Crescent Community Health Center: Services & Hours

Dubuque, Iowa · Patient Information Guide

Crescent Community Health Center: Plan Your Visit

Crescent Community Health Center is a community-based healthcare provider at 1690 Elm Street, Suite 300, Dubuque, IA 52001. It provides medical care, dentistry, behavioral and brain health services, walk-in acute care, pharmacy services and healthcare financial assistance.

The center welcomes patients of all ages, including people with Medicaid, Medicare, private insurance or no insurance. Its sliding-fee program helps qualifying patients pay reduced healthcare charges based on household size and income.

Location 1690 Elm Street Suite 300
Dubuque, IA 52001

Main Phone 563-690-2850 Call Crescent

Medical Hours Mon–Thu: 7 a.m.–6 p.m. Friday: 8 a.m.–5 p.m.

Official Crescent Website Map & Directions Call for Appointment

Information reviewed October 20, 2026. Individual departments follow different schedules. Contact the center for holiday or temporary schedule changes.

Crescent Community Health Center Hours

Medical, dental, brain health, acute care and pharmacy departments have different operating hours. Use the schedule for the actual service you need.

Department	Published hours
Medical Clinic	Monday–Thursday: 7 a.m.–6 p.m. Friday: 8 a.m.–5 p.m.
Dental Clinic	Monday, Tuesday, Thursday, Friday: 8 a.m.–5 p.m. Wednesday: 9 a.m.–6 p.m.
Brain Health Clinic	Monday: 7 a.m.–6 p.m. Tuesday–Wednesday: 7 a.m.–5:30 p.m. Thursday: 7 a.m.–6 p.m. Friday: 7:30 a.m.–5 p.m.
Crescent Acute Care	Monday, Tuesday, Thursday: 8 a.m.–6 p.m. Wednesday: 8 a.m.–4 p.m. Friday: 8 a.m.–5 p.m.
Infocus Pharmacy	Monday–Friday: 8:30 a.m.–5:30 p.m.
Saturday & Sunday	Regular weekend clinic hours are not listed. Check for special events or changes.

Acute Care last check-in: Monday, Tuesday and Thursday: 5:15 p.m.; Wednesday: 3:45 p.m.; Friday: 4:15 p.m. Arrive before the deadline. Crescent’s general contact page still shows a different Wednesday schedule, so the Acute Care department’s dedicated page is the better source for that service.

Official Contact & Hours Current Acute Care Schedule

Medical, Dental & Brain Health Services

Primary Medical Care

Wellness exams, vaccinations, chronic disease care, acute illness assessment, school and sports physicals, laboratory tests and minor medical procedures.

Dental Care

Dental exams, digital X-rays, cleanings, fillings, crowns, bridges, periodontal care, dentures and other dental treatments.

Brain Health Clinic

Integrated mental health assessment, therapy, psychiatric medication management and coordination with primary care.

Pediatrics

Preventive children’s healthcare, routine checkups, immunizations, sick visits and pediatric dental services.

Women’s Health

Gynecological care, family planning, preventive screenings and other women’s healthcare services.

Pharmacy & Care Coordination

Medication support, prescription services, pharmacist consultation and referrals across care teams.

Additional Specialty Services

Crescent also lists lifestyle medicine, dermatology, optometry, telehealth, a mobile dental unit, pediatric dentistry and oral and maxillofacial surgery among its service areas.

Before scheduling a specialty service: Some treatments need a referral, provider assessment or a specialized appointment. The oral surgery page notes that additional information and appointment availability are still being developed, so availability should not be assumed.

View All Official Services Medical Clinic Services

Crescent Acute Care: Walk-In Visits

Crescent Acute Care accepts walk-in appointments for urgent but non-life-threatening medical concerns. It is different from a scheduled routine primary care visit.

Examples of conditions listed by Crescent include:

Acute headaches.
Cough and allergy symptoms.
Earaches and fevers.
Constipation and selected digestive concerns.
Other non-emergency medical complaints that the acute-care team can evaluate.
Assessment related to HIV post-exposure prophylaxis, depending on timing and clinical eligibility.

How to Visit Acute Care

1. Check the correct day’s scheduleWednesday’s closing and last check-in are earlier than other weekdays.

2. Confirm your symptoms are appropriateIf unsure, call the clinic before traveling.

3. Arrive before last check-inDo not wait until the department’s closing time to arrive.

4. Complete check-inGive staff your basic information and explain your current symptoms.

5. Follow the care planAsk about testing, medication, primary care follow-up and any additional charges.

Medical emergency: Call 911 for severe or life-threatening symptoms. Acute Care is not a hospital emergency department. If you believe you need HIV post-exposure prophylaxis, seek urgent professional assessment because treatment is time-sensitive.

