Get Benefits, Healthcare, Food, Housing & Job Assistance in One Place
Ella B. Scarborough Community Resource Center is a Mecklenburg County Health and Human Services facility at 430 Stitt Road, Charlotte, NC 28213. Residents can access help with Medicaid, Food and Nutrition Services (SNAP), WIC, childcare-related resources, employment, utility bills, child support, immunizations and other programs.
Quick answer: The center is open Monday–Friday, 8 AM–5 PM. Call 980-314-8400 for general resource center information or 704-336-3000 for social services and benefits questions. Some services accept walk-ins; other appointments, medical visits and eligibility assessments need advance arrangements.
Information checked October 29, 2026. This is a government-service access center, not a conventional gym or recreation facility.
Hours, Phone Numbers & Visitor Information
| Service | Information |
|---|---|
| Monday–Friday | 8:00 AM–5:00 PM |
| Saturday–Sunday | Closed for regular public services |
| Resource Center | 980-314-8400 |
| Social Services / Benefits | 704-336-3000 |
| Address | 430 Stitt Road, Charlotte, NC 28213 |
| Walk-In Support | General assistance and selected services; specific appointments may be required |
| Holidays | County closures may affect service availability |
Programs Available at Ella B. Scarborough Resource Center
| Program | What It Helps With |
|---|---|
| Medicaid | Health coverage applications, eligibility questions, renewals and documentation. |
| Food and Nutrition Services | SNAP food-benefit applications and case assistance. |
| WIC | Nutrition, food benefits and health-related support for eligible pregnant or postpartum women, infants and children under five. |
| Work First Family Assistance | Cash assistance and family-support services for eligible households with children. |
| Child Support | Support with child support services and case-related questions. |
| MECK Pre-K | Information about free prekindergarten education for eligible four-year-old children. |
| MeckWorks | Job-seeking assistance and connections to employers. |
| More Than A Job NC | Employment and skills training for eligible food-benefit recipients. |
| Work First Employment Services | Job-search help and short-term employment training. |
| MeckSuccess | Case management and care coordination toward family economic stability. |
| Veterans Services | Information and assistance with veterans’ benefits and support programs. |
| Energy Assistance | Help understanding seasonal and year-round utility assistance programs. |
| Coordinated Entry | Connections to homelessness prevention and housing support. |
| HOMES Program | Property-related financial assistance for qualifying low- to moderate-income homeowners. |
| Public Health | Immunizations, family planning, selected testing and care-management services. |
These services share a location, but each has its own eligibility rules, documents, application system and processing time. Visiting the building does not automatically enroll someone in every program.
Medicaid, SNAP & Work First: How to Apply
Many County benefits applications can be started online through North Carolina ePASS. The resource center provides in-person assistance for residents who need help understanding or completing the process.
Step-by-Step Benefits Application
- Choose the benefit: Medicaid for healthcare, Food and Nutrition Services for groceries, or Work First for eligible family assistance.
- Start online if possible: Visit the official NC ePASS portal.
- Gather application information: Household members, income, housing costs and insurance details as applicable.
- Complete the application: Enter accurate information and provide requested evidence.
- Save your confirmation: Keep the submitted application or case reference number.
- Ask for in-person assistance: Visit the resource center during regular hours or call 704-336-3000.
- Respond to follow-up notices: A caseworker may request more documents or an eligibility interview.
Important: The County assists with applications; it cannot guarantee approval. Eligibility is determined under the applicable state and federal benefit rules.
WIC, Immunizations & Family Health Services
The resource center brings several public-health programs together with social services.
Nutrition support and eligible food benefits for pregnant, breastfeeding and postpartum women, infants and children under five.
Routine recommended vaccines and selected vaccines for higher-risk groups.
Reproductive-health consultations and related clinical services.
Testing and treatment through available public-health clinical programs.
Care management for at-risk children ages birth through five and their families.
Care management to connect eligible pregnant patients to health and social resources.
How to Arrange a Health Service Visit
- Call 980-314-8400 and identify the clinic or program you need.
- Ask whether a scheduled clinical appointment is required.
- Confirm eligibility, accepted coverage and any service-specific charges.
- Bring available identification, insurance records and relevant vaccination information if requested.
