Mountainlands Community Health Center: Services & Hours

Mountainlands Community Health Center Locations & Medical Hours

Use this location table to identify the right building before an appointment. Each clinic can have different medical, pharmacy, dental and mental health operating hours.

Lunch and Monthly Meeting Closures

• Provo: Call center has a daily break from noon to 1:15 PM and a second-Wednesday closure from approximately 11:45 AM to 2 PM.
• West Park: Medical service lists midday closures on certain days, plus additional Wednesday meeting periods.
• Payson: Medical service lists a weekday closure from 11:30 AM to 12:30 PM and a second-Wednesday closure from 11:45 AM to 2 PM.
• Vernal: Medical clinic closes for lunch noon–1 PM.
• East Bay: Medical clinic closes 11:45 AM–12:45 PM.
• Vernal Dental: Lunch closure is 1–2 PM.

These are published schedules, not a guarantee of walk-in availability. Staff meetings and holiday closures may affect access.

Which Mountainlands Clinic Should You Choose?

Medical Services at Mountainlands Community Health Center

Mountainlands provides comprehensive primary care through physicians, nurse practitioners and physician assistants. Services listed by the health center include:

Dental Services and Hours

Mountainlands offers preventive and restorative dental care. Its official dental page lists examinations, cleanings, X-rays, fillings, crowns, bridges, root canals and prosthetic services.

Dental care is provided at selected locations, including Provo, Payson, East Bay and Vernal Dental.

Before Booking a Dental Appointment

• Explain whether you need a cleaning, exam, toothache evaluation or a specific procedure.
• Ask whether new dental patients are being accepted.
• Confirm the clinic’s dental hours rather than its medical hours.
• Check whether your dental insurance is accepted.
• Request information about the sliding fee scale if needed.
• Ask whether treatment may require more than one visit.

Mental Health and Behavioral Health Services

Mountainlands provides integrated outpatient mental health services. Its team includes behavioral health professionals who work with primary care clinicians to support patients and families.

Services can address stress, personal and family difficulties, mental health concerns, substance-use issues and the emotional effects of ongoing medical conditions.

Referral requirement: The health center states that patients access its mental health services through a referral from a Mountainlands primary care provider.

Telehealth mental health visits may be available. Ask the care team whether the service can be provided in English or Spanish and whether the requested appointment format is appropriate.

Mountainlands Pharmacy Locations and Hours

Mountainlands participates in the federal 340B drug-pricing program, which helps eligible patients access certain medications at reduced prices. Its pharmacies also accept many insurance plans.

Additional closures may apply during staff meetings, including the second and fourth Wednesday at Provo and the fourth Wednesday at West Park. Confirm the pharmacy is open before a time-sensitive pickup.

Prescription Refills

Mountainlands offers RefillQuick for eligible prescription refills. Patients may also contact the relevant pharmacy to discuss medication supply, insurance, 90-day prescriptions or curbside pickup where available.

Insurance, Medicaid, Medicare and CHIP

Mountainlands accepts many insurance plans, including Medicaid and Medicare. Its published insurance list also names Aetna, Blue Cross/Blue Shield, Cigna, Humana, Molina, PEHP, Select Health, TRICARE and United, among others.

Listing an insurer does not guarantee that every plan, product or individual provider is in network. Verify current eligibility and coverage with both Mountainlands and your insurance provider.

Insurance enrollment help: 801-429-2000.

Sliding Fee Scale: How Lower-Cost Care Works

Mountainlands offers a sliding fee scale to qualifying patients based on household income and family size. Patients without insurance must provide income documentation when they first become patients and typically update that information annually.

Accepted Income Documentation Examples

• Recent paycheck stubs.
• Unemployment-benefit documentation.
• State disability-benefit information.
• Recent tax return or tax statement.
• W-2 forms.

The exact documents needed depend on the patient’s circumstances and the clinic’s current eligibility requirements.

How to Apply for the Sliding Fee Scale

1. Call Mountainlands. Contact 801-429-2000 and ask about sliding-fee eligibility.
2. Explain your household situation. Staff can explain what family-size and income information is required.
3. Prepare proof of income. Bring the documents requested for your circumstances.
4. Complete patient registration. Fill out the required forms accurately.
5. Ask about the visit charge. Confirm the expected discounted amount, deposit and other possible costs.
6. Update information when required. Ask when your eligibility must be reviewed again.

