statement details and available payment amount.
4. Complete payment using the supported secure process.
5. Save your receipt.

Billing contact: 417-831-0150, Monday–Friday, 8 AM–5 PM. Email: billing@jordanvalley.org.

Patients who need a payment plan can contact paymentplan@jordanvalley.org.

Request Medical or Dental Records

Jordan Valley provides separate medical and dental records-request options through its official contact resources.

Patient Records Request Steps

1. Visit the official Jordan Valley contact page.
2. Find the Medical Records department.
3. Select the online medical or dental records request appropriate to your situation.
4. Complete the required patient identification and authorization details.
5. Submit the request securely.
6. Follow the department’s instructions for receiving the records.

Records telephone: 417-831-0150.

Records email: MedicalRecords@JordanValley.org.

Records Request Fees & Timing

The center’s current contact page states that requests fulfilled directly to patients are generally processed within 30 days. If more time is necessary, the patient will receive written notification.

The published standard fee for a completed records request is $6.50.

The following listed records categories are provided without that charge:

• Records sent to another provider for continuity of care.
• OB travel papers.
• Immunization records.
• Medication lists.
• Chart summaries.

Ask the records department whether a specific legal exception or alternative access method applies to your request.

Jordan Valley Health Locations in Missouri

The network has several Springfield clinics and locations in surrounding southwest Missouri communities. Choose the site offering your needed service before arranging transportation.

Grand Clinic includes programs connected to the Roy Blunt Women and Children’s Center and a pharmacy. Tampa is the principal Springfield location with extended weekend Express Care. The services available in Republic, Buffalo, Lebanon and other cities should be verified by clinic.

Springfield Main Clinic Map & Directions

Jordan Valley Health — Springfield Tampa
440 E Tampa Street
Springfield, Missouri 65806

Before Traveling

• Check the exact clinic address and department name on your appointment confirmation.
• Allow time for check-in, parking and completing forms.
• Ask about accessible entrances, interpretation or mobility support if necessary.
• Confirm weekend department availability separately from main building hours.
• If your appointment is at Grand, Benton or Kingsley, do not travel to Tampa by mistake.

Language Assistance & Community Support

Jordan Valley provides language assistance to help patients understand medical information and appointments. Patients who need interpretation should request the appropriate language when arranging care.

Community Health Workers can also help eligible patients explore health insurance, Medicaid and available support services.

These programs have different enrollment rules. Ask a Community Health Worker or program coordinator to review your needs rather than assuming automatic eligibility.

Frequently Asked Questions

Related Community Health Center Guides

To compare how other federally qualified and community healthcare providers handle appointments, walk-in services, insurance, pharmacy and patient portals, see these guides:

• Lowell Community Health Center — medical and dental services, walk-in care, pharmacy, and sliding-fee support in Massachusetts.
• Lynn Community Health Center — appointments, urgent care, dental treatment, MyChart and patient assistance.
• Manet Community Health Center — multiple clinic locations, medical services, patient records and affordable-care options.

Official Sources & Final Patient Actions

• Jordan Valley Health Official Website
• Clinic Addresses, Hours & Contacts
• Springfield Tampa Clinic
• Complete Services Directory
• New Patient Registration & Appointments
• First-Visit Documents & Forms
• Medicaid and Sliding-Fee Assistance
• Pharmacy Information
• MyChart & Bill Payment
• Records Requests & Department Contacts

Research reviewed October 16, 2026. This is an independent patient information guide and is not the official Jordan Valley Health website. Hours, providers, eligibility, pharmacy services and accepted insurance products can change. Contact the clinic for individualized treatment and current scheduling information.