St. Thomas Health Center: Care, Clinic Hours & Appointments
St. Thomas Community Health Center provides affordable primary care and specialty services across the New Orleans area. It is a Federally Qualified Health Center (FQHC), serving people with private insurance, Medicaid, Medicare, and patients who are uninsured or underinsured.
The named St. Thomas Community Health Center clinic is at 1020 St. Andrew Street, New Orleans, LA 70130, near Magazine Street in the Lower Garden District.
7:30 AM–4:30 PM
Information reviewed October 22, 2026. Hours and provider schedules may change. The center is not a hospital emergency department.
Quick Answers Before You Visit
Call at 7 AM when the scheduling phone lines open. Same-day and next-day appointments may be offered based on availability.
You can request care. The health center offers income-based sliding-fee discounts for eligible patients.
Arrive 30 minutes before your scheduled appointment for registration. Bring ID, medications, and insurance information if you have it.
Arrive 15 minutes early and bring updated medications and coverage information.
The health center lists optometry at its 1020 St. Andrew Street location. Confirm appointment availability first.
Established patients may call the main number for an urgent issue that cannot wait. This line is not for medication refills.
St. Thomas Community Health Center Locations & Hours
The organization operates multiple medical clinics and pharmacies. The important difference is that medical clinic hours are not necessarily the same as pharmacy hours.
Medical clinic locations
| Clinic & address | Hours / contact |
|---|---|
| St. Thomas Community Health Center 1020 St. Andrew St., New Orleans, LA 70130 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
| Donald T. Erwin Center 1936 Magazine St., New Orleans, LA 70130 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
| St. Thomas at 2000 Magazine 2000 Magazine St., New Orleans, LA 70130 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
| Mary M. Abell, M.D. Primary Care Clinic 2014 Magazine St., New Orleans, LA 70130 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
| St. Thomas at Columbia Parc 3943 St. Bernard Ave., New Orleans, LA 70122 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
| St. Thomas Gretna 230 Ochsner Blvd. / Meadowcrest St., Gretna, LA 70056 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
| St. Thomas on Holiday Drive 3500 Holiday Dr., New Orleans, LA 70114 | Mon–Fri: 7:30 AM–4:30 PM (504) 529-5558 |
The published location directory also lists three pharmacy sites. Those have their own hours and telephone numbers, covered below. Holiday closures and services offered at individual clinics may vary.
Medical Services Available
Not every specialty is available at every site or on every weekday. Ask the scheduling team where the appropriate provider is seeing patients.
Routine medical visits, preventive care, physicals, illness assessments, ongoing health concerns, and referrals when needed.
Medical care for children, including health assessments and age-appropriate preventive services.
Gynecologic care, cervical screening, family planning, prenatal and postpartum services.
Mental health counseling, adult psychiatry, and behavioral health support through available providers.
HIV-related medical care, testing and prevention, PrEP services, and sexually transmitted infection evaluation.
Screening, evaluation and treatment planning for hepatitis C.
Cardiology assessments and certain diagnostic tests, including ECG, echocardiography and ambulatory monitoring.
Vision examinations, evaluation of eye problems, and corrective lens needs. Listed at 1020 St. Andrew Street.
Hypertension, long-term health conditions, medication reviews, and ongoing follow-up with a medical team.
Remote appointments for eligible healthcare needs, subject to provider availability and clinical suitability.
The wider care team includes specialties such as rheumatology, nephrology and pulmonology.
Prescription services through affiliated St. Thomas pharmacies, with delivery and refill options for qualifying patients.
Same-Day and Next-Day Appointments
St. Thomas advertises same-day and next-day appointment options, but an online request is not a confirmed booking. Scheduling depends on available clinicians and the patient’s medical needs.
Telephone scheduling opens at 7 AM. Call (504) 529-5558 and tell the team why you need to be seen.
Explain whether you need primary care, a new-patient appointment, pediatric care, women’s health, testing, or another service.
Confirm the address, provider availability, and whether your preferred location offers the service.
