Choose the Right Service, Hour, Appointment Route, Form and Official Link
Lynn Community Health Center has multiple Lynn sites and many service-specific schedules. A search for “hours” can mean urgent care, dental, pharmacy, lab, radiology, enrollment, primary care, school-based care, records or MyChart.
This guide is built for action: choose what you need, check the exact service path, bring the right documents, and use the official link beside that task before traveling.
Quick Answer: Main Address, Phone, Appointments and Urgent Care
Lynn Community Health Center’s main site is 269 Union Street, Lynn, MA 01901. The main appointment and routing number is 781-581-3900. New patients can call that number to schedule a first visit, and existing patients may use MyChart for many appointment and care-team tasks.
269 Union Street
Main LCHC site in Lynn. Use the official locations page to confirm your exact floor, service and hours.
781-581-3900
Main number for appointments, new-patient setup, routing, urgent-care questions and MyChart help.
Urgent Care
Walk-in, first-come, first-served care for non-emergency illnesses or minor injuries. Last check-in may vary by volume.
Emergency
For serious or life-threatening symptoms, call 911 or go to the nearest emergency room.
I Need… Pick the Fastest Official Route
Use these cards as a front-desk shortcut. Each one gives the practical next step and the official page to verify it.
To become a new patient
Call 781-581-3900. Bring photo ID if you have one, insurance card/proof if you have it, and all medicines you take.
Official New Patient PageTo make an appointment
Call 781-581-3900 or use MyChart if you are an existing patient. Know the reason for the visit and have insurance details ready.
Official Appointment FAQTo use urgent care
Use urgent care for non-life-threatening minor illness or injury. Call near closing time because last check-in may change with patient volume.
Official Urgent Care PageTo schedule dental care
Call 781-581-9832. LCHC says the dental schedule opens on the second Monday of each month, so book early.
Official Dental ServicesTo use MyChart
Use MyChart to view results, message the care team, request many refills and request or reschedule appointments.
Official MyChart PageTo get insurance or cost help
Enrollment can help with MassHealth, Health Safety Net, Health Connector/ConnectorCare, Medicare basics and Sliding Fee.
Official Sliding Fee PageHours by Service: The One-Hours-Box Problem
The main mistake in many search results is showing one generic weekday schedule. LCHC’s official locations page lists different hours by service, floor and site. Always confirm if your visit is time-sensitive.
| Service | Official listed hours or rule | What to check before going |
|---|---|---|
| Primary Care | Mon-Wed 8 AM-5 PM; Thu 10 AM-5 PM; Fri 8 AM-5 PM; Sat/Sun call. | Evening availability may vary by team. Call 781-581-3900 for your provider team. |
| Pediatrics | Mon-Wed 8 AM-5 PM; Thu 10 AM-5 PM; Fri 8 AM-5 PM; Sat/Sun call. | Ask about immunization records, school forms, medication list and late-arrival rules. |
| Behavioral Health | Mon-Wed 8 AM-5 PM; Thu 10 AM-5 PM; Fri 8 AM-5 PM; Sat/Sun call. | Telewellness availability varies by team. Ask whether the visit is in-person or virtual. |
| Urgent Care | Mon-Wed 7 AM-8 PM; Thu-Fri 8 AM-8 PM; Sat 8:30 AM-5 PM; Sun 10:30 AM-5 PM. | Last check-in may vary by volume. Call if arriving near closing. |
| Dental Clinic | Mon-Tue 8 AM-8 PM; Wed 8 AM-5 PM; Thu 10 AM-8 PM; Fri 8 AM-5 PM; Sat 8 AM-4 PM; Sun call. | 1st and 3rd Thursdays open at 8 AM. Dental scheduling opens second Monday monthly. |
| Lab Services | Mon-Thu 8 AM-8 PM; Fri 8 AM-5 PM; Sat 8 AM-4 PM; Sun closed. | Last patient is 15 minutes before close. Lab is for those receiving care through LCHC. |
| Radiology | Mon-Fri 8 AM-8 PM; Sat/Sun closed. | Last patient time may vary based on volume. Ask about order/prep before arriving. |
| Mammography | Mon-Wed 9 AM-3:45 PM; Thu 10 AM-3:45 PM; Fri 9 AM-3:45 PM; Sat/Sun closed. | Ask about appointment, arrival time, insurance and prior mammogram records. |
| Pharmacy | Mon-Wed 8 AM-8 PM; Thu 9 AM-8 PM; Fri 8 AM-8 PM; Sat 9 AM-5 PM; Sun 11 AM-5 PM. | Phone: 781-586-6600. You do not need to be an established LCHC patient to use the pharmacy. |
| Enrollment Department | Mon-Wed 8:30 AM-6 PM; Thu 10 AM-6 PM; Fri 8:30 AM-5 PM. | Scheduled appointments at 280 Union Street, 1st floor; walk-ins at 269 Union Welcome Center. |
Appointment Steps: What to Say, Bring and Ask
LCHC’s official FAQ says appointment callers should have insurance information available, know the reason for the appointment, and tell staff if they are already an LCHC patient. New patients without insurance should say that clearly so Enrollment can help.
