Geisinger Community Medical Center Scranton: Services

Medical Services at Geisinger Community Medical Center

GCMC serves Lackawanna County and surrounding northeastern Pennsylvania communities. It has been part of Geisinger since 2012 and functions as a referral hospital for serious injuries and complex medical conditions.

Which Department Should You Contact?

Official Geisinger Community Medical Center specialties and services →

24-Hour Emergency Room & Level II Trauma Center

The emergency department at 1800 Mulberry Street operates every day of the year. It provides emergency and pediatric emergency medicine. Geisinger identifies GCMC as Lackawanna County’s only Level II trauma center.

When the Emergency Room Is Appropriate

• Chest pain or suspected heart attack.
• Possible stroke symptoms such as sudden facial drooping, arm weakness or speech difficulty.
• Severe trouble breathing or loss of consciousness.
• Major injury, serious fracture or significant head, neck or back injury.
• Uncontrolled bleeding, serious burns or seizures.
• Serious pregnancy complications.
• Sudden severe pain or rapidly worsening symptoms.

Emergency Department vs. ConvenientCare

For a non-life-threatening problem such as certain mild illnesses, minor injuries or routine acute-care needs, Geisinger ConvenientCare Scranton may be more appropriate.

ConvenientCare serves adults and children age one and older, with a separate telephone number of 570-207-4054. It is not located inside the Mulberry Street hospital.

ConvenientCare Scranton: services, hours and wait times →

Heart, Vascular, Stroke & Critical Care

GCMC is designated by The Joint Commission as a Comprehensive Heart Attack Center and a Primary Stroke Center. These designations reflect structured approaches to evaluating and treating serious cardiac and stroke-related conditions.

Childbirth Center, Obstetrics & Women’s Health

Geisinger Community Medical Center provides childbirth and obstetric services, including labor and delivery, postpartum care and women’s health specialties.

Maternity Services and Hospital Planning

• Obstetric consultation and prenatal care coordination.
• Labor and delivery at the Childbirth Center.
• Postpartum inpatient care for recovering parents.
• Nursery and newborn-care services.
• Gynecology and women’s health specialty services.
• Breast imaging and mammography appointments.

Geisinger has announced expanded postpartum and nursery services and work to establish a Level II neonatal intensive care unit. Confirm the unit’s operational status and neonatal admission capabilities directly before relying on it for delivery planning.

Before Your Delivery

• Confirm your obstetric provider’s delivery location.
• Ask which entrance to use when labor begins.
• Review your pregnancy-specific emergency instructions.
• Ask about maternity visitor and support-person arrangements.
• Confirm registration, insurance and newborn coverage requirements.
• Prepare your identification, medications list and birth-plan information if provided by your care team.

Entrance update: Women’s Health patients attending scheduled appointments should use the hospital’s Mulberry Street main entrance, not the former public Colfax Avenue entrance.

Imaging, Lab Tests, Pharmacy & Other Outpatient Services

The hospital offers diagnostic and support services used in inpatient treatment as well as scheduled outpatient care.

Onsite Patient Amenities

• Complimentary Wi-Fi using the Geisinger Guest network.
• An ATM near the main entrance and elevators.
• An onsite pharmacy with prescription services and delivery options.
• Notary services for approved patient-care and Geisinger-related matters during business hours, by arrangement.
• Patient and family assistance through nursing staff and patient liaisons.

How to Schedule an Appointment

Emergency care is available without advance booking. For routine specialty consultations and outpatient tests, use Geisinger’s scheduling process.

1. Identify the type of care. Choose cardiology, orthopedics, imaging, women’s health, surgery consultation or another specialty.
2. Check the department and location. Geisinger has several Scranton-area facilities. Make sure your appointment is actually at 1800 Mulberry Street.
3. Use Geisinger’s booking page. Open Get Care Now and select the appropriate appointment pathway.
4. Find a provider or call. Call 800-275-6401 for help locating and scheduling care.
5. Check referral requirements. Ask whether you need a specialist referral, test order or insurance preauthorization.
6. Confirm appointment details. Record the doctor’s name, date, time, exact building entrance and any preparation instructions.
7. Complete pre-visit tasks. Use MyChart for available questionnaires, appointment information or check-in instructions.
8. Arrive prepared. Bring identification, insurance information, medication details and any relevant prior records.

What to Bring to a Non-Emergency Appointment

• Photo identification and insurance card, if available.
• A current medication list, including doses and allergies.
• Referral or test order, if required.
• Relevant prior medical records, scans or reports if requested.
• Any copayment and confirmation details.
• Questions you want to ask your care team.

For admission registration, the hospital publishes weekday registration hours of 5 AM–3:30 PM; weekend registration is handled through Outpatient Registration. These administrative hours do not limit emergency department access.

Visiting Hours, Entrance Security & Hospital Rules

Visiting guidance changed in October 2026. Visitors should use the current security procedures rather than rely on older entrance maps or handbooks.

What to Expect at Security Screening

• Use the designated public entrance for your appointment or visit.
• Prepare to empty metal objects from your pockets when directed.
• Walk through the hospital’s security detection equipment.
• If needed, security staff may use a handheld scanner.
• Weapons, including firearms and knives, are prohibited.
• Follow instructions regarding approved patient belongings and visitor items.

Patient Visiting Etiquette

• Do not visit if you have a fever or symptoms of a contagious illness.
• Check with nursing staff before bringing flowers or plants.
• Respect quiet hours and the patient’s rest and treatment needs.
• Ask before taking photographs or recording in patient areas.
• Patients and care teams may restrict visits when clinically necessary.
• The hospital campus is tobacco-free and alcohol is not permitted.

Official patient and visitor guidance →

Read the October 2026 entrance security announcement →

Insurance, Hospital Charges & Financial Assistance

Hospital pricing depends on the actual services, insurance coverage, medical necessity and your plan’s deductible, copays and coinsurance. No single admission fee applies to every hospital visit.

How to Request a Cost Estimate

1. Know the proposed service. Identify the appointment, imaging study, test or procedure.
2. Gather your insurance details. Have your member ID and plan information ready, if insured.
3. Open the cost estimator. Visit Geisinger’s official cost estimator.
4. Choose MyChart or guest access. Existing patients can view the Estimates feature under Billing; other visitors can use the guest option.
5. Review the estimate. Check the location, covered services and estimated patient responsibility.
6. Resolve uncertainties. Call 800-640-4206 if you need help with coverage, financial assistance or payment arrangements.

Geisinger states that payment plans may be available with monthly payments as low as $25, depending on individual circumstances. Financial assistance application materials are also available in several languages, including English, Spanish, Gujarati and Nepali.

Official financial assistance eligibility and application information →

Geisinger Community Medical Center Map & Parking

Where to Park

The hospital’s published visitor information identifies a patient and visitor parking garage near the corner of Colfax Avenue and Mulberry Street. The hospital’s historical guide describes free patient and family garage parking and valet service near the Mulberry Street main entrance.

Confirm currently available valet service and accessibility arrangements with the hospital before relying on a specific service or space.

Entrance Directions by Visit Type

Public Transportation

COLTS serves Scranton and nearby communities. The hospital’s published visitor guidance identifies bus access near Mulberry Street and Colfax Avenue. Check the current COLTS route and service calendar for your travel date.

For medical appointments, leave extra time for parking, entrance screening, registration and reaching the correct department.

Questions to Ask Before Leaving Home