Get Care at Serve the People: Services, Appointments and Costs
Serve the People Community Health Center is a nonprofit federally qualified health center at 1206 East 17th Street, Suite 101, Santa Ana, CA 92701. It serves Orange County residents with affordable medical care, dental treatment, behavioral health services, pharmacy support and community assistance.
Patients with insurance can ask about accepted plans. Uninsured patients may qualify for reduced costs through a sliding-fee program. The organization also assists families with food, benefits enrollment and transportation coordination.
Information reviewed October 21, 2026. Clinical appointments, service availability and holiday schedules may change.
Santa Ana Clinic Hours and Phone Numbers
| Day or Contact | Published Information |
|---|---|
| Monday–Friday | 8:00 AM – 5:00 PM |
| Saturday | 8:00 AM opening; published closing times differ between 4:30 PM and 5:00 PM |
| Sunday | Closed |
| Appointments | 714-352-2911 |
| After-hours help | 877-349-4797 |
| Patient-related fax | 855-576-4458 |
| Business fax | 714-352-2903 |
| General email | chc@servethepeoplechc.org |
Official patient guidance lists Memorial Day and Labor Day closures, as well as December 24–26 and New Year’s Day. Departments may follow different holiday schedules.
Do not assume the center is a walk-in emergency department. For life-threatening symptoms, call 911.
Choose the Right Service
Family Medicine
Preventive checkups, illness assessment, routine screenings, diabetes and blood-pressure management, and continuing primary care.
Pediatrics
Well-child appointments, vaccinations, preventive care and medical visits for children and adolescents.
Women’s Health
Reproductive healthcare, obstetric services and other services related to women’s health.
Dental Care
Dental examinations, cleanings, fillings, extractions, periodontal care, crowns, bridges, dentures and children’s dental treatment.
Vision Care
Vision examinations, prescription glasses and specialized eye-care services, including a Retina Clinic.
Behavioral Health
Counseling and therapy services for emotional and mental-health concerns, including anxiety, depression and trauma.
Pharmacy
Prescription support, refill coordination, medication counseling and potentially reduced-price medicines through the 340B program.
Benefits Enrollment
Assistance applying for Medi-Cal, Covered California, CalFresh, CalWORKS and other eligible programs.
Care Coordination
Enhanced Care Management, specialty referrals, transportation assistance and links to community resources.
Medical Services: What Can You Book?
Serve the People’s medical team provides preventive, acute and ongoing care for patients of different ages.
| Reason for Visit | Service to Request |
|---|---|
| Annual physical or checkup | Primary care / preventive examination |
| Cold, flu or other non-emergency illness | Medical appointment for acute illness |
| Diabetes or hypertension | Chronic-care assessment and follow-up |
| Child’s routine checkup | Pediatrics / well-child care |
| Pregnancy-related care | Obstetric or women’s health appointment |
| Screenings and vaccinations | Preventive care and health screening |
| Specialist concern | Primary-care evaluation and appropriate referral |
Contracted specialty referral areas include nephrology, podiatry, gastroenterology and cardiology. Not every specialty appointment necessarily takes place at the Santa Ana building.
Dental Care: Treatment and Reduced Fees
The dental program offers preventive and restorative treatment for children and adults. The official dental page identifies the following services:
- Dental exams and professional cleaning
- Gum-disease prevention and deep cleaning
- Fillings and restorative dentistry
- Root canals, crowns and bridges
- Partial and full dentures
- Pediatric dentistry
- Fluoride applications and dental sealants
- Assessment of urgent toothaches, broken teeth and dental infections
Dental services may be covered by Denti-Cal or another accepted dental plan. Uninsured patients can ask about the sliding-fee scale.
Vision, Behavioral Health and Pharmacy
Vision Services
Serve the People describes vision examinations, prescription frames and lenses, and specialized retina services. Ask whether your visit should be scheduled at Santa Ana, Orange or a mobile clinic, because vision services are offered through multiple service arrangements.
Behavioral Health
Behavioral-health professionals provide counseling and individual therapy. The clinic identifies approaches including cognitive-behavioral therapy, dialectical behavior therapy, mindfulness-based therapy and solution-focused care.
To access counseling, call 714-352-2911 and ask for the behavioral-health scheduling team.
Pharmacy and Prescription Services
The organization’s pharmacy program offers prescription refills, medication consultations, medication synchronization, adherence support and delivery services where available.
The organization participates in the federal 340B Drug Pricing Program, which supports access to discounted prescription medications for eligible patients. Savings depend on program eligibility and the individual prescription.
Pharmacy contact: 714-380-6230.
How to Schedule a Medical, Dental or Counseling Appointment
- Select the correct service. Decide whether you need medical care, dental care, vision services, behavioral health or prescription assistance.
- Call 714-352-2911. Tell the patient-services representative which service you need and that you want the Santa Ana clinic.
- Identify yourself as new or returning. Provide the requested patient information and explain whether you already have a provider.