- Confirm the correct check-in area when you arrive.
Free Mental Health Counseling: Up to Eight Sessions
In January 2026, Mecklenburg County expanded its partnership with Anuvia Prevention and Recovery Center to provide free counseling at its Community Resource Centers.
| Feature | Published Arrangement |
|---|---|
| Cost | Up to eight counseling sessions at no charge |
| Insurance | Not required |
| Appointment | Walk-ins welcome; no appointment needed for initial access |
| Hours | Monday–Friday, 8 AM–5 PM |
| Follow-up | Additional sessions may be available in person or virtually |
| Support Areas | Stress, anxiety, substance-use concerns and other mental-health needs |
How to Get Counseling
- Go to 430 Stitt Road during weekday service hours.
- Tell check-in staff you are seeking Anuvia counseling.
- Ask where the confidential counseling intake takes place.
- Explain your concern to the counselor when you are comfortable doing so.
- Ask about available follow-up appointments and virtual sessions.
For an immediate mental-health or suicide-related crisis, call or text 988. For immediate physical danger, call 911.
Employment Help, Job Training & Computer Access
Residents seeking work can ask about MeckWorks, Work First Employment Services and More Than A Job NC.
- Finding employers currently hiring in the Charlotte area.
- Resume preparation and application support.
- Computer and internet access for job searching.
- Short-term job training for eligible program participants.
- Connections to workforce partners and community college resources.
- Coordination with financial and household-support programs when appropriate.
How to Request Job Assistance
- Visit the center during operating hours.
- Ask for MeckWorks or employment services at check-in.
- Tell staff whether you are seeking a first job, returning to work or changing occupations.
- Ask about resume help, training eligibility and available computer facilities.
- Follow the assigned program’s registration or referral instructions.
For Work First Employment Services questions, the County lists 704-336-3000 as the contact number.
Housing, Homelessness & Utility Assistance
The center provides access to housing-related programs and referrals. These are not ordinary apartment rentals or a public walk-in shelter.
| Need | Which Program to Ask About |
|---|---|
| Experiencing homelessness | Coordinated Entry for assessment and access to appropriate services. |
| At risk of losing housing | Homelessness-prevention resources and housing-related support. |
| Difficulty paying utility bills | Energy Assistance, including programs for eligible households. |
| Homeowner struggling with property costs | HOMES assistance for qualifying Mecklenburg County homeowners. |
| Need other housing resources | Ask staff about community partners and available referrals. |
Before Requesting Housing or Utility Help
- Know the household address and number of household members.
- Bring available proof of income if required.
- Prepare the utility bill, overdue notice or housing-related correspondence relevant to your request.
- Ask about current funding and deadlines.
- Confirm whether an application is submitted online or through an agency referral.
Community Partners at the Resource Center
In addition to County agencies, the center identifies community partners that may help residents address specific needs.
| Partner | Focus |
|---|---|
| Anuvia | Behavioral health and substance-use counseling. |
| Atrium Health | Healthcare-related community resources. |
| Charlotte Works | Workforce development and employment connections. |
| Common Wealth Charlotte | Financial stability and education. |
| Central Piedmont Community College | Education and workforce learning resources. |
| Communities In Schools | Student and family support. |
| Promising Pages / Read Charlotte | Literacy and educational resources. |
| Loaves & Fishes | Food security and community food assistance. |
| Legal Aid | Legal resource connections for eligible people. |
Partner presence and staff availability may vary. Ask the center whether your chosen partner is on-site the day you intend to visit.
Documents to Bring Before Visiting
No single document checklist applies to every department. Prepare the information relevant to your application, then confirm any formal requirements with staff.
| Service | Documents That May Help |
|---|---|
| Medicaid / SNAP | Identity information, household details, income, housing costs and relevant insurance records. |
| WIC | Pregnancy or child information, residency, income details and other eligibility documentation requested by the program. |
| Energy Assistance | Utility bill, account number, income details and household information. |
| Child Support | Existing case number, relevant parent and child information, and current court or agency correspondence. |
| Job Assistance | Employment history, resume if available and relevant training certificates. |
| Immunizations | Existing vaccine records, identification or insurance information if available and requested. |
Keep Social Security numbers, medical information and sensitive financial records within County-approved application and document-submission systems.