How to Become a New Patient

Crescent serves people of all ages and a wide range of insurance situations. New patients must contact the clinic to establish an account and arrange their first appointment.

1. Call the clinic Dial 563-690-2850 and say you want to become a new patient.

2. Choose the service Explain whether you need medical care, dental services or brain health treatment.

3. Arrange your appointment Ask about the available provider, appointment date, required paperwork and expected charges.

4. Complete the intake packet Crescent says new-patient registration usually takes approximately 20–30 minutes. Completing the patient packet beforehand can reduce check-in time.

5. Bring required documents Prepare photo identification, insurance cards when applicable, proof of income and the completed packet if provided.

6. Establish care with your provider The first appointment is designed to review your health background and start an ongoing care relationship.

What’s Inside the Intake Packet?

Demographic information, such as name, date of birth and address.
Health history questionnaire.
Additional forms required for the selected visit.

Existing patients should use Crescent’s MyChart patient portal for appointment messages, rescheduling requests and communication with their care team.

New Patient Registration & Forms Appointment Scheduling

Insurance, Uninsured Care & Sliding-Fee Discounts

Crescent accepts Medicaid, Medicare and most private insurance plans, along with the Iowa Health and Wellness Plan and Hawk-I. Patients without insurance can also receive care.

The center offers a sliding-fee discount based on household size and income. It attempts to assess insured as well as uninsured patients for eligibility.

Your situation	What to do
Medicaid or Medicare	Provide your card and confirm coverage for your selected service.
Private insurance	Verify the plan and any specialist, dental or copay requirements.
No insurance	Request sliding-fee screening and ask about the expected nominal payment.
Low household income	Provide proof of income so staff can calculate the eligible discount.
Cannot afford the balance	Ask the financial counselor about payment plans or available assistance.

Proof of Income

Examples accepted for income review include:

Approximately one month of pay stubs.
A recent income tax return.
Social Security or disability benefit letter.
Iowa Medicaid decision or eligibility notice.

Crescent says proof of income must be updated annually to maintain sliding-fee eligibility.

Important cost detail: Even patients qualifying for a 100% sliding-fee discount may be asked to pay a nominal fee. The discount is not a guarantee that every appointment, dental treatment or prescription will be free.

Financial Assistance Contacts

Financial Counselor: 563-690-2891.

Crescent also offers free insurance-enrollment counseling by appointment. Its online patient page identifies 563-552-8080 for scheduling that service, while another official payment page lists an older contact number. Confirm the current contact when calling the main office.

Sliding-Fee Eligibility Payment & Insurance Options

Dental Care at Crescent

The dental clinic offers preventive, restorative and specialty dental services for children and adults.

Routine Dentistry

Dental exams, X-rays, cleanings, fillings, periodontal treatment, crowns, bridges, dentures and oral health education.

Pediatric & Specialty Dentistry

Fluoride treatment, sealants, children’s restorations, extractions and specialist evaluation for more advanced dental problems.

The clinic also describes oral and maxillofacial surgery services, such as surgical extractions, wisdom teeth, biopsies, jaw-related conditions and other advanced procedures. Not every procedure should be assumed immediately available.

Dental schedule: Monday, Tuesday, Thursday and Friday 8 a.m.–5 p.m.; Wednesday 9 a.m.–6 p.m.

To book: Call 563-690-2850, describe the dental concern, ask about the correct appointment type and confirm the cost or sliding-fee eligibility.

Dental Clinic Services

Brain Health Clinic

Crescent uses the term brain health for its integrated behavioral and mental healthcare. Its care teams may include therapists, psychiatric prescribers, primary care providers, pharmacists and care coordinators.

Services can help address mental health needs through evaluation, therapy, medication management and coordination with a patient’s broader medical care.

Day	Brain Health hours
Monday	7 a.m.–6 p.m.
Tuesday–Wednesday	7 a.m.–5:30 p.m.
Thursday	7 a.m.–6 p.m.
Friday	7:30 a.m.–5 p.m.

Call the clinic to arrange an evaluation and ask about appointment availability, costs and whether telehealth is appropriate.

Brain Health Clinic Information

Infocus Pharmacy & Prescription Refills

Crescent operates an integrated pharmacy service. Its pharmacy team works with clinicians to review prescriptions, support medication adherence and help patients explore cost-saving options.

Pharmacy hours: Monday–Friday, 8:30 a.m.–5:30 p.m.

How to Request a Prescription Refill

1. Check your medication labelIdentify the prescription name and available refills.

2. Contact the pharmacyCall or use its supported RxLocal pharmacy application.

3. Submit the refill requestProvide the prescription details requested by the pharmacy.

4. Confirm readinessAsk when the medication can be collected or whether provider authorization is needed.

The official pharmacy app page says patients can text RXLOCAL to 64890 for app instructions. The app supports refill requests, medication profiles, reminders and contact information.