- Discuss coverage. Have your insurance or Medi-Cal card ready. If uninsured, ask about sliding-fee eligibility.
- Ask about language or access needs. Request interpretation, accessibility assistance or transportation coordination when relevant.
- Confirm the date and location. Repeat the appointment time, address, service and any paperwork needed.
- Complete patient forms. Use the official English or Spanish forms if staff asks you to prepare them before arrival.
- Keep your confirmation. Save the appointment information and contact the center promptly if you need to reschedule.
What to Bring to Your First Appointment
The clinic’s patient FAQ recommends bringing identification, insurance information, medication details and available medical records.
- Photo ID, if available
- Medi-Cal or other insurance card, if insured
- List of medications and doses
- Relevant previous medical or dental records
- Any referral or prior test results requested
- Completed intake forms, if supplied
- Income or household documentation if applying for fee assistance
- A list of questions for your clinician
Forms Available Before Your Appointment
The official forms page provides patient documents in English and Spanish, including a sliding-fee application, telehealth consent, adult vision forms and mobile medical program forms.
For privacy, use the clinic’s official form and submission instructions. Do not send medical records through an unverified third-party website.
Insurance, Medi-Cal and Sliding-Fee Discounts
Serve the People accepts Medi-Cal and lists Anthem, Blue Cross Blue Shield, UnitedHealthcare and other major insurance providers. Acceptance of a specific product or provider network must be verified with the insurer and clinic.
Can You Visit Without Insurance?
Yes. The clinic confirms that insurance is not required to receive care. Uninsured patients can be assessed under the Sliding Fee Scale Program.
The amount you pay depends on factors including family size, household income, service and eligibility. Serve the People says qualifying patients may receive discounts of up to 90%, but that is not a guaranteed discount for every patient.
How to Apply for Sliding-Fee Assistance
- Tell the clinic you do not have insurance or need help affording care.
- Request a sliding-fee application from patient services or the official patient forms page.
- Select the English or Spanish form.
- Complete the household and income details requested.
- Provide supporting documents as directed by staff.
- Ask for your eligibility determination and expected visit charges.
- Renew eligibility when required. The patient FAQ states that sliding-fee eligibility must be renewed annually.
Payment Methods
According to the official patient FAQ, the clinic accepts cash, debit cards and credit cards. Personal and cashier’s checks are not accepted.
If you cannot pay the expected visit charge, speak to the front desk about available arrangements.
Get Help Applying for Medi-Cal, CalFresh or Covered California
The organization’s healthcare navigators help eligible patients and families apply for public benefit and insurance programs.
| Program | What It Can Help With |
|---|---|
| Medi-Cal | California health coverage for eligible individuals and families |
| Covered California | Marketplace health insurance plans and possible financial assistance |
| CalFresh | Eligible household food assistance |
| CalWORKS | Eligible family cash assistance and associated support services |
Documents to Prepare
The clinic’s FAQ recommends personal identification, birth certificate, proof of address and proof of income for benefits-enrollment appointments.
Actual eligibility and document requirements depend on the individual program and circumstances. Navigators can help determine which documents apply.
- Call 714-352-2911.
- Ask for the healthcare navigator or benefits-enrollment team.
- Identify the program you need help with.
- Ask which documents apply to your household.
- Schedule the enrollment appointment.
- Attend with available documents and follow the official application process.
Food Pantry: Free Groceries and Household Essentials
Serve the People operates a food pantry at its Santa Ana site for households needing food assistance.
| Detail | Published Information |
|---|---|
| Location | 1206 East 17th Street, Santa Ana |
| Schedule | First and third Saturday of each month |
| Distribution Hours | 4:00 AM – 7:00 AM |
| Cost | Free |
| Distribution Format | Walk-through or drive-through, depending on event operations |
Available items may include groceries, fresh produce, bread, meat, clothing, diapers, baby food, toiletries and household supplies. The selection depends on donations and availability.
Transportation, Mobile Clinics and Additional Support
Patient Transportation Assistance
Serve the People offers transportation coordination for eligible patients who have difficulty reaching healthcare appointments.
Transport may be arranged through CalOptima or another qualifying insurance carrier, depending on benefits. The organization also describes access to Uber Health arrangements through its coordination process.
Call before your appointment, explain your transportation needs and ask what advance notice is necessary.
Mobile Medical, Dental and Vision Services
The organization operates mobile services that visit selected Orange County schools, community partners and shelters. These are scheduled outreach services, not a guarantee of walk-in mobile treatment at any location.
Enhanced Care Management
Eligible patients may receive coordination for medical and community needs beyond a standard clinic visit. Ask about Enhanced Care Management eligibility and referrals.
Other Community Assistance
Serve the People also describes legal-aid partnerships, afterschool youth programming, tutoring and disaster-relief initiatives. Participation and eligibility vary by program.
Patient Portal and Prescription Requests
The center links to the Healow patient portal for supported patient-account functions.
How to Access Your Portal
- Open the official Serve the People website.
