Get Help from Lakes Regional: Services, Clinics, Costs & Appointments
Lakes Regional Community Center is a nonprofit organization providing mental health services, intellectual and developmental disability (IDD) support, substance-use services and early childhood intervention across Northeast Texas.
Its offices serve different purposes. Some provide psychiatric care and counseling; others coordinate disability supports, residential services, employment assistance or early intervention. Choosing the appropriate location is the first step.
972-524-4159
General inquiries
903-243-9088
Developmental disability services
Many outpatient offices operate Monday–Friday, 8 AM–5 PM. Verify each location.
If someone’s safety is in immediate danger or there is a life-threatening medical emergency, call 911.
For mental health crisis support, Lakes Regional lists two regional 24-hour numbers:
- Camp, Delta, Franklin, Hopkins, Lamar, Morris and Titus: 877-466-0660.
- Hunt, Kaufman and Rockwall: 866-260-8000 (NTBHA).
People in the United States can also call or text 988 for suicide and emotional crisis support.
Reviewed October 25, 2026. Service availability, clinic hours, staffing and intake procedures may change. Do not send private medical records through an unrelated website.
Which Lakes Regional Service Do You Need?
Psychiatric assessment, counseling, medication management, case management and recovery-oriented services.
Eligibility assessments, support coordination, residential options, habilitation and community-based support.
Assessment, counseling and outpatient treatment services for eligible teens and adults.
Developmental services and family support for children from birth through 36 months.
Coaching, vocational support and assistance maintaining competitive employment for eligible individuals.
Region-specific crisis response and connections to appropriate urgent behavioral health services.
Lakes Regional Locations, Hours & Phone Numbers
Lakes Regional serves a broad geographic area, including Kaufman, Hunt, Rockwall, Hopkins, Lamar, Titus and surrounding counties. The exact service available depends on the office.
Selected Mental Health Clinics
| City / Facility | Address | Contact |
|---|---|---|
| Terrell Mental Health Clinic | 400 Airport Road, Terrell, TX 75160 | 972-524-4159 |
| Greenville Mental Health Clinic | 4200 Stuart Street, Greenville, TX 75401 | 903-455-3987 |
| Rockwall Mental Health Clinic | 1525 Airport Road, Rockwall, TX 75087 | 972-722-2685 |
| Sulphur Springs Mental Health Clinic | 655 Airport Road, Sulphur Springs, TX 75482 | 903-438-3270 |
| Paris Mental Health Clinic | 2915 North Main Street, Paris, TX | 903-737-2475 |
| Mount Pleasant Mental Health Clinic | 1300 W 16th Street, Mount Pleasant, TX 75455 | 903-572-8783 |
IDD and Community Services Locations
| Office / Program | Address & Access |
|---|---|
| Terrell Community Employment Services | 202 Lee Street, Terrell, TX 75160; Monday–Friday 8 AM–5 PM. Phone 972-388-2000 ext. 3317. |
| Terrell IDD Waiver Provider | 206 Lee Street, Terrell, TX 75160; administrative listing indicates 24/7 services. Phone 469-214-0256. |
| Rockwall IDD Programs | 1525 Airport Road, Rockwall, TX 75087; listed 24/7 provider service. Phone 972-441-4800, Option B. |
| Greenville IDD / Community Services | 4804 Wesley Street, Greenville, TX 75401; listed weekday office hours for certain services. |
| Paris IDD Programs | 2870 North Main Street, Paris, TX 75460; weekday and residential support services depend on the program. |
24/7 does not always mean walk-in intake. Some listings reflect continuous residential or supportive services, not a public reception desk that accepts appointments at any hour.
Mental Health Services: Who Can Receive Care?
Lakes Regional supports adults and children experiencing mental health conditions or difficulties that require professional assessment and treatment. Available services can depend on clinical eligibility, age, county and local capacity.
- Psychiatric evaluations and mental health assessments.
- Individual, family, couple or group counseling when clinically appropriate.
- Psychiatric medication management and follow-up.
- Case management and service coordination.
- Psychosocial rehabilitation and everyday functioning support.
- Skills training and certain evidence-based therapies.
- Connections to other appropriate care when Lakes Regional is not the right provider.
How Mental Health Intake Works
- Choose your county. Use your home county rather than assuming the nearest physical building serves your program.
- Call the appropriate clinic. Ask whether your county has scheduled intake or Open Access walk-in hours.
- Complete initial screening. Staff may ask about the service requested, insurance and general eligibility.
- Prepare for assessment. A financial review and a detailed clinical intake may be scheduled separately.
- Attend the appointment. A clinician determines which services are appropriate or whether another provider is more suitable.
