Fenway Community Health Center: Services & Hours

Fenway Health Hours: Medical, Dental & Pharmacy

The Ansin Building has extended weekday hours and Saturday services. Each department follows its own schedule, so building access does not guarantee an appointment with a particular provider.

Ansin Building Hours

Department Hours

Fenway Health Phone Numbers by Service

Using the correct telephone number can help you reach the appropriate team without waiting through unrelated departments.

Telephone routing may change. If a specialty number is unavailable, use the central Fenway Health number and request the appropriate department.

What Healthcare Services Does Fenway Offer?

Fenway Health is a community health provider serving patients from many backgrounds, with particular expertise in LGBTQIA+ healthcare, HIV care and affirming services.

Walk-In Clinics: Which Services Don’t Need Appointments?

Fenway offers certain scheduled walk-in services, but most general medical appointments still require booking.

For walk-in contraception, verify the currently posted session dates before traveling. Do not assume it operates every Wednesday or Thursday.

HIV/STI Testing, PrEP & Sexual Health Clinic

Fenway’s Sexual Health Clinic operates on the fourth floor of the Ansin Building. It provides targeted prevention, testing and care in a confidential, affirming setting.

Published Sexual Health Clinic Services

• HIV, STI and hepatitis C testing
• Evaluation of STI symptoms
• STI treatment when clinically indicated
• PrEP assessment and possible same-day initiation
• Post-exposure prophylaxis (PEP) assessment
• DoxyPEP consultation where clinically appropriate
• PrEP telehealth appointments
• Referral to HIV medical care
• Insurance navigation and financial assistance connections

Sexual Health Clinic Schedule

How to Use the Walk-In Sexual Health Clinic

1. Check the correct day. Choose an available Tuesday–Friday walk-in period.
2. Register first if you are new. Call 617-927-6100 for a smoother patient check-in process.
3. Prepare available insurance information. If payment or privacy is a concern, ask about assistance and billing arrangements.
4. Arrive early. The clinic is first-come, first-served and may stop accepting patients before closing.
5. Go to the fourth floor. Inform the appropriate reception team that you are seeking sexual health services.
6. Discuss the needed service. Explain whether you need testing, STI assessment, HIV prevention or follow-up treatment.
7. Ask about results. The clinic lists typical testing results in approximately three to five business days, depending on the test.

Official sexual health hours and services

Sidney Borum, Jr. Health Program: Ages 12–29

The Sidney Borum, Jr. Health Program, commonly called the Borum, provides affirming medical and behavioral healthcare for young people ages 12–29.

Borum Clinical Hours

Minor patient privacy: Consent and confidentiality depend on the service and applicable Massachusetts law. Young patients can ask staff privately how medical records, insurance notices and guardian involvement work.

How to Become a Fenway Health Patient

Fenway welcomes new medical patients. Registration and appointments are handled separately for some clinical specialties.

1. Choose the type of care. Decide whether you need primary care, behavioral health, dental, optometry or the Borum youth program.
2. Call patient registration. New medical patients can begin at 617-927-6100.
3. Explain your preferences. Ask about a provider accepting new patients, interpretation, accessibility and telehealth options.
4. Check insurance or payment options. Tell staff if you are uninsured or need financial assistance.
5. Schedule the visit. Confirm whether the appointment is in person or virtual and obtain the exact date and time.
6. Complete new-patient forms. Download or obtain the registration forms requested by Fenway Health.
7. Prepare records. Have your medication list, medical history, insurance details and previous provider information available.
8. Attend your appointment. For in-person care, check in at the specified department at 1340 Boylston Street.

Online Appointment Scheduling

Fenway uses MyChart for eligible online appointments, including sick visits, primary care follow-ups, annual physicals, reproductive health office visits and selected video visits.

1. Open the official MyChart scheduling instructions.
2. Sign in or follow the activation process.
3. Select an eligible appointment type.
4. Choose a provider and time when direct booking is available.
5. If direct booking is unavailable, send an appointment request or telephone the relevant team.
6. Save the appointment confirmation.

Fenway MyChart online scheduling guide

Insurance, Sliding-Fee Discounts & Payment Help

Fenway Health assists patients with insurance enrollment and offers financial assistance options for eligible individuals. No one is denied care solely because of inability to pay, according to the provider’s published policy.

How to Request Financial Assistance

1. Call the financial assistance advisor. Use 617-927-6007.
2. Explain the care needed. Mention whether you are a new or existing patient.
3. Ask about eligibility. Request information on sliding-fee assistance, insurance enrollment or supported programs.
4. Prepare financial information. Ask which household income or insurance documents are required.
5. Complete the assessment. The advisor reviews your circumstances and eligible assistance.
6. Confirm the cost. Ask about remaining copays, lab charges, prescriptions and follow-up visits.

Official insurance and financial assistance information

Pharmacy, Prescription Refills & Medical Records

Medical Records Requests

Fenway provides a medical record release form. Completed authorization can be submitted according to its medical records instructions.

Records fax: 617-425-5713

Mailing address: Medical Records, Fenway Health, Ansin Building, 1340 Boylston Street, Boston, MA 02215.

Only transmit medical information through the provider’s authorized secure process. Avoid sending sensitive records through unrelated contact forms.

First Visit Checklist & After-Hours Support

When Fenway Health Is Closed

Established patients needing urgent medical advice outside regular hours can call 617-267-0900 and follow the prompts for the on-call provider.

Fenway Health Boston: Map, MBTA & Parking

Fenway Health — Ansin Building
1340 Boylston Street
Boston, MA 02215
Medical scheduling: 617-927-6000

Public Transportation

The Ansin Building is within walking distance of several MBTA stops:

• Fenway: Green Line D branch.
• St. Mary’s Street: Green Line C branch.
• Kenmore: Green Line connections.
• Bus 39: Another public transportation option for nearby travel.

Parking & Fenway Park Events

The clinic is close to Fenway Park, where baseball games and concerts can increase traffic and parking demand. Parking described by the provider is limited and may involve payment restrictions, so check the current facility directions before driving.

Frequently Asked Questions