Know the reason for the appointment
Use plain words: physical, sick visit, children’s immunizations, dental pain, medication refill, pregnancy care, behavioral health, lab, radiology, enrollment or urgent care follow-up.
Call the correct phone number
Most appointment tasks start at 781-581-3900. Dental uses 781-581-9832. Teen Health Clinic uses 781-715-6217. Records questions use 781-586-6659.
Identify yourself as new or existing
If existing, say your provider name if known. If new, ask for new-patient setup. If uninsured, say it during the call.
Bring the items that prevent delays
Bring photo ID if you have one, insurance card/proof if available, all medicines or a list with dose and frequency, and your written list of concerns.
Arrive early and avoid the 15-minute problem
LCHC says first visits may require paperwork, and if you are more than 15 minutes late you may need to wait or reschedule.
Urgent Care or Emergency Room? Use This Safety Split
LCHC Urgent Care is walk-in, first-come, first-served care for non-emergency health concerns. The urgent-care page says to go to the nearest ER or dial 911 for medical emergencies.
Urgent Care may fit these non-emergency issues
- Colds and flu
- Nausea and fever
- Sinus infections
- Strep throat
- Strains and sprains
- Simple fractures
- Minor illnesses and injuries
Use 911 or ER for serious warning situations
- Signs of heart attack, including persistent chest pain
- Signs of stroke
- Severe shortness of breath
- Poisoning
- Complicated fractures
- Major injury, head injury or trauma
- Coughing up or vomiting blood
Service Finder: Start With the Right Team
LCHC’s programs page describes whole-person care with primary care teams that can include physicians, behavioral health providers, nurses, pharmacists, nutritionists, social workers, educators and care coordinators. Use this table to find the likely starting point.
| User need | Start with | Next practical action |
|---|---|---|
| Adult checkup, chronic condition, follow-up | Primary Care | Call 781-581-3900 and ask for your care team or new-patient setup. |
| Child checkup, immunization, school form | Pediatrics | Call 781-581-3900; bring immunization or school form questions. |
| Tooth pain, cleaning, fillings, children’s dental | Dental Clinic | Call 781-581-9832 and book early after the monthly schedule opens. |
| Counseling, therapy, medication support, substance-use care | Behavioral Health / Addictions Services | Call 781-581-3900 and ask which team or intake path applies. |
| STI, HIV, Hep C or PrEP questions | Pearl Team / Community Programs | Pearl Team phone listed: 781-715-6237. Some STI testing is walk-in. |
| Lab work tied to LCHC care | Lab Services | Call 781-581-3900 and ask if your order is ready; last patient is 15 minutes before close. |
| Mammogram, X-ray, ultrasound, imaging | Diagnostic / Radiology | Call 781-586-6572 for diagnostic-service details, prep and last appointment timing. |
| Teen health clinic | Teen Health Clinic | Call 781-715-6217; Thursday in-person window is listed as 3 PM-5 PM, other days call. |
| Prescriptions | Pharmacy | Call 781-586-6600. LCHC says you do not need to be an established patient to use the pharmacy. |
Locations, Map and Parking: Avoid Going to the Wrong Site
The main address is 269 Union Street, but some services use other locations. Enrollment appointments are across the street at 280 Union Street. Eye care is at 20 Central Avenue. Market Square/Western Avenue and school-based sites have their own service details.
Main site
269 Union Street, Lynn, MA 01901
Phone: 781-581-3900. Main site includes many services such as primary care, urgent care, pediatrics, dental, pharmacy, lab and radiology.
Enrollment site
280 Union Street, 1st floor
Scheduled Health Insurance Enrollment appointments are listed here. Walk-ins are at the Welcome Center, 269 Union Street, 1st floor.
Parking
Public parking is listed near Buffum, Blake, Union and Central Square, plus a metered lot between 333 and 307 Union Street and the Ellis/Silsbee municipal lot.
