Parkview Community Hospital Medical Center: Services & Hours

Is Parkview Community Hospital Still Open?

Yes. California’s Department of Health Care Access and Information lists the facility at 3865 Jackson Street as an open, licensed general acute-care hospital with 193 licensed beds and basic emergency room services.

The state registry uses the current facility name Doctors Hospital of Riverside, while the hospital’s AHMC Healthcare website and many patient-facing materials use Parkview Community Hospital Medical Center.

Verify the hospital’s state license and current facility status.

Parkview Community Hospital Hours and Contact Information

Hospital operations, visiting hours and administrative office hours are different. The hospital’s emergency department operates continuously, but scheduled services and administrative departments have specific opening periods.

Check official visitor hours and general information.

Medical Services at Parkview Community Hospital

Parkview operates as a general acute-care hospital. Medical services can include emergency assessment, inpatient treatment, surgery, critical care, obstetrics and diagnostic support. The availability of individual physicians or procedures must be confirmed with the hospital.

How to Confirm a Specific Service

1. Identify the service or test recommended by your clinician.
2. Call the hospital at 951-688-2211.
3. Ask the operator to connect you with the correct department.
4. Confirm whether the procedure is currently performed at Parkview.
5. Ask whether a physician referral, insurance authorization or advance scheduling is necessary.
6. Check the location, arrival time, preparation requirements and estimated charges.

For current programs and hospital information, visit the official hospital website.

Emergency Department: When and How to Seek Care

The hospital’s emergency department is intended for urgent medical assessment and treatment. Emergency services operate 24 hours a day, including weekends and holidays.

Emergency Care Versus a Scheduled Visit

What to Bring if Available

• Identification and insurance details.
• List of current medications and allergies.
• Relevant medical information or recent discharge papers.
• Contact information for a family member or support person.
• Physician referral or test results, if available and relevant.

Do not delay emergency care to gather documents.

Maternity, Labor and Delivery, and NICU Visits

Parkview’s Women’s and Children’s Services use a separate maternity entrance intended to help patients and accompanying support persons reach the appropriate care area.

Maternity and NICU Visitor Rules

These are the published online rules and may be updated. Confirm current obstetric and newborn unit arrangements before bringing additional family members.

Before Arriving for Labor or Delivery

1. Follow instructions from your obstetric clinician if labor begins or concerns develop.
2. If symptoms suggest a medical emergency, seek emergency care immediately.
3. Use the Miller Street maternity entrance if directed to do so.
4. Bring any existing prenatal records, identification and insurance information when available.
5. Ask staff about approved support persons, doula arrangements and visitor screening.
6. Follow hospital instructions for newborn paperwork and birth certificate registration.

Read the hospital’s official Women’s and Children’s Services information.

Visitor Policy, Parking and Patient Support

Parkview lists general inpatient visiting hours of 9 AM–8 PM and a standard limit of two visitors at a time for many inpatient, ambulatory surgery and emergency areas. Some departments have different rules.

Before Visiting a Patient

1. Call 951-688-2211 if you are unsure whether visiting is permitted.
2. Confirm the patient’s current care unit and allowed visiting time.
3. Ask if infection-control or age restrictions apply.
4. Bring identification if requested.
5. Use the main visitor entrance unless directed to maternity or another department.
6. Follow instructions from security, reception and nursing staff.

Parking

The hospital permits visitors to use the parking lot in front of the main hospital entrance. Patients and visitors using maternity services should follow the separate Miller Street entrance instructions.

Accessible parking and entrances are available according to the hospital’s public service directory. Ask staff for accessibility or mobility assistance when needed.

Patient Relations

How to Request Medical Records

Parkview’s Health Information Management / Medical Records department handles authorized requests for patient medical documentation.

Medical Records Request Steps

1. Open the hospital’s Medical Records page.
2. Find the Authorization for Disclosure form in English or Spanish.
3. Complete the patient’s information and specify the records requested.
4. Prepare any identification or documentation required to establish authority to receive the records.
5. Submit the request through the hospital’s approved delivery method.
6. Call the department to confirm receipt and ask about processing time, applicable fees and release options.

Requesting Someone Else’s Records

A family relationship alone may not establish authority to receive another person’s protected health information. The hospital may require a signed authorization, proof of legal representation or other supporting documentation.

Using the Patient Portal

The hospital’s secure patient portal provides access to selected health information, such as lab results, vital signs, immunizations and clinical documents.

Call 951-352-5306 for portal assistance. Use the hospital’s official website for the portal entry point.

Insurance, Billing and Financial Assistance

Hospital bills depend on services, physician fees, insurance coverage, deductibles and other factors. There is no fixed universal price for a hospital visit, operation or emergency encounter.

Questions to Ask Before Scheduled Care

• Is the hospital in-network for my exact insurance plan?
• Is the individual physician also in-network?
• Does the procedure require advance authorization?
• What deductible, copayment or coinsurance applies?
• Will radiology, anesthesia or other physicians bill separately?
• Can I get a written estimate for scheduled services?
• Are there financial assistance options for my household?

Insurance Verification

The hospital lists participation with numerous commercial, senior and Medi-Cal managed-care plans, but coverage differs by policy and medical group.

Insurance participation: 951-352-5639

Patient Financial Services: 951-688-2211, extension 2268.

The hospital cautions that patients may receive separate professional bills for emergency physicians, radiologists, pathologists and other clinicians involved in treatment.

Financial Assistance and Charity Care

Financial assistance may be available to eligible uninsured or underinsured patients for medically necessary hospital care. Eligibility depends on the applicable hospital policy, family income, household size and other circumstances.

1. Contact Patient Financial Services or a hospital financial counselor.
2. Ask for the current Parkview / Doctors Hospital of Riverside financial assistance application and plain-language summary.
3. Request a screening for charity care, discounted payment or available payment options.
4. Prepare household income, family-size and insurance information as requested.
5. Submit the completed application through the hospital’s approved process.
6. Keep copies of correspondence and ask for a written decision.
7. If you disagree with a denial, ask about review or appeal rights.

Read the hospital’s financial assistance and bill-help resources.

California Hospital Billing Help

The California Hospital Bill Complaint Program accepts certain complaints involving hospital financial assistance and fair billing. Patients can also seek free consumer advocacy assistance through the Health Consumer Alliance.

Health Consumer Alliance: 888-804-3536

California’s official Hospital Fair Billing Program.

Hospital Address, Map and Directions

Arrival Checklist

• For emergency care, follow emergency department signs.
• For labor and delivery, use the designated Miller Street maternity entrance when instructed.
• For routine appointments, confirm the department and arrival time.
• For medical records, ask directions to basement Suite 003.
• Bring identification and insurance details when available.
• Ask about language access, mobility assistance or other accommodations.

Before Your Hospital Visit: Quick Decision Table