Some patients may qualify for medication-assistance programs through the pharmacy. Call 563-239-9151 to ask about available options.

Pharmacy App Instructions Medication Assistance

Telehealth Appointments

Crescent offers selected telehealth appointments for medical, behavioral health and dental consultations. A telehealth visit uses video communication with a healthcare professional instead of an in-person office visit.

Steps to Prepare

Call Crescent to ask whether your condition is suitable for telehealth.
Confirm the appointment time and instructions.
Use a device with a camera, microphone and stable internet connection.
Choose a quiet, private location.
Keep your medication list and questions nearby.
Follow the provider’s instructions for testing or an in-person follow-up if required.

Some dental problems, physical examinations and procedures still require an in-person visit.

Official Telehealth Guidance

Location, Floors & Directions

Address: 1690 Elm Street, Suite 300, Dubuque, IA 52001.

Crescent moved to this building in November 2019. Its published relocation guidance identifies the medical clinic on the third floor and dental clinic on the fourth floor, with elevator access.

When arranging an appointment, confirm the floor and check-in desk for your department. Ask the clinic directly about accessibility accommodations or parking if you need assistance.

Get Driving Directions Confirm Your Clinic Floor

Billing Questions, Language Assistance & First Visit

Billing and Payment

Crescent accepts bill payments online, by telephone, mail and at the clinic. It also describes payment plans for certain outstanding balances.

Patients with questions about medical bills or financial assistance can contact the Financial Counselor at 563-690-2891.

Language Assistance

Crescent publishes a Spanish-language contact line at 563-690-0304 and a Marshallese-language contact option through the main number 563-690-2850. Ask about interpretation when scheduling if your preferred language is different.

First-Visit Checklist

Confirm the type of appointment and correct department.
Bring photo ID and insurance cards when available.
Prepare a current medication list.
Complete your intake forms in advance if possible.
Bring proof of income for sliding-fee screening.
Check the specific department’s hours.
Ask about expected fees before treatment.
Arrive with time to complete first-visit registration.

Is Crescent Available for Room Rentals?

Crescent Community Health Center is a healthcare provider, not a municipal banquet or recreation center. Its public website describes medical, dental, wellness and education facilities but does not publish a general public event-room rental schedule or rental fee table.

For healthcare outreach, community partnerships or organizational questions, contact the center directly at 563-690-2850. No unverified private-event rental prices have been included.

Frequently Asked Questions

1. Where is Crescent Community Health Center located?

Crescent Community Health Center is at 1690 Elm Street, Suite 300, Dubuque, IA 52001. The main phone number is 563-690-2850.

2. What are Crescent Community Health Center’s medical hours?

The Medical Clinic is open Monday through Thursday from 7 a.m. to 6 p.m. and Friday from 8 a.m. to 5 p.m. Dental, brain health, acute care and pharmacy departments have different schedules.

3. Does Crescent accept patients without insurance?

Yes. Crescent serves patients without insurance and offers sliding-fee discounts based on household income and size. A nominal charge may still apply.

4. Does Crescent accept Medicaid and Medicare?

Yes. Crescent accepts Medicaid, Medicare and most private insurance plans, including Iowa Health and Wellness and Hawk-I. Specific coverage should be verified.

5. Can I walk in without an appointment?

Crescent Acute Care accepts walk-ins for non-life-threatening concerns. Routine medical and dental care generally uses appointments, and the clinic recommends calling ahead.

6. How do I become a new patient at Crescent?

New patients must call 563-690-2850 to establish an account and schedule an appointment. Completing the intake packet before the visit can reduce registration time.

7. Does Crescent provide dental care?

Yes. Crescent provides exams, cleanings, fillings, crowns, bridges, dentures, pediatric dentistry and selected specialty dental services. Call to confirm appointment availability.

8. What are Crescent’s pharmacy hours?

Infocus Pharmacy is open Monday through Friday from 8:30 a.m. to 5:30 p.m. Patients can ask about prescription refills and medication assistance.

9. Does Crescent offer mental health services?

Yes. The Brain Health Clinic provides integrated mental health services, including therapy, psychiatric medication support and coordination with medical providers.

10. How much does Crescent Community Health Center cost?

Costs depend on the care provided, insurance coverage and sliding-fee eligibility. Income-based discounts are available, but even qualifying patients may be asked to pay a nominal fee. The Financial Counselor can be reached at 563-690-2891.

Official Patient Resources

Independent patient information guide, not operated by Crescent Community Health Center. This information is not individualized medical advice. Reviewed October 20, 2026.