If using the official online form, provide a reachable telephone number and your preferred time. Avoid submitting detailed sensitive medical information through general contact forms.
St. Thomas may confirm by telephone, text, or email. Do not assume the appointment is reserved until the center confirms it.
Bring your ID, medication information, insurance card if applicable, and any documents requested by the scheduling staff.
According to St. Thomas, requests received before 8 AM may be more likely to receive a same-day appointment. Requests made outside online-response hours may be answered the following business day.
St. Thomas Community Health Center Fees in 2026
The health center accepts most major insurance plans, Medicaid, and Medicare. It also offers income-based discounts to qualifying patients, including eligible people who are uninsured or underinsured.
2026 Primary Care Sliding Fee Scale
The center’s official 2026 primary care PDF lists the following visit payments based on household income relative to the federal poverty level.
| Level | Household income band | Listed primary care fee |
|---|---|---|
| A | Up to 100% FPL | $50 |
| B | Above 100% through 139% FPL | $55 |
| C | Above 139% through 150% FPL | $60 |
| D | Above 150% through 175% FPL | $70 |
| E | Above 175% through 200% FPL | $90 |
| F | Above 200% FPL | Full charge |
Household Income Examples from the 2026 PDF
| Household size | Level A: up to | Level E upper limit |
|---|---|---|
| 1 | $15,960/year | $31,920/year |
| 2 | $21,640/year | $43,280/year |
| 3 | $27,320/year | $54,640/year |
| 4 | $33,000/year | $66,000/year |
| 5 | $38,860/year | $77,720/year |
| 6 | $44,360/year | $88,720/year |
| 7 | $50,040/year | $100,080/year |
| 8 | $55,720/year | $111,440/year |
For a household larger than eight, the 2026 PDF instructs patients to add $5,500 for each additional person when determining the stated poverty threshold.
Documents Needed for Sliding-Scale Discounts
St. Thomas requires income verification to determine eligibility for certain discounted services. Accepted proof can include:
- Recent W-2, Schedule C, or tax information.
- A recent pay stub for you or your spouse.
- Social Security, SSI, disability, unemployment, or child-support benefit statements.
- An official letter confirming income, lack of income, insurance status, or financial support from another person, with supporting details.
Bring documentation of household income and ask staff how household size affects the calculation. Do not submit tax documents through an unrelated third-party website.
Insurance Questions to Ask Before Your Visit
- Is my specific insurance plan in network at this St. Thomas location?
- Will my service require a referral or prior authorization?
- Is a copay or deductible due at check-in?
- Are laboratory tests or specialty procedures billed separately?
- Can I apply for a sliding-fee discount even if I have insurance but cannot afford the remaining cost?
St. Thomas Pharmacy Locations & Hours
Pharmacy operating hours differ from regular medical clinic hours.
| Pharmacy | Hours & telephone |
|---|---|
| St. Thomas Pharmacy 2010 Magazine St., New Orleans, LA 70130 | Mon–Fri 8 AM–5:30 PM Sat 9 AM–2 PM (504) 577-2274 |
| Columbia Parc Pharmacy 3943 St. Bernard Ave., New Orleans, LA 70122 | Mon–Fri 8 AM–4:30 PM (504) 293-7584 |
| General DeGaulle Pharmacy 3221 General De Gaulle Dr., New Orleans, LA 70114 | Mon–Fri 8 AM–5:30 PM Sat 9 AM–2 PM (504) 293-7582 |
The organization advertises prescription support that can include home delivery for eligible St. Thomas patients, automatic refills, and 90-day supplies for certain maintenance medications. Ask the pharmacy whether your prescription and insurance qualify.
What to Bring to Your First Appointment
- Photo ID: A valid identification document.
- Insurance: Insurance, Medicare, or Medicaid card, if applicable.
- Medications: Bring your current medicines or an accurate medication list including doses.
- Income records: Bring proof of household income if you are seeking a sliding-scale discount.
