Community Medical Center Fresno: Services & Hours

Hospital Hours, Emergency Care & Visitor Times

Current Visitor Policies

• General visiting hours are 8 AM–10 PM, but specialty units can have different schedules.
• Children age 12 or younger must be supervised by an adult other than the patient.
• Emergency Department patients generally have one support person at a time.
• Some departments may have visitor limitations based on space and patient needs.
• Masking and infection-control precautions depend on current hospital instructions.
• Smoking is prohibited in hospital facilities and within 50 feet of entrances.
• Visitor rules may be modified during influenza season or other public-health situations.

The hospital does not generally require visitors to show proof of COVID-19 vaccination or a recent negative test, under the currently published system-wide visitor policy.

Medical Services Available at Community Regional

Community Regional is a large hospital, not a small primary-care walk-in clinic. Services include inpatient treatment, advanced diagnostics, emergency care and specialty procedures.

Level I Trauma Center & Emergency Department

Community Regional houses the Table Mountain Rancheria Trauma Center, the Level I trauma facility serving a wide part of California’s Central Valley. The hospital’s trauma program provides round-the-clock surgical and critical-care resources for severe injuries.

Its emergency and trauma services are supported by teams including surgeons, nurses, respiratory therapists, rehabilitation specialists, pharmacists, social workers and other clinicians.

When to Use the Emergency Department

• Major injuries, severe burns or serious accidents.
• Possible stroke or heart attack symptoms.
• Severe difficulty breathing.
• Uncontrolled bleeding or serious head injury.
• Other potentially life-threatening conditions.

The emergency department evaluates patients according to medical urgency, not simply arrival order. A non-emergency medical concern may be more appropriate for a primary-care appointment or urgent-care service.

Emergency/Trauma Department contact: 559-459-6739. For an active life-threatening emergency, call 911 instead of attempting to arrange care through a department’s routine telephone number.

How to Arrange a Non-Emergency Appointment

Community Regional offers many specialist and outpatient services. Not every hospital department provides direct self-scheduling. Some services require a referral or an appointment arranged by a physician.

1. Identify the service. Decide whether you need cardiology, imaging, laboratory testing, rehabilitation, surgery consultation or another specialty.
2. Check for a referral requirement. Ask your existing healthcare provider whether a referral or order is required.
3. Contact the correct department. Call 559-459-6000 if you are unsure which number or campus building applies.
4. Verify insurance coverage. Confirm the hospital, physician and intended treatment are covered by your health plan.
5. Discuss authorization. Ask whether your insurer must approve the procedure in advance.
6. Confirm the location. Many outpatient services operate in separate medical plaza buildings rather than the main hospital.
7. Follow preparation instructions. Imaging, surgery and some tests can require fasting, medication adjustments or particular arrival times.
8. Save your appointment confirmation. Record the date, office, building, check-in time and department telephone number.

Useful Department Numbers

These department contacts are published by Community Medical Centers for patient and physician inquiries. Not every number is a direct appointment-booking line.

Outpatient Laboratory: Hours, Address & Preparation

The Community Regional outpatient laboratory is in East Medical Plaza, rather than at the main hospital lobby.

Before a Lab Test

• Bring the medical order or required test instructions.
• Ask whether an appointment is necessary for your specific test.
• Confirm any fasting requirements with the ordering clinician.
• Bring identification and insurance information.
• Use the East Medical Plaza address rather than assuming all outpatient labs are in the main hospital.

The official laboratory page lists free parking with ticket validation in the garage next to East Medical Plaza.

Outpatient Care: Community Regional vs. Other Clinics

The larger Community Regional campus includes medical offices and partner-operated clinics. These are not all managed through the same appointment desk.

Community Medical Centers also lists the Deran Koligian Ambulatory Care Center’s partner clinics through United Health Centers. For primary-care appointment availability there, the published contact is 559-424-5863.

Labor & Delivery, Newborn Care & Maternity Visits

Community Regional has a major birthing center and Level III neonatal intensive care unit. Labor and delivery uses specialty-specific check-in and visitor rules.

Labor & Delivery: 559-459-3934.

Before Your Delivery Date

1. Discuss the planned delivery hospital with your obstetric clinician.
2. Confirm whether you need preregistration and insurance authorization.
3. Complete preregistration through the hospital’s approved method, including MyChart when offered.
4. Confirm where to enter the hospital for obstetric services.
5. Ask about the number of support persons and visitors permitted.
6. Prepare personal essentials and important documents.
7. Follow the care team’s instructions if labor starts or an urgent concern develops.

The hospital’s published maternity information directs obstetrics patients to the birthing center registration desk on the third floor.

Parking, Entrances & Getting Around the Campus

Community Regional is located in downtown Fresno. The hospital campus includes parking garages, medical plaza buildings, visitor entrances and specialized emergency or procedure access points.

Where Visitors Can Park

• Free patient and visitor parking is listed in the garage across Maddy Drive on Merced Street, near the hospital’s main entrance.
• Another free parking garage is located on North Wayte Lane.
• Outpatient medical offices may use different lots or validated parking.
• Accessible parking is marked on the official campus maps.

Arrival Tips

1. Read the full building address from your appointment confirmation.
2. Determine whether your destination is the main hospital, trauma critical care building or a medical plaza.
3. Use the official campus map to choose the closest entrance and parking area.
4. Allow additional time for registration and walking between buildings.
5. Check with hospital staff if you need wheelchair or accessible-arrival assistance.

The hospital also offers a volunteer-operated courtesy cart service on published weekday schedules, but availability should not be assumed for every arrival time.