- Choose the Patient Portal or Healow link.
- Sign in using your existing patient credentials, or follow the clinic’s enrollment instructions.
- Use the available portal functions for your account.
- Contact patient services if your account cannot be activated.
For prescription questions or pharmacy consultation, call the pharmacy number directly at 714-380-6230.
Portal features and medication-refill availability depend on your account and clinic workflow. Never use ordinary portal messaging for a medical emergency.
Directions to the Santa Ana Health Center
Use 1206 East 17th Street, Suite 101, Santa Ana, CA 92701 when planning your trip. The clinic is on East 17th Street in central Santa Ana.
For parking, an accessible entrance, rideshare drop-off or public transportation, contact the clinic or check your route before travelling. The official site does not publish a reliable parking-space count.
Santa Ana vs. Orange and Placentia Locations
| Location | Address | Service Status |
|---|---|---|
| Santa Ana | 1206 E. 17th St., Suite 101 | Medical, dental, behavioral health, pharmacy, care coordination and community programs |
| Orange | 293 S. Main St., Suite 100 | Vision and benefits-enrollment services; clinic FAQ also mentions medical services |
| Placentia | 201 Lakeview Ave. | The current official locations page labels this location “Coming Soon” |
Before Your Visit: Practical Checklist
- Call 714-352-2911 for an appointment.
- Confirm which medical, dental, vision or counseling service you need.
- Check the correct appointment time, especially on Saturday.
- Bring ID, insurance information and medication details if available.
- Ask about sliding-fee assistance if uninsured or underinsured.
- Prepare proof of income and household details if applying for financial assistance.
- Use official English or Spanish patient forms.
- Ask about transportation assistance before the appointment day.
- For food pantry visits, check the first/third Saturday schedule.
- Use emergency services for life-threatening symptoms rather than waiting for a clinic appointment.
Related Community Health Center Guides
These published community-center.org guides explain similar patient tasks, including appointment booking, low-cost healthcare, insurance assistance and medical records.
- Lynn Community Health Center Guide — learn about patient intake, primary care, urgent-care routes and sliding-fee assistance.
- Manet Community Health Center Guide — compare location-specific services, enrollment, patient portals and financial assistance.
- Lowell Community Health Center Guide — understand walk-in care, insurance navigation, pharmacy support and patient records.
Frequently Asked Questions
Where is Serve the People Community Health Center in Santa Ana?
Serve the People Community Health Center is located at 1206 East 17th Street, Suite 101, Santa Ana, CA 92701.
What is the Serve the People appointment phone number?
The main appointments and patient-services phone number is 714-352-2911. For non-emergency after-hours assistance, the official medical page lists 877-349-4797.
What are Serve the People Santa Ana clinic hours?
The official locations page lists Monday through Saturday 8 AM–5 PM. Its patient FAQ lists Saturday closing at 4:30 PM instead, so confirm Saturday hours by calling 714-352-2911. Sunday is closed.
What medical services does Serve the People offer?
The Santa Ana clinic offers primary and preventive care, pediatrics, women’s health, chronic-condition management, dental services, behavioral health, pharmacy support and specialty referrals, among other services.
Can I receive care without insurance?
Yes. Serve the People accepts uninsured patients and uses a sliding-fee discount program to determine reduced charges for eligible patients based on household income and family size.
Does Serve the People accept Medi-Cal?
Yes. Serve the People lists Medi-Cal among its accepted coverage options and provides benefits-enrollment assistance. Patients should verify that their specific managed-care plan and provider are in-network.
Does the clinic offer dental and vision services?
Yes. The organization provides dental services including exams, cleanings and restorative treatments, along with vision services through its clinic and outreach programs. Confirm the exact appointment location for vision care.
How do I apply for the sliding-fee discount?
Ask patient services for the Sliding Fee Scale Program, complete the official application and provide household and income documentation as requested. Eligibility is reviewed and must be renewed annually.
When is the Serve the People food pantry open?
The food pantry distributes free food and available household essentials on the first and third Saturdays of each month, from 4 AM to 7 AM, at 1206 East 17th Street in Santa Ana.
Does Serve the People help with transportation and Medi-Cal applications?
Yes. Eligible patients can request transportation coordination through their health coverage, and healthcare navigators assist with applications for Medi-Cal, Covered California, CalFresh and CalWORKS.
Official Sources and Patient Resources
- Official Santa Ana Location and Hours
- Official Patient FAQs and Payment Policies
- Medical Services and After-Hours Contact
- Dental Services and Sliding Fees
- Behavioral Health and Counseling
- Pharmacy and Prescription Support
- Patient and Sliding-Fee Forms in English and Spanish
- Food Pantry Schedule and Information
- Patient Transportation Assistance
- Official Contact Details
This is an independent informational guide, not an official Serve the People patient portal or medical service. It does not provide diagnosis or individualized medical advice. Confirm appointment availability, coverage, costs and clinical instructions directly with the healthcare team. Call 911 for emergencies.