Parking, Map & Getting to Ella B. Scarborough Center
Address: 430 Stitt Road, Charlotte, NC 28213. The building is in northeast Charlotte near the intersection of North Tryon Street and Eastway Drive.
First-Time Visit Checklist
- Navigate to 430 Stitt Road, not the former Billingsley Road customer lobby.
- Confirm your desired program and operating hours.
- Ask if the program requires an appointment.
- Bring relevant application or case information.
- Use the building’s electronic check-in process.
- Tell the reception team which service you need.
- Ask about accessible entrances, transportation or language support if required.
The County describes the location as an accessible multi-service facility. Individual accessible parking spaces and current transit routes should be confirmed before travel when those details are essential.
Other Mecklenburg County Resource Center
If the Stitt Road location is inconvenient, Mecklenburg County operates a second integrated resource center:
Valerie C. Woodard Community Resource Center
3205 Freedom Drive, Charlotte, NC 28208
Monday–Friday, 8 AM–5 PM.
Its County programs overlap substantially with Ella B. Scarborough’s services, although individual departments and partner appointments should be checked before traveling.
Related Community Services Guides
These four published guides cover similar categories of food assistance, health services, family support and housing resources at other organizations. Their program rules and service areas are separate from Mecklenburg County’s.
- For food, housing and benefits intake at another resource organization, read the Community Resource Center food and housing support guide.
- Compare SNAP and Medicaid application assistance with the Community Enrichment Center benefits and family services guide.
- For education, employment preparation and family-stability programs, see the Shepherd Community Center education and employment services.
- To understand how another provider organizes counseling, referrals and behavioral-health care, review the Community Reach Center mental health and intake guide.
Frequently Asked Questions
1. Where is Ella B. Scarborough Community Resource Center located?
It is located at 430 Stitt Road, Charlotte, NC 28213, near North Tryon Street and Eastway Drive.
2. What are Ella B. Scarborough Community Resource Center’s hours?
The center operates Monday through Friday from 8 AM to 5 PM. It is closed for ordinary public services on weekends, with separate arrangements possible for special events.
3. What is the Ella B. Scarborough Center phone number?
The County lists 980-314-8400 for the resource center. For social services and benefits questions, call 704-336-3000.
4. Can I apply for Medicaid at Ella B. Scarborough Center?
Yes. The center offers access to Medicaid application and eligibility assistance. Residents may also start applications online through North Carolina ePASS.
5. Does the center help people apply for SNAP?
Yes. Food and Nutrition Services assistance is available, including help with SNAP applications, documentation and case-related questions.
6. Does Ella B. Scarborough Center provide WIC services?
Yes. WIC nutrition services are listed for eligible pregnant, breastfeeding and postpartum women, infants and children younger than five.
7. Is mental health counseling free at the center?
Mecklenburg County and Anuvia offer up to eight free counseling sessions regardless of insurance status. Walk-ins are welcome during published weekday hours.
8. Does Ella B. Scarborough Center provide job assistance?
Yes. Employment resources include MeckWorks, Work First Employment Services, More Than A Job NC and access to workforce partners.
9. Can I get help with utility bills or housing?
The center connects residents with Energy Assistance, Coordinated Entry, housing-related resources and the HOMES program. Eligibility, funding and approval depend on the specific program.
10. Can I rent the resource center for a private party?
The center provides community meeting facilities, but the County does not publish a general private-party rental price list for the location. Call 980-314-8400 to ask about permitted meeting-room use.
Official Government Resources
- Ella B. Scarborough Community Resource Center — Official Services
- Community Resource Centers, Addresses & Facilities
- Mecklenburg County Benefits, Housing & Employment Support
- NC ePASS — Apply for Medicaid, Food Assistance & Work First
- Mecklenburg Public Health — Immunizations & WIC
- Work First Employment Services
- Free Walk-In Counseling — 2026 County Announcement
- North Carolina DHHS — Mecklenburg County Social Services
Independent informational guide. Not operated by Mecklenburg County. Program hours, eligibility, available funding and appointments may change. Verify important details through the official County service directory. Reviewed October 29, 2026.