Insurance, Medi-Cal, Medicare & Hospital Billing

Community Medical Centers works with multiple health plans, including Medicare, Medi-Cal and commercial insurance. Coverage depends on the exact insurance plan, provider network and medical service.

Do not assume every plan is in network. Community Medical Centers has reported contract changes involving health insurers. Patients with scheduled non-emergency treatment should verify coverage directly with the insurer and hospital before receiving services.

Questions to Ask Before a Scheduled Procedure

• Is Community Regional Medical Center currently in network?
• Is the treating specialist covered under the same plan?
• Does the procedure require prior authorization?
• What deductible, copayment or coinsurance may apply?
• Will laboratory, anesthesia or physician bills arrive separately?
• Are any out-of-network exceptions or continuity-of-care protections relevant?
• Can the hospital provide an estimate for the scheduled service?

Patient Financial Services: 559-459-3939 or 800-773-2223, extension 53939.
Hours: Monday–Friday, 8:30 AM–4 PM Pacific Time, excluding legal holidays.

2026 Financial Assistance & Charity Care

Community Medical Centers provides financial assistance for eligible emergency and medically necessary hospital services. Depending on eligibility, financial assistance may reduce or eliminate qualifying hospital charges.

Who May Qualify?

The 2026 financial-assistance summary describes eligibility categories including:

• Uninsured patients: Family income below 450% of the applicable federal poverty level.
• Insured patients: Family income below 400% of the applicable federal poverty level, with out-of-pocket medical expenses exceeding 10% of annual income.
• Other cases: Patients who do not meet those exact tests may still qualify under additional policy provisions.

2026 Uninsured Income Reference

The published 2026 summary lists the following family-income amounts for its 450% federal-poverty-level comparison:

How to Apply for Financial Assistance

1. Contact Patient Financial Services at 559-459-3939.
2. Ask for the current financial-assistance application and required supporting documents.
3. Gather household and income information requested by the application.
4. Choose the official application method: MyChart, mail, fax or assistance at an admitting office.
5. Complete the application accurately and attach the supporting documentation.
6. Submit the application through the approved channel.
7. Ask how your eligibility decision and any remaining bill will be communicated.

Apply Through MyChart

1. Sign in to your official MyChart account.
2. Open the main Menu.
3. Scroll to Billing.
4. Select Financial Assistance.
5. Follow the instructions and upload the required documents.
6. Review the information before submitting.

Application mailing address:
Patient Financial Services
Community Medical Centers
PO Box 1232
Fresno, CA 93715-9889

Financial assistance applications are available without charge from the hospital’s official website and admitting departments.

MyChart, MyHealthMate & Medical Records

Community Medical Centers offers MyChart access through its MyHealthMate service. Patients can use the available features to view selected medical information, messages, appointments, medications and bills.

What Patients Can Do Online

• View available laboratory results.
• Review medication and visit information.
• Read or send eligible secure messages.
• Manage supported appointments.
• View billing information and payment options.
• Access selected medical information after hospitalization.

MyChart assistance: 559-459-4142.

Requesting Full Medical Records

The patient portal does not necessarily show every item in the complete medical record. For a full records request, use the hospital’s release-of-information process.

Community Regional Medical Records:
Telephone: 559-459-3925
Fax: 559-459-2412

Mail completed authorization to:
Health Information Management Department
Community Regional Medical Center
PO Box 1232
Fresno, CA 93715

The hospital advises allowing up to 15 business days for processing. Reasonable cost-based copying charges may apply.

Food, Cafeteria & Family Support During a Hospital Stay

Community Regional offers food services for visitors and hospitalized patients. The hospital’s published dining information includes several options with different operating hours.

Specific dining outlets, menus and hours may change without notice.

Terry’s House

Terry’s House is a supportive hospitality residence located across from Community Regional Medical Center. It is intended to help qualifying families remain near hospitalized loved ones receiving critical care.

Address: 2730 Fresno Street, Fresno, CA 93721
Phone: 559-459-7200.

Admission and room availability are subject to the program’s rules. Contact the hospital team or Terry’s House for referral and eligibility guidance.

Language Assistance & Accessibility

Community Medical Centers offers language assistance and accessible communication resources for patients who need help understanding healthcare information.

Its published patient-assistance number is 559-459-6789. TTY assistance is listed at 1-888-877-5379.

Services can include language interpretation and accessible formats such as large print, braille, audio or supported electronic formats, according to individual needs.

How to Request Help

1. Tell the hospital or scheduling staff what language or accommodation you need.
2. Request an interpreter or accessible format for appointment instructions.
3. Confirm the assistance available for the appointment or hospital stay.
4. Ask for support with consent forms or financial-assistance information if needed.

Requesting help in advance is useful for scheduled services, although urgent medical care should not be delayed for routine scheduling arrangements.

Community Regional, Clovis & Fresno Heart: Which Hospital?

Community Medical Centers operates multiple facilities. When arranging treatment, confirm which hospital your physician has selected.

Practical Checklist Before Your Visit

• Confirm the exact hospital, building and entrance.
• Bring identification and insurance information if available.
• Keep your appointment or procedure confirmation.
• Bring a current medication and allergy list.
• Ask whether fasting, medication changes or special preparation are required.
• Verify your insurance network and any required authorization.
• Discuss financial-assistance eligibility if hospital bills are a concern.
• Check unit-specific visiting rules before bringing children.
• Use the campus map to locate the correct parking garage.
• For a medical emergency, call 911 or use the Emergency Department rather than waiting for routine office hours.

Frequently Asked Questions

Official Hospital Sources & Patient Resources

This is an independent hospital visitor-information guide, not an official Community Medical Centers website. Contact the hospital or your healthcare provider for medical decisions, scheduling, insurance confirmation and financial-assistance determinations.