Find Counseling, Appointments & Local CCC Offices
Community Counseling Center (CCC) provides mental health, psychiatry, counseling, substance use treatment and community support in five southeast Missouri counties. Use this guide to select your office, prepare for your first visit, understand payment options and get the appropriate help.
Community Counseling Center: Phone, Hours & Quick Answers
This guide covers the nonprofit Community Counseling Center headquartered in Cape Girardeau, Missouri, not similarly named counseling organizations elsewhere in the United States.
Call to begin services, inquire about an intake or request program information.
The current official locations listing publishes these hours. Confirm evening appointments before traveling.
CCC’s official FAQ says clients can begin the registration process without a referral.
Five Community Counseling Center Locations
CCC’s primary service area includes Cape Girardeau, Bollinger, Perry, Ste. Genevieve and Madison counties. Each county has an office where prospective clients can ask how to start services.
| Office / County | Address | Phone |
|---|---|---|
| Cape Girardeau — Main | 402 S. Silver Springs Rd, Cape Girardeau, MO 63703 | 573-334-1100 |
| Bollinger County | 103 El Nathan Dr, Marble Hill, MO 63764 | 573-238-1027 |
| Perry County | 120 N. Jackson St, Perryville, MO 63775 | 573-547-8305 |
| Ste. Genevieve County | 820 Park Dr, Ste. Genevieve, MO 63670 | 573-883-7407 |
| Madison County | 309 Garrett St, Fredericktown, MO 63645 | 573-783-4104 |
Specialized Psychosocial Rehabilitation Locations
CCC also operates separate Psychosocial Rehabilitation (PSR) facilities, whose schedules are not the same as the county intake-office schedule.
| PSR Location | Address | Phone |
|---|---|---|
| Cape Girardeau | 416 S. Kingshighway, Cape Girardeau, MO 63703 | 573-339-0200 |
| Fredericktown | 350 N. Chamber Dr, Fredericktown, MO 63645 | 573-783-3431 |
| Marble Hill | 205 Mayfield Dr, Marble Hill, MO 63764 | 573-238-1027 |
| Ste. Genevieve | 820 Park Dr, Ste. Genevieve, MO 63670 | 573-883-7407 |
Specialized program sites may require enrollment and have their own attendance or transportation schedules. Call before arriving directly at a PSR center.
What Services Does Community Counseling Center Offer?
CCC provides more than one-to-one talk therapy. Its programs include mental health assessment, counseling, psychiatric services, support for substance use disorders and services for people who need help functioning at home, work or school.
Individual & Family Counseling
Outpatient therapy for eligible adults, children and families. The provider evaluates needs and determines an appropriate type of counseling.
Psychiatry & Medication
Psychiatric assessment and medication-related services through qualified prescribing clinicians, including child psychiatry where available.
Children & Adolescents
Therapy, family support, school-related treatment, youth day treatment and other age-appropriate services.
Substance Use Treatment
Assessment and treatment for alcohol or drug-related problems, including co-occurring mental health concerns.
Case Management
Community support focused on practical goals, treatment coordination and improving daily functioning.
Peer Support
Certified peer specialists support recovery goals through lived-experience-informed assistance and guidance.
Psychosocial Rehabilitation
Structured educational, social, vocational and recreation activities for eligible adults living with serious mental illness.
Supported Employment
Individual Placement and Supports services help eligible participants pursue meaningful employment.
Crisis Services
24-hour crisis response and intervention resources. Emergency help is available beyond normal office hours.
Which Service Should You Ask For?
| Your Situation | Suggested Starting Point | What to Say When Calling |
|---|---|---|
| Anxiety, depression, grief or emotional stress | Outpatient counseling intake | Ask for an initial mental health assessment. |
| Medication review or psychiatric evaluation | Psychiatric services | Ask whether an intake or referral is needed first. |
| Child’s emotional or behavioral difficulties | Child and adolescent services | Give the child’s age and ask about parent/guardian requirements. |
| Alcohol or drug-related difficulties | Substance use treatment | Ask about assessment and suitable levels of care. |
| Mental health and substance use concerns together | Integrated treatment | Request information about co-occurring disorder treatment. |
| Difficulty maintaining daily routines or employment | Case management / rehabilitation | Ask which support program may fit your circumstances. |
| Immediate emotional or behavioral health crisis | Crisis response | Call or text 988; use 911 for immediate danger. |
How to Get Your First Counseling Appointment
CCC states that no referral is required to begin. Registration may be completed on a walk-in basis, but the counseling intake and ongoing appointment will be scheduled according to the individual’s needs and urgency.
Call your county office
Choose the local office from the location table. For Cape Girardeau, use 573-334-1100. Explain that you are a new client seeking behavioral health services.
Ask about registration timing
CCC permits walk-in registration, but ask when registration staff are available and whether an initial assessment can be completed the same day.
Prepare the required documents
The official intake FAQ identifies proof of residency, insurance cards if insured, and photo identification. Ask staff about alternatives if a document is unavailable.
Complete registration
CCC estimates roughly 45–60 minutes for registration. Expect questions about personal details, eligibility, payment and what support you are requesting.
Attend the intake assessment
The intake typically takes around one hour. Same-day intake is sometimes possible, but it is not guaranteed. Staff determine the appropriate next service and level of urgency.
Confirm follow-up appointments
Before leaving, check your clinician, date, time, office, appointment format, expected cost and any records or medication information you need to bring.
Simple Phone Script
“Hello, I am looking to start services with Community Counseling Center. I live in [county]. Do I need to come in for registration first? What documents should I bring, and when could I complete an intake?”