Insurance, Enrollment and Sliding Fee: What to Bring
LCHC is a Federally Qualified Health Center and says it accepts patients regardless of insurance status or ability to pay. If you are uninsured or underinsured, ask about Enrollment and Sliding Fee before delaying care.
Enrollment can help with
- MassHealth / Medicaid
- Health Safety Net
- Health Connector / ConnectorCare
- Premium Assistance
- Buy-in Program
- Basic Medicare enrollments
Where and when
Scheduled enrollment appointments are at 280 Union Street, 1st floor. Walk-ins are welcome Monday-Friday at the 269 Union Street Welcome Center. Enrollment Department phone numbers listed by LCHC include 781-586-6541 and 781-586-6540.
| Sliding Fee task | Official-source detail | What to do next |
|---|---|---|
| Apply | Program is for income-eligible uninsured or underinsured patients, based on family size and income. | Visit Enrollment and bring income verification. |
| Income proof | Examples include two consecutive pay stubs, prior-year tax return or W-2, or employer letter. | Bring documents for each employed adult in the household or financially responsible adult. |
| Family size | LCHC defines family size using an individual or related household members by birth, marriage or adoption residing together. | Ask Enrollment to calculate your family size instead of guessing. |
| Online submission | LCHC says there is no way to submit the Sliding Fee application online. | Print and bring the form, or complete it with Enrollment staff in person. |
| 2026 scale example | For family size 1, 100% is $15,960 and 200% is $31,920. For family size 4, 100% is $33,000 and 200% is $66,000. | Use examples only as a guide; ask staff to confirm your tier. |
Medical Records: What the Official Form Requires
Records requests need more than a name and phone number. The official records page requires a completed and signed Authorization for Release of Information Form before records are released, and the PDF asks the patient to specify what information should be sent or obtained.
What the form asks for
- Patient name, date of birth, address and phone.
- Facility or person receiving the records.
- Records to release or obtain, such as complete records, labs, notes, H&P, medication list or other items.
- Purpose of disclosure, such as continuity of care, legal, insurance or personal.
- Patient or legal representative signature and date.
Protected information section
- The PDF asks separate yes/no authorization for HIV/AIDS results or treatment.
- It also asks about genetic testing, alcohol/drug abuse records, abortion, behavioral/mental health treatment, domestic violence, abuse, rape/sexual assault and sexually transmitted diseases.
- The authorization remains in effect for 90 days unless another date is specified.
- You may revoke authorization by oral or written request, except where already acted upon.
Where records go
LCHC says medical records released to individuals must be picked up in person, while records released to another facility are mailed directly to that facility. The official page lists the Medical Records Department phone as 781-586-6659.
Community Programs: STI Testing, HIV/Hep C Support, Narcan and PrEP
Competitor pages often skip the practical public-health programs. LCHC’s community programs page says STI tests are open to patients and non-patients, and lists walk-in testing hours through the Pearl Team.
| Need | LCHC detail | Practical next step |
|---|---|---|
| STI testing | No appointment is needed for STI tests; open to patients and non-patients. | Walk-in testing hours listed: Mon-Wed 8:30-3, Thu 10-3, Fri 8:30-1 on the Pearl Team. |
| HIV / Hep C / syphilis / gonorrhea / chlamydia testing | Testing services include HIV, Hepatitis C, syphilis, gonorrhea and chlamydia. | Use the Community Programs page or Pearl Team phone for details. |
| Narcan | Community Programs says Narcan kits are free and confidential, and staff can teach use. | Ask Community Programs for a kit and training. |
| PrEP | PrEP is described as medication for people without HIV who are at high risk from sex or injection drug use. | Ask Pearl Team or Community Programs for PrEP navigation. |
MyChart: What It Can and Cannot Do
MyChart is useful for routine patient tasks, but it is not for emergencies. LCHC’s MyChart page says to call 911 in an emergency and use urgent care for urgent but not life-threatening needs.
Use MyChart for results and records
View parts of your health record, test results and medication list.
Use MyChart for messages and refills
Send secure messages to your care team and request refills for many medicines.
Use MyChart for appointment requests
Request or reschedule appointments when available. For help, call 781-581-3900; interpreter services are available.
Checklist Before Leaving Home
For a scheduled visit
- Know the reason for the appointment.
- Bring insurance information if you have it.
- Bring photo ID if you have one.
- Bring medicines or a medication list with doses.
- Write down concerns before the visit.
- Arrive early, especially for the first visit.
For urgent care
- Confirm current hours if near closing.
