Community Health Center of Lubbock: Services & Hours

Quick Answer: Main Clinic and Phone

All 8 CHCL Locations, Addresses and Hours

Not every CHCL clinic offers the same services or hours. Select the appropriate location before booking, especially for dentistry, women’s health and Saturday appointments.

Best clinic for your situation

Official eight-clinic directory

Medical, Dental and Specialty Services

CHCL provides primary and preventive care for adults and children, alongside specialty services and referrals. Services depend on location, clinician and appointment type.

Dental services

CHCL’s February 2025 dental brochure identifies examinations, X-rays, cleanings, gum treatment, sealants, fluoride and fillings. The organization also provides dental services for children.

The same brochure lists Arnett Benson extended dental hours on Monday–Thursday evenings from 5–8 PM and certain Saturday mornings. Call 806-763-5557 to confirm an available session.

View official dental services brochure (PDF)

Women’s health and prenatal care

CHCL offers pregnancy testing, prenatal care, gynecological care, family planning and other women’s health services. Ask whether to book at the Main Clinic or Medical Office Plaza, based on appointment availability.

Behavioral health

Available services include assessment, counseling and support for concerns such as anxiety, depression, ADHD and substance use. CHCL lists services for children age five and older, adults and seniors, subject to clinical assessment.

How to Book an Appointment

CHCL accepts new patients and provides online appointment requests for several care categories.

1. Select the service. Choose same-day medical, family practice, pediatrics, women’s health, dental, behavioral health or eye care.
2. Choose the appropriate location. Do not assume every service operates at all eight clinics.
3. Open the official appointment page. Use the Schedule Appointment link below.
4. Select the correct category. Follow the service’s Schedule Now option and complete the requested information.
5. Confirm patient status. Tell staff whether you are a new or existing patient and mention any urgent scheduling needs.
6. Ask about insurance and costs. If uninsured, request sliding-fee screening before the visit.
7. Confirm the final appointment. Save the exact clinic address, date, time, forms and check-in instructions.

Open official appointment scheduling

Insurance, Medicaid, Medicare and Sliding-Scale Fees

CHCL accepts patients with private insurance, Medicare, Texas Medicaid and CHIP, as well as patients without insurance. Its sliding-fee program is intended to improve access for eligible households.

How to request a sliding-fee discount

1. Tell CHCL you are uninsured or need financial assistance. Ask for current sliding-fee eligibility screening.
2. Provide household information. Staff may request household size and proof of income.
3. Ask for the estimated visit charge. Confirm whether laboratories, dental procedures or outside services have additional fees.
4. Review exclusions. Some services, including specified contraceptive implant procedures, may not receive a discount.
5. Keep your financial screening details. Ask when updated household or income information must be submitted.

Applying for Medicaid through CHCL

CHCL also helps patients understand and apply for Medicaid. Its instructions list proof of income, address and government-issued identification. For children and newborns, the center also identifies a birth certificate and Social Security application information as relevant documents.

Official Medicaid assistance instructions

Insurance plans and sliding-fee policy

What to Bring to Your First Clinic Visit

If you are missing a document, ask scheduling staff whether the appointment can proceed and what must be supplied later.

MyChart, Medical Records and Telehealth

CHCL has introduced a MyChart patient portal. Existing patients should call their clinic for instructions on establishing access and confirming available portal functions.

How to start using MyChart

1. Contact your CHCL clinic. Ask for