Insurance, Medicaid, Medicare & Sliding-Scale Fees
CCC reports accepting Missouri Medicaid, managed Medicaid, Medicare and commercial insurance for applicable services. Patients whose charges are not fully covered may qualify for an income-based sliding fee.
If You Have Insurance
- Have the current insurance card ready.
- Ask whether your plan covers the intended service.
- Confirm copay, deductible and authorization rules.
- Ask whether the assigned clinician is covered.
- Check whether referrals are needed for specialty programs.
If You Are Uninsured
- Ask for a sliding-fee assessment.
- Have household income and size information ready.
- Ask which proof-of-income documents are accepted.
- Request an estimate before chargeable services.
- Ask about available funding or coverage assistance.
Who Can Receive Ongoing Services?
CCC provides crisis support to people from any county or state. For ongoing non-crisis services, Missouri residency is generally required, and the organization’s primary service area covers Cape Girardeau, Bollinger, Madison, Perry and Ste. Genevieve counties.
If you live elsewhere in Missouri, contact CCC to determine whether a particular program can serve you or whether a different provider is more suitable.
First Appointment Checklist
Documents to Prepare
- Photo identification
- Proof of Missouri residency
- Health insurance card, if insured
- Household income information, if requesting reduced fees
- Current medication list
- Relevant medical or treatment records, if available
- Guardian or consent documentation when applicable
Questions Worth Asking
- Is the first appointment a registration or a clinical intake?
- Can both happen on the same day?
- Do you offer evening appointments?
- Are virtual appointments available for my program?
- What is my expected payment?
- What should I do if I need to reschedule?
- Who should I call if my symptoms worsen?
Children, Teens & Family Services
CCC offers a distinct child and adolescent service system. Available programs include outpatient counseling, psychiatric care, family support, day treatment, case management and treatment for substance use concerns.
| Program | What It Helps With | Important Rule |
|---|---|---|
| Youth outpatient counseling | Grief, trauma, family changes, school stress and emotional difficulties | Assessment determines the appropriate treatment. |
| Child psychiatry | Evaluation and medication-related treatment | Prescribing appointments require clinician availability. |
| Family support | Support for parents and caregivers of eligible young people | Eligibility is program-specific. |
| Youth day treatment | More intensive services for eligible youth in grades 3–12 | Not equivalent to a normal drop-in school club. |
| Youth substance use treatment | Substance use services for ages 9–17 | Clinical eligibility and family involvement rules apply. |
Parents and guardians should discuss school schedules, consent requirements, custody documentation, confidentiality and transportation needs when arranging an appointment.
Rescheduling, Telehealth & Ongoing Treatment
CCC offers daytime and evening appointments, although appointment times vary by clinician and location. Ask about virtual care if travel, health or transportation is a barrier.
Rescheduling
The CCC client orientation handbook advises patients receiving certain medication services to contact the office more than 24 hours before rescheduling. Ask which attendance and cancellation policy applies to your treatment.
Medication Follow-Up
If your treatment includes psychiatric medication, ask how prescription renewal requests work, when follow-up visits are necessary and which contact route to use if you have concerns.
Community Counseling Center Cape Girardeau Map
Main office: 402 South Silver Springs Road, Cape Girardeau, Missouri 63703.
Related Community Health Center Guides
These guides cover other healthcare organizations and explain related appointment, insurance, counseling and sliding-fee processes. They are not branches of Missouri’s Community Counseling Center.
Official Resources & Service Information
Use the appropriate official page to begin registration, confirm a service, check a local address or review payment and treatment policies.
Community Counseling Center: 10 FAQs
1. Where is Community Counseling Center located?
The headquarters is at 402 S. Silver Springs Road, Cape Girardeau, MO 63703. Additional county offices are in Marble Hill, Perryville, Ste. Genevieve and Fredericktown.
2. What is Community Counseling Center’s phone number?
The main Cape Girardeau phone number is 573-334-1100. The organization also publishes separate phone numbers for the four other county offices.
3. What are Community Counseling Center office hours?
The official locations page lists Monday through Friday, 8 AM–6:30 PM, for its five primary offices. Other pages show shorter administrative hours, so call to confirm the time of your appointment or walk-in registration.
4. Do I need a referral for counseling?
No. CCC’s official FAQ says a referral is not required to begin the registration and intake process.
5. Can I walk in without an appointment?
CCC permits walk-in registration to begin services. A clinical intake may occur the same day in some cases, but it depends on the circumstances and availability.
6. How long does the first appointment take?
The provider estimates 45–60 minutes for registration and approximately one hour for the intake assessment. These may be scheduled separately.
7. Does Community Counseling Center accept Medicaid and Medicare?
Yes. CCC reports accepting Missouri Medicaid, managed Medicaid, Medicare and commercial insurance for applicable covered services. Check your plan and provider eligibility.
8. Can uninsured patients receive counseling?
CCC offers payment assistance and income-based sliding fees for eligible clients. Contact your county office to discuss your circumstances and request a current cost estimate.
9. Does CCC provide counseling for children and teenagers?
Yes. CCC offers child and adolescent counseling, psychiatry, family support, case management, youth day treatment and substance use treatment, subject to each program’s requirements.
10. What should I do during a mental health crisis?
Call or text 988 for crisis support in the United States. If there is immediate danger or a medical emergency, call 911 or go to the nearest emergency department.
Reviewed October 2026 using Community Counseling Center’s official office directory, FAQs, program descriptions and client orientation handbook. This guide covers the southeast Missouri nonprofit organization, not every healthcare provider with the same name. Services, schedules, fees and eligibility may change.