Community Health Center Burlington: Services & Hours

Burlington CHC Clinics: Addresses, Hours & Numbers

CHC operates multiple locations. Choosing the correct department prevents unnecessary trips because medical, dental, pharmacy and support services have different schedules.

CHC also serves the Champlain Islands and operates school-based dental services. Check the official clinic directory for the full network.

Riverside: Exact Department Opening Hours

The Riverside building opens at 7 AM, but medical phone scheduling begins at 8 AM. Do not assume every department opens when the building opens.

Medical, Dental & Behavioral Health Services

Patients considering similar nonprofit health centers can read our Partnership Community Health Center guide for a comparison of sliding fees, primary care and dental services at a separate Wisconsin provider.

New Patients: How to Book Your First Appointment

1. Choose your care type. Decide whether you need primary medical care, dental services, psychiatry, counseling or financial assistance.
2. Select the right clinic. For Riverside medical appointments call 802-864-6309; for South End call 802-864-0693; for dental scheduling call 802-652-1050.
3. Confirm acceptance. Ask whether the location and service are accepting new patients, and whether a referral is required.
4. Discuss payment. Mention insurance, Medicaid, Medicare or the need for sliding-fee assistance.
5. Complete patient forms. CHC requires the Patient Registration Form. For transferred records, prepare its Consent to Disclose Health Information form.
6. Verify your appointment. Record the date, exact clinic address, department and check-in instructions.
7. Prepare to arrive early. CHC asks new patients to arrive 15 minutes before the appointment.

What to Bring

• Photo identification if available and requested.
• Insurance, Medicaid or Medicare card where applicable.
• Current medication list and known allergies.
• Relevant previous medical records or test results.
• Child vaccination records when relevant.
• Income documentation if requesting financial assistance.
• Referral or previous provider details when requested.

Dental Appointments & New-Patient Restrictions

CHC dental care is available at multiple sites. The central dental scheduling number is 802-652-1050.

Dental Registration Steps

1. Call 802-652-1050 to explain your dental concern.
2. Ask whether the location accepts your category of appointment.
3. Complete both the Patient Registration Form and Dental Patient Medical History Form.
4. Follow the official instructions to submit the completed forms by an approved method.
5. If you had dental X-rays within the past three to five years, ask the previous provider to transfer them.
6. Wait for CHC’s confirmation of your appointment.

CHC lists dentaltriage@chcb.org and fax 802-652-1056 among the approved routes for completed dental forms. Use only the methods specified on its current official instructions.

For dental affordability comparisons at another federally qualified health center, see our Will County Community Health Center services guide. Its eligibility and fees are not the same as Vermont’s CHC.

Sliding-Fee Financial Assistance: Who Qualifies?

CHC offers reduced charges through its Sliding-Fee Scale Financial Assistance Program for eligible patients. The published eligibility guidance includes households with income at or below 200% of the federal poverty level.

Documents for Financial Assistance

• One form of government-issued identification.
• Household size and household income information.
• Recent consecutive pay stubs where applicable.
• Latest tax return or W-2/1099 forms.
• Social Security, pension, unemployment or disability benefit statements where applicable.
• Other documents requested for your particular household.

CHC accepts a written income self-declaration in some no-income situations, with temporary eligibility subject to its policy.

How to Apply

1. Call Patient Support. Dial 802-264-8124.
2. Check eligibility. Tell staff your household size, insurance status and income situation.
3. Prepare documentation. Gather the records CHC says are needed for your application.
4. Complete the application. Use the official Sliding-Fee Scale Application and ask for assistance if required.
5. Submit it securely. Visit during Patient Support hours or follow CHC’s approved submission instructions.
6. Confirm your discount. Ask about the eligibility decision and estimated out-of-pocket charge before planned non-emergency care.

Timing: CHC advises uninsured new patients to seek Patient Support assistance at least 48 hours before an appointment when possible. Riverside support walk-ins are closed on Wednesdays.

Insurance, Billing & Payment Options

Patient Support Services includes certified Vermont Health Connect navigators who assist with Medicaid and marketplace insurance enrollment.

Good Faith Estimates

Uninsured patients and people choosing not to use insurance for non-emergency care may have a right to a Good Faith Estimate. CHC explains this for appointments scheduled at least three business days ahead.

If the final bill is at least $400 above the estimate, a federal patient-provider dispute process may be available. Keep a copy of the original estimate and the final bill.

Official billing, payment and Good Faith Estimate instructions.

Safe Harbor: Healthcare for People Experiencing Homelessness

Safe Harbor, at 184 South Winooski Avenue, Burlington, VT 05401, provides healthcare and mental health services for qualifying people experiencing homelessness or unstable housing.

Under CHC’s Homeless Healthcare Program, eligible patients may receive covered healthcare without treatment charges. Ask Safe Harbor directly about qualification and the appropriate visit type.

Walk-in hours are not guaranteed immediate appointments. Staff determine availability and clinical priorities.

Patient Portal, Prescription Refills & Medical Records

CHC provides an official patient portal for supported patient-account activities, including medication refill requests and access to selected records or results.

Prescription Refill Steps

1. Open the official CHC patient resources.
2. Follow the Patient Portal link.
3. Sign in using your established patient account.
4. Select the available medication or refill request feature.
5. Provide the medication and pharmacy information requested.
6. Submit the request and allow the care team time to review it.

If you need a medical-record transfer, ask your care team for the correct authorization form. Avoid sending medical records through an unrelated website or unsecured public contact form.

Riverside Parking, Entrances & Directions

The Riverside Health Center is in Burlington’s Old North End at 617 Riverside Avenue, Burlington, Vermont 05401.

CHC identifies a two-level patient parking garage with elevator access:

• Level 1: Dental appointments and counseling/psychiatry appointments.
• Level 2: Medical appointments.

Confirm accessible entry, interpreter arrangements or transportation needs when scheduling. CHC offers interpretation support for patients who need language assistance.

For a comparison of primary, dental and behavioral healthcare at another nonprofit provider, our Aria Community Health Center guide covers a separate California clinic network. Its services, fees and hours are not applicable to Burlington.

Appointment Checklist

• Choose the correct CHC location and department.
• Check hours, Thursday meeting closures and Wednesday Patient Support availability.
• Ask whether the specific service is accepting new patients.
• Confirm dental appointments separately from medical appointments.
• Bring your appointment information and required patient forms.
• Prepare insurance, medication and medical-history information.
• Request sliding-fee assistance before a planned appointment when needed.
• For Saturday appointments, ask South End about available medical slots.
• Arrive approximately 15 minutes early for your initial visit.
• For medical emergencies, use emergency services instead of waiting for outpatient care.

Official Sources & Patient Resources

• CHC — all clinics, addresses and telephone numbers
• Riverside medical, dental, pharmacy and parking details
• South End Saturday appointments and dental hours
• New-patient appointment instructions and forms
• Financial assistance and sliding-fee eligibility
• Patient Support, Medicaid and insurance enrollment
• Billing, payment methods and Good Faith Estimates
• Official telephone directory and contact information

Independent patient-information guide. Community-center.org is not affiliated with Community Health Centers of Burlington. CHC controls appointments, medical care, billing and financial-assistance decisions. Always follow instructions from your healthcare team.