- Discuss follow-up. If eligible, ask about medication appointments, therapy, case management, referrals and the next visit.
The official mental health information describes financial appointments that commonly last 30–45 minutes and detailed intakes that may last 3–4 hours in NTBHA-area procedures. Open Access procedures differ across counties, so call first.
If you want to understand how behavioral health programs may be integrated into a broader community healthcare clinic, our San Fernando Community Health Center behavioral health and appointment guide explains another provider’s approach. Its California rules do not apply to Lakes Regional.
Intellectual & Developmental Disability (IDD) Services
Lakes Regional provides specialized assistance for eligible individuals with intellectual or developmental disabilities and related conditions. The organization offers both service coordination and direct provider programs, depending on eligibility and availability.
Common Support Options
Help identifying assessed needs, creating a person-centered plan and connecting to appropriate programs.
Supports may include host home/companion care, supported living, residential assistance and other authorized services.
Eligible personal assistance, habilitation and daily living skills support.
Vocational development, supported employment and community participation support.
How to Begin an IDD Application
- Call 903-243-9088 and request IDD intake information.
- State the person’s county of residence, age and type of assistance needed.
- Ask which screening and eligibility assessments apply.
- Gather any existing psychological, developmental, educational or IQ assessment records.
- Ask about eligibility for Medicaid-funded services and any interest or waiting lists.
- Complete the appropriate intake process through the official provider.
- Discuss a person-centered support plan and available program choices after eligibility is established.
Early Childhood Intervention for Babies & Toddlers
Lakes Regional’s Early Childhood Intervention (ECI) programs help families with children from birth to 36 months who may have developmental delays or qualifying conditions.
Depending on individual needs and eligibility, early intervention may involve developmental assessment, family coaching, speech-related support, occupational or physical therapy, and coordination of other services.
How Parents Can Get Started
- Identify your child’s age and your county of residence.
- Call the appropriate Lakes Regional ECI office or ask its main contact to connect you.
- Explain your developmental concerns and any referrals from a pediatrician.
- Request information about developmental evaluation and eligibility.
- Ask how family participation and individualized intervention planning work.
- Confirm which services are available in your location and any financial requirements.
For a published Greenville ECI contact, Lakes Regional lists 903-454-0300, extension 1600, at 4804 Wesley Street, second floor, Greenville. Another listed ECI office is in Sulphur Springs at 521 Main Street, Suite 103. Families should confirm their county’s assigned office before traveling.
Substance Use Services for Teens & Adults
Lakes Regional offers substance-use assessments and outpatient counseling programs. Available locations include Terrell, Greenville, Sulphur Springs, Rockwall, Mount Pleasant, Paris, Sherman and Bonham, depending on the specific service and current listings.
What to Ask Before Enrollment
- Is an assessment appointment required before treatment begins?
- Does the program accept adults, teenagers or both?
- Is treatment individual, group-based or a combination?
- Are intensive outpatient or supportive outpatient services available?
- Does my insurance cover the service?
- What financial assistance is available?
- What is the process for transferring from a hospital or another treatment provider?
For an example of how a specialized addiction treatment provider structures assessment, outpatient treatment and admission preparation, read our Lynn Community Health Center guide to community programs and care navigation. The services and state-specific systems are different from Lakes Regional.
What to Bring to Your First Lakes Regional Appointment
Gather the items that apply to your situation. The official intake instructions list identity, residency, insurance and financial records among the documents that may be needed.
Photo ID, driver’s license, Social Security card, passport or birth certificate, as requested.
Texas ID, recent utility bill or other accepted address document.
Medicaid, Medicare, CHIP or private insurance information, if applicable.
Recent pay stubs, tax return, benefits statement or assistance verification, where required.
Existing psychiatric, psychological, developmental or IQ testing records, if available.
A legal guardian should attend when required and bring documentation establishing guardianship.
Cost, Medicaid, Medicare and Financial Assistance
Lakes Regional says services are not denied solely because a person cannot pay. The organization offers financial assessments and a sliding-fee scale related to family size and income.
| Payment Situation | What to Expect |
|---|---|
| Texas Medicaid | Applicable Medicaid programs and managed-care plans may cover eligible services. Verify plan participation. |
| Medicare | Coverage may apply, depending on the service and plan. |
| Private Insurance | The center accepts participating plans; deductibles, copayments and authorization rules may apply. |
| Uninsured | Ask for a financial assessment and sliding-fee discount review. |
| Limited Income | Ask what supporting financial documents are required and what fee will apply to your specific service. |
How to Request a Reduced Fee
- Contact your assigned Lakes Regional office.
- Explain that you need help understanding treatment costs.