- Remember last check-in may vary.
- Bring ID, insurance and medication list if possible.
- Expect first-come, first-served waits.
- Use 911/ER for serious symptoms.
- Call 781-581-3900 if unsure about open status.
For cost or records help
- Bring income documents for Sliding Fee.
- Ask Enrollment if uninsured or underinsured.
- Use the signed records authorization form.
- Call records at 781-586-6659 for questions.
- Ask whether records are pickup or facility-mail only.
- Do not use third-party forms if the official form is available.
Phone Scripts That Save Time
Use these scripts when you call. They reduce back-and-forth and help staff route you faster.
Appointment script
“Hi, I need an appointment for [reason]. I am a [new/existing] patient. Can you confirm the right service, location, provider team, documents to bring, and earliest available time?”
Urgent care script
“Hi, I’m planning to come to urgent care today. Can you confirm current hours, whether last check-in is still open, and what I should bring?”
Enrollment script
“Hi, I need help with insurance or Sliding Fee. Should I go to 280 Union or the 269 Union Welcome Center, and what income documents should I bring?”
Common Mistakes That Cause Failed Visits
Using one hours answer for every service
Urgent care, dental, pharmacy, lab, radiology, enrollment, primary care and school-based sites can have different hours.
Arriving late
LCHC says if you are more than 15 minutes late, you may need to wait or reschedule.
Forgetting medication details
Bring actual medication containers or a list with dosage and how many times a day each medicine is taken.
Waiting too late for urgent care
Last check-in can change due to patient volume, especially near closing time.
Trying to submit Sliding Fee online
LCHC says there is no way to submit the Sliding Fee application online; print it or complete it with Enrollment.
Using MyChart for emergencies
MyChart is for routine portal tasks. Emergencies require 911 or the nearest emergency room.
Official Links for Final Verification
Use these official links after choosing your task. They are included for hours, appointments, forms, portal access, cost help, services and maps.
Frequently Asked Questions
Where is Lynn Community Health Center located?
The main site is at 269 Union Street, Lynn, MA 01901.
What is the main phone number for Lynn Community Health Center?
The main appointment and routing number is 781-581-3900.
How do I make an appointment at LCHC?
Call 781-581-3900. Have your insurance information ready if you have it, know the reason for the visit, and tell staff if you are already an LCHC patient.
How do I become a new patient?
Call 781-581-3900. Bring photo ID if you have one, insurance card or proof if you have it, and all medicines you take.
Does Lynn Community Health Center have urgent care?
Yes. LCHC Urgent Care offers walk-in, first-come, first-served care for non-emergency health concerns.
What are Lynn Community Health Center Urgent Care hours?
Urgent Care hours are listed as Monday-Wednesday 7 a.m.-8 p.m., Thursday-Friday 8 a.m.-8 p.m., Saturday 8:30 a.m.-5 p.m., and Sunday 10:30 a.m.-5 p.m. Last check-in may vary based on patient volume.
When should I use the ER instead of LCHC Urgent Care?
Call 911 or go to the nearest emergency room for serious or life-threatening issues such as signs of heart attack, stroke, severe shortness of breath, poisoning, major injury or vomiting/coughing blood.
What is the LCHC Dental Clinic phone number?
The official locations page lists Dental Clinic phone as 781-581-9832.
How do I request medical records?
Complete and sign the Authorization for Release of Information form. For questions, call the Medical Records Department at 781-586-6659.
Can I use MyChart at Lynn Community Health Center?
Yes. MyChart can be used to see test results and medication lists, send secure messages, request many refills, and request or reschedule appointments.
Does LCHC help patients without insurance?
Yes. LCHC says it accepts patients regardless of insurance status or ability to pay and offers Enrollment help and a Sliding Fee Discount Program for eligible uninsured or underinsured patients.
Where is the Enrollment Department?
Scheduled Health Insurance Enrollment appointments are at 280 Union Street, 1st floor. Walk-ins are welcome at the 269 Union Street Welcome Center, 1st floor.
Can I submit the Sliding Fee application online?
No. LCHC says there is no way to submit the Sliding Fee application online; print it and bring it, or complete it with Enrollment staff in person.
Is parking available near 269 Union Street?
LCHC says public parking is available near Buffum, Blake, Union and Central Square, with a small metered lot between 333 and 307 Union Street and the Ellis/Silsbee municipal lot nearby.
Are masks required at LCHC?
Patients are required to wear a mask if experiencing respiratory symptoms. Masks are available at LCHC locations.