Mountainlands states that no one is turned away because of inability to pay. This should not be interpreted as a promise that every visit, prescription or dental procedure is free.

How to Schedule a Mountainlands Appointment

Mountainlands distinguishes new patients from established patients when scheduling appointments.

1. Choose your location. Decide whether Provo, West Park, Payson, Vernal or East Bay is best suited to your healthcare needs.
2. Identify the service. Specify primary care, dental, mental health, pharmacy support or another program.
3. New patients should call. Mountainlands instructs new patients to call 801-429-2000 for their initial appointment.
4. Established patients may self-schedule. Open the athenaPatient mobile app and sign in with Patient Portal credentials.
5. Use the Visits section. Select Book Visit or Schedule Appointment and choose the provider, location and reason.
6. Choose an available appointment. Review the date and time displayed in the scheduling system.
7. Complete the request. Add any required visit notes and submit the booking.
8. Confirm the details. Save the appointment information, including the exact building, required forms and expected cost.

What to Bring to Your First Appointment

Mountainlands notes that a deposit may be required when scheduling. Ask about the amount and whether it applies to your circumstances before completing payment.

Telehealth Appointments

Mountainlands offers telehealth services for suitable medical and mental health visits. Availability depends on the clinic, provider, patient’s condition and appointment type.

Telehealth can be useful for selected follow-up appointments, discussions about ongoing care and behavioral health visits when the care team considers remote treatment appropriate.

Preparing for a Telehealth Visit

• Confirm that your appointment is specifically scheduled as telehealth.
• Ask which portal or video platform to use.
• Test your internet connection and device.
• Choose a private location for the consultation.
• Have your medication list and questions ready.
• Ask what to do if the connection fails.

Some examinations, procedures and urgent conditions require an in-person evaluation instead.

Patient Portal, Lab Results and Medical Records

Mountainlands offers a Patient Portal where established patients may access available laboratory results, communicate with their care team and use other supported account services.

The official contact page also directs patients who need medical records assistance to call 801-429-2000.

Important Portal Guidance

• Use only the official portal linked by Mountainlands.
• Follow the provider’s instructions for interpreting test results.
• Do not send urgent medical concerns through routine portal messaging.
• Ask staff about records-release requirements before requesting sensitive documents.
• For account access problems, contact 801-429-2000.

The center’s contact page states that routine portal contact may receive a response within 24–48 hours. That is not a guaranteed emergency response time.

After-Hours Medical Questions

When regular clinics are closed, Mountainlands publishes 801-491-1458 for after-hours clinical advice.

After-hours telephone support does not mean that the clinic building is open or that walk-in appointments are available overnight.

Mountainlands Community Health Center Map & Directions

The map below displays the main Provo Family Health Center at 589 South State Street, Provo, UT 84606. Other Mountainlands clinics have different addresses.

Parking and Arrival

Before a first appointment, confirm your exact clinic, suite and check-in instructions. The East Bay Health Center is located within the Food & Care Coalition building, and Vernal Dental is separate from the Vernal medical facility.

Ask staff about accessible entry, parking or interpretation assistance if needed. Specific parking counts and transportation arrangements were not verified for every site.

Before You Choose a Clinic

Official Mountainlands Sources & Patient Resources

• Mountainlands Community Health Center — Homepage
• Appointments, Records, Billing and After-Hours Contact
• Provo Family Health Center
• West Park Family Health Center
• Payson Family Health Center
• Vernal Family Health Center
• Vernal Dental Clinic
• East Bay Health Center
• Medical Services
• Dental Care and Appointments
• Mental Health Services
• Pharmacy Locations and Hours
• Online Appointment Scheduling
• New Patient, Insurance and Sliding Fee Information

Appointments: 801-429-2000 · After-hours advice: 801-491-1458

Last researched October 19, 2026. This is an independent informational guide, not an appointment scheduling or medical advice service. Confirm treatment availability, costs, insurance coverage and clinic instructions directly with Mountainlands.