Hampton Roads Community Health Center: Services & Hours

Quick Answers: Choose Your Next Step

Hampton Roads Community Health Center Locations and Hours

HRCHC’s official location directory lists five sites. Medical, dental and behavioral health hours do not always match. Call the main number before visiting, especially if you need dental services or have an appointment affected by a temporary closure.

1. Portsmouth Community Health Center

2. Park Place Family Medical and Dental Center

3. East Oceanview Medical and Dental Center

4. Communicare Family Health Center

5. Little Creek Family Medical Center

Medical, Dental and Behavioral Health Services

HRCHC offers a range of outpatient healthcare services for adults and children. Availability depends on the clinic, provider and appointment type.

Which service should you ask for?

Dental Services: Locations, Treatments and Appointments

HRCHC provides preventive, restorative and emergency dental services through its Healthy Smiles dental program.

Available dental treatments

• Dental examinations and X-rays.
• Professional teeth cleaning.
• Dental sealants.
• Fillings and crowns.
• Tooth extractions.
• Root canal treatment.
• Partial and full dentures.
• Emergency dental evaluations and care.

Which clinics provide dental care?

Important instructions for uninsured dental patients

HRCHC’s official new-patient page says uninsured dental patients need to complete preregistration during the published Monday–Thursday, 2–4 PM preregistration window.

Patients should confirm current preregistration arrangements by telephone because the chosen dental location or operational status may affect where to report.

How to arrange dental care

1. Call 757-393-6363. Explain whether you need a routine examination, treatment or help with an urgent dental concern.
2. Choose the correct clinic. Ask which dental site has an available appointment.
3. Confirm insurance status. Explain whether you have dental insurance or need sliding-scale assistance.
4. Ask about preregistration. Uninsured patients should confirm the 2–4 PM Monday–Thursday process and required documents.
5. Check appointment instructions. Confirm the date, time, expected copay and correct location.
6. Bring required information. Take the requested ID, insurance details or financial documentation.

Mobile dental program

The Healthy Smiles mobile dental unit works with community organizations and travels throughout Portsmouth, Norfolk and Suffolk. Access depends on the unit’s scheduled outreach locations and partner arrangements.

How to Book an HRCHC Medical Appointment

HRCHC offers both telephone scheduling and online appointment booking with many providers. Calling is particularly useful when you need a different appointment time or a visit type that does not appear in the online system.

1. Identify the service. Decide whether you need adult primary care, pediatrics, OB/GYN, behavioral health or dental care.
2. Call or use online booking. Call 757-393-6363 or select Book an Appointment Online from the official HRCHC website.
3. Choose your clinic. Verify the exact Portsmouth or Norfolk address and department.
4. Discuss appointment type. Ask whether an in-person visit, telehealth visit or specialty appointment is appropriate.
5. Confirm insurance and payment. Ask whether the provider accepts your plan and whether a copay or sliding-scale assessment is required.
6. Complete new-patient steps. Follow registration instructions and bring documents requested by the staff.
7. Save appointment details. Record the time, location, clinician, registration instructions and any referral requirements.

Online scheduling

HRCHC’s official website connects eligible online appointments to the Healow scheduling system. Not every provider or appointment type is necessarily available through automated booking.

If you cannot find the needed time or service online, call the scheduling staff directly.

New Patient Checklist and Required Documents

HRCHC’s new-patient page gives specific instructions for patients without medical or dental insurance.

If you do not have medical insurance

• Bring proof of income.
• Bring a government-issued identification card.
• Bring a Social Security card if requested under the clinic’s registration requirements.
• Be prepared for a nominal copay determined during registration.

Examples of accepted income documentation

Other useful appointment items

• Current medication list and dosages.
• Known drug allergies.
• Previous medical records, if available.
• Relevant test results or referral paperwork.
• Immunization records for pediatric care.
• Guardian information for a minor’s appointment.

Accepted Insurance, Sliding-Scale Fees and Cost Assistance

HRCHC accepts various insurance plans and offers programs designed to make care more affordable for patients facing financial barriers.