- Previous records: Bring relevant test results, specialist notes, or vaccination records if available.
- Questions: Write down your main medical concerns and any prescriptions that need review.
If transportation, interpretation, accessible facilities, or other accommodations are necessary, ask scheduling staff about available assistance before the visit.
Patient Portal, Follow-Up & After-Hours Help
Patient Portal
The St. Thomas patient portal provides access to medical information, appointment reminders and patient-provider communication features.
Use the official health center website’s Patient Portal option to access your account. For portal support, the organization lists patientportal@stthomaschc.org.
After-Hours Medical Calls
Established patients with a time-sensitive medical concern that cannot wait until the clinic reopens can call (504) 529-5558 and follow the after-hours instructions.
The on-call provider is not intended for routine medication refills or general booking. For a medical emergency, call 911.
Which St. Thomas Location Should You Choose?
Consider the St. Andrew Street and Magazine Street clinic cluster for central New Orleans visits, subject to the service and provider location.
The St. Bernard Avenue location serves patients in the Columbia Parc area and has a pharmacy at the same published address.
The Gretna clinic may be more convenient for patients living or working on that side of the Mississippi River.
Holiday Drive offers another medical clinic location, while General De Gaulle Drive has a listed St. Thomas pharmacy.
St. Thomas specifically lists optometry services at 1020 St. Andrew Street.
The center identifies noninvasive cardiovascular testing at 2014 Magazine Street. Confirm the exact appointment site.
Use the official St. Thomas locations directory to confirm the assigned building and current opening hours before traveling.
Frequently Asked Questions
1. Where is St. Thomas Community Health Center located?
The St. Thomas Community Health Center clinic is at 1020 St. Andrew Street, New Orleans, LA 70130. The organization operates additional clinics throughout New Orleans and Gretna.
2. What are the St. Thomas Community Health Center hours?
The 1020 St. Andrew Street clinic lists Monday through Friday, 7:30 AM to 4:30 PM. It does not list regular weekend medical clinic hours. Pharmacy hours may differ.
3. What is the phone number for appointments?
Call (504) 529-5558. The center states that its scheduling phone lines open at 7 AM.
4. Does St. Thomas Community Health Center accept walk-ins?
The center advertises same-day and next-day access through its walk-in clinic scheduling process. Call early to request care. An online request does not guarantee an appointment.
5. Can uninsured patients get medical care?
Yes. St. Thomas welcomes patients regardless of insurance status or ability to pay and offers an income-based sliding-fee discount program for qualifying patients.
6. How much does a visit cost without insurance?
The official 2026 primary care sliding-fee chart lists eligible visit payments of $50, $55, $60, $70, or $90 based on household income and size. Above 200% of the federal poverty level, the chart lists full charges. Final charges depend on eligibility and services.
7. Does St. Thomas accept Medicaid and Medicare?
Yes. The center accepts Medicaid, Medicare, and many private insurance plans. Patients should verify their specific plan and coverage before the appointment.
8. What medical services does St. Thomas provide?
Services include adult primary care, pediatrics, women’s health, behavioral health, HIV and PrEP services, hepatitis C care, chronic disease management, optometry, cardiology, telemedicine, and pharmacy services. Availability varies by location.
9. What should a new patient bring?
Bring valid photo identification, current medications, and an insurance card if applicable. Bring proof of income if requesting sliding-scale discounts. New patients are asked to arrive 30 minutes before their appointment.
10. Does St. Thomas Community Health Center have after-hours care?
Established patients may call (504) 529-5558 for an urgent medical issue that cannot wait until normal clinic hours. The on-call provider does not issue routine medication refills. For emergencies, call 911.
Final Patient Checklist
- Confirm the exact clinic address and specialty.
- Call early for same-day or next-day appointment requests.
- Verify your insurance or sliding-fee eligibility.
- Bring photo ID, medications, and necessary documents.
- Arrive 30 minutes early if you are a new patient.
- Use the official St. Thomas website for appointments, payments, records, and pharmacy information.