Community Health Center of Franklin County: Services & Hours

Locations, Phone Numbers & Hours

Medical, Dental & Walk-In Hours

Healthcare Services Available

Not every service is available at every site or during every clinic session. Ask the appointment team which location and provider can address your particular need.

How to Become a New Patient

CHCFC accepts new-patient registration requests for medical care, dental care or both. The process starts with a registration packet or telephone registration.

1. Choose your service: Decide whether you need primary medical care, dental care or both.
2. Get the registration packet: Download the official English or Spanish patient welcome packet, pick it up at a clinic or call the health center to register by telephone.
3. Complete every required form: The center instructs applicants using the paper packet to complete forms in black ink.
4. Check insurance information: If insured, prepare a copy of your current card and confirm your coverage is active.
5. Submit your packet: Deliver it in person to a CHCFC location or mail it to 102 Main Street, Greenfield, MA 01301.
6. Wait for processing: Staff contact you after processing to arrange your first appointment.
7. Prepare for the visit: Bring identification if requested, insurance information, current medications and relevant medical records.

Insurance, Medicaid, Medicare & Self-Pay

CHCFC states that it accepts most major insurance programs, including Medicare, MassHealth and a range of private insurers.

Important: A plan being listed does not guarantee that a particular service or clinician is in network. Before a visit, confirm the exact insurance product, expected copayment, referral needs and any prior authorization requirement.

Sliding Fee Scale: Help for Patients with Limited Income

CHCFC is a Federally Qualified Health Center. Its sliding-fee program provides discounts based on household income and family size.

The health center states that patients will not be denied access to its services because of an inability to pay. Both insured and uninsured patients may be eligible for discounts.

How to Apply for a Discount

1. Request the Sliding Fee Scale Application from CHCFC.
2. Enter household information and the number of family members.
3. Gather documents verifying household income, following the current acceptable-document list.
4. Submit the application and required verification documents.
5. Ask the health navigator to review your eligibility and explain the applicable discounted rate.
6. Confirm your expected out-of-pocket cost before scheduling treatment.

Health navigators can also help with applications for MassHealth and Massachusetts Health Connector coverage. You do not need to be an established CHCFC patient to request certain insurance-navigation assistance.

Dental Care & Urgent Dental Appointments

Routine dental services are provided at the main Greenfield and Orange locations. CHCFC also offers urgent dental care at Baystate Franklin Medical Center.

Urgent Dental Location

Address: 164 High Street, Greenfield, MA 01301
Entrance: Main hospital entrance
Telephone: 413-325-8700
Hours: Monday and Tuesday, 7:30 AM–5 PM

The urgent dental office addresses problems such as acute dental discomfort and urgent treatment needs through limited exams, diagnostic evaluation, X-rays, extractions, emergency palliative care and appropriate restorative treatment.

How to Request Same-Day Dental Care

1. Call 413-325-8700 starting at 8 AM on an operating day.
2. Describe the dental problem and ask whether a same-day appointment is available.
3. Confirm the arrival time, location and any paperwork required.
4. Bring insurance details and relevant medication information.
5. Follow the dentist’s recommended treatment and instructions for future comprehensive care.

Turners Falls Walk-In Appointments

The Turners Falls office at 8 Burnham Street advertises walk-in medical access for new and existing patients.

Even when appointments are not required, the clinic may need to assess your needs and determine whether an appropriate clinician is available. Walk-in care is not a replacement for an emergency department.

Transportation Help for Appointments

CHCFC offers transportation assistance for qualifying scheduled appointments, including certain laboratory, radiology and pharmacy services.

1. Schedule your medical visit or other eligible appointment.
2. Call the transportation team as early as possible at 413-325-8500, extension 176.
3. Provide your appointment location, scheduled time and transportation needs.
4. Ask whether transportation is available for that date and whether any special arrangements are required.
5. Confirm pickup instructions with the transportation team.

Rides depend on availability and are generally scheduled first-come, first-served. These vehicles are not intended for emergency transportation.

Language Assistance, Patient Portal & Records

CHCFC provides in-person Spanish interpretation and telephone interpretation for other languages.

Patients may use the official patient portal for supported online healthcare functions. Existing patients should use the secure portal rather than sending private medical information through the general website contact form.

• Interpretation: Tell the scheduling staff your preferred language when arranging care.
• Patient portal: Ask the clinic how to create or access your secure patient account.
• Medical records: Use CHCFC’s official records-request process to obtain or transfer records.
• Insurance questions: Ask certified navigators for assistance with applications and renewals.

Greenfield, Orange & Turners Falls Directions

Before leaving, confirm which site your clinician or dentist uses. Some specialties and urgent dental services operate at locations separate from the primary medical office.

Before Your Appointment: Practical Checklist

• New patient: Complete registration first unless staff provide different instructions.
• Insurance: Bring your current card and confirm that your particular plan is accepted.
• Medication: Carry a list of current prescriptions, over-the-counter medications and known allergies.
• Previous care: Bring relevant records or arrange a transfer if requested.
• Cost concerns: Ask about income-based discounts and an insurance navigator before your visit.
• Language support: Request interpretation when scheduling.
• Transportation: Arrange assistance in advance; do not assume rides are immediately available.
• Walk-in visit: Check that Turners Falls morning walk-in hours cover the type of care you need.
• Urgent dental: Call early for same-day availability rather than arriving without checking.

Official CHCFC Information & Patient Resources

• Community Health Center of Franklin County Official Website
• Locations & Contact Numbers
• Medical, Dental & Support Services
• New Patient Registration
• Accepted Insurance & Payment
• Sliding Fee Discount Program
• Patient Transportation
• Turners Falls Walk-In Clinic
• Urgent Dental Location

This independent guide is not operated by CHCFC. Hours, services, insurance participation and appointment availability may change. For personal medical advice, consult a qualified healthcare professional.