How does sliding-scale payment work?

HRCHC offers discounted fees for qualifying uninsured patients. The final discount or copay depends on its financial eligibility assessment rather than a single advertised price for every patient.

How to ask about financial assistance

1. Call the health center. Request help with uninsured-patient registration or sliding-scale fees.
2. Ask about income requirements. Confirm which documentation is accepted for your circumstances.
3. Ask about enrollment assistance. Certified Application Counselors can help explain coverage options.
4. Submit documents securely. Use only the clinic-approved registration process.
5. Confirm the copay. Ask how the discount applies to medical, dental or behavioral-health appointments.
6. Review ongoing eligibility. Ask whether financial information must be renewed periodically.

340B Prescription Medication Assistance

HRCHC operates a 340B Medication Assistance Program that helps patients access qualifying prescription medications at reasonable costs.

How to get started

1. Ask your HRCHC clinician or care team about the 340B program.
2. Confirm whether your prescription qualifies.
3. Request the 340B enrollment process.
4. Ask which pharmacy or pickup arrangement applies.
5. Verify the final prescription cost before collection.
6. Ask how future refills should be requested.

HRCHC also links to an online prescription refill system from its website. Use its current official navigation to access that service rather than entering medication information on an unfamiliar refill site.

Telehealth: Phone and Video Appointments

HRCHC provides eligible care remotely through phone or video appointments. Its telehealth page specifically identifies the following categories:

How to request telehealth

1. Call 757-393-6363.
2. Explain the reason for the appointment.
3. Ask whether a telephone or video visit is appropriate.
4. Confirm any technology and privacy requirements.
5. Check insurance coverage and copay.
6. Follow the provider’s instructions for joining the visit.

Not all conditions can be safely evaluated remotely. A provider may recommend an in-person examination or a different care setting.

Official HRCHC Telehealth Details.

Patient Portal, Online Scheduling and Login Help

HRCHC links to an electronic patient portal through its official website. The patient portal and online scheduling are separate from general email or contact forms.

How to access your portal

1. Visit HRCHC’s official website. Start at www.hrchc.org.
2. Find Patient Services. Choose the Patient Portal link.
3. Sign in using your account. Follow the portal’s instructions for secure access.
4. Use available patient tools. Check the options presented for your account and provider.
5. Request login assistance if necessary. HRCHC says patients can use the contact form with the subject “requesting patient portal login.”

Need portal account assistance?

The official HRCHC contact page directs patients needing login or password help to submit a request through its contact form with the specified subject.

After-Hours Medical and Dental Help

HRCHC’s official after-hours page instructs patients to call 757-393-6363 for access to an on-call medical or dental provider.

Official After-Hours Instructions.

Map and Directions: Portsmouth Main Location

The map below shows Portsmouth Community Health Center at 1541 High Street. If your appointment is at a Norfolk site, use the specific directions in the five-location section.

Important arrival tips

• Confirm the exact clinic, department and appointment time before leaving.
• Do not confuse Portsmouth Community Health Center with an older Lincoln Street listing.
• Use 155 Kingsley Lane, Suite 320, for Park Place in Norfolk.
• Use the Shore Drive address only after confirming the Oceanview site is operating.
• Communicare and Little Creek have limited medical schedules.
• Ask about accessible entrances, parking and accommodations if needed.
• Allow time for insurance verification and new-patient registration.

Specific on-site parking counts and accessible parking-space numbers could not be reliably verified. Contact the appropriate clinic for arrival guidance.

Before-You-Go Patient Checklist

Common Mistakes That Delay Care

Related Community Health Center Guides

These independently published articles explain patient services at other community health centers. They are separate organizations, not additional HRCHC locations.

Official Sources and Contact Information

Independent patient information guide, reviewed October 19, 2026. HRCHC controls clinical scheduling, fees, provider availability, insurance participation and patient records. Confirm your appointment directly, particularly if affected by a temporary clinic closure. This guide does not provide medical diagnosis or emergency services.