- Request the financial assessment and sliding-fee information.
- Provide accepted household income and insurance details.
- Ask for an explanation of any estimated service charges.
- Confirm whether additional visits, medication or outside referrals could create separate costs.
For a broader comparison of how community healthcare providers explain income-based discounts and care access, the Florida Community Health Center sliding-fee and insurance guide offers related educational information. Lakes Regional’s own fee policies control its services.
First Appointment: 6 Practical Steps
Choose mental health, developmental disability, early intervention, substance-use or related assistance.
Use the official location map to filter by the service, rather than selecting an address based only on distance.
Ask about Open Access, screening appointments, intake hours and any required referral.
Bring identification, address verification, financial information and clinical records as requested.
Allow enough time for intake forms, financial review and clinical evaluation.
Ask for the next appointment, your contact person, any follow-up documents and service coordination details.
Patients with additional insurance or accessibility questions may find our Christian Community Health Center guide to behavioral health, appointments and affordable care useful for understanding common questions to ask. It describes a separate Chicago-area provider.
Map: Lakes Regional Community Center in Terrell, Texas
The official Terrell mental health clinic is at 400 Airport Road, Terrell, TX 75160. This is not necessarily the address for IDD provider services, which operate from other Terrell locations.
Accessibility, Language Assistance and Patient Rights
Lakes Regional identifies telephone interpretation and relay resources for individuals who need communication assistance.
- Relay Texas / listed accessibility contact: 866-260-8000.
- TTY: 800-735-2989.
- Ask the assigned office about wheelchair access, interpretation and reasonable accommodations before visiting.
- Ask for a copy of patient-rights and privacy information during registration.
- Patients may raise concerns about services through the organization’s Rights Officer.
The official contact page lists its Rights Officer telephone contact as 972-388-2000, extension 1148. Patients should use that channel for formal concerns rather than sharing private health information on public review websites.
Frequently Asked Questions
1. What is Lakes Regional Community Center?
Lakes Regional Community Center is a Northeast Texas nonprofit provider offering mental health, intellectual and developmental disability, early childhood intervention and substance-use services. It is not a typical recreation or fitness center.
2. Where is Lakes Regional Community Center located?
It has multiple locations across Northeast Texas. Its Terrell mental health clinic is at 400 Airport Road, Terrell, TX 75160. Other programs use separate addresses in Terrell, Greenville, Rockwall, Paris, Sulphur Springs and other cities.
3. What is the Lakes Regional Community Center phone number?
The general contact number is 972-524-4159. For IDD service intake, the organization lists 903-243-9088. Individual clinics have their own phone numbers.
4. What are Lakes Regional Community Center’s hours?
Many administrative and outpatient offices list Monday through Friday, 8 AM–5 PM. Some residential and supportive services operate continuously. Intake hours and walk-in appointments vary by facility.
5. Does Lakes Regional offer mental health counseling?
Yes. Depending on eligibility and local availability, services include assessment, individual and family counseling, psychiatric care, medication management and case management.
6. What is the crisis hotline for Lakes Regional?
The provider lists 877-466-0660 for Camp, Delta, Franklin, Hopkins, Lamar, Morris and Titus counties, and 866-260-8000 for Hunt, Kaufman and Rockwall counties. These are separate from routine appointment numbers.
7. Can I receive help without health insurance?
Yes. Lakes Regional states that services are not denied solely due to inability to pay and offers financial assessment and sliding-fee assistance based on individual circumstances.
8. What should I bring to my first appointment?
Bring available photo identification, proof of address, insurance information, income documents when required, relevant medical or psychological records, and guardian documents if applicable.
9. Does Lakes Regional offer disability services?
Yes. Intellectual and developmental disability programs may include service coordination, home and community-based support, employment assistance, habilitation and residential supports for eligible individuals.
10. How do I schedule an appointment at Lakes Regional?
Select the appropriate service and county, contact the listed clinic or intake team, complete initial screening and confirm any required financial or clinical assessment. Some locations offer Open Access intake periods.
Official Sources and Contact Information
- Lakes Regional Community Center — Official Website
- Get Help, Crisis Contacts and First-Visit Documents
- Official Locations and Service Map
- Mental Health Programs and Intake Instructions
- Mental Health Clinic Directory
- Substance Use Service Locations
- Contact, Rights Information and Regional Crisis Numbers
- Organization and Community Service Background
- Texas Health and Human Services — Service Directories
This independent visitor guide is not operated by Lakes Regional Community Center. Information about diagnosis, eligibility, treatment decisions, medication, emergencies and care plans must be confirmed with appropriately qualified healthcare professionals or the official service provider. For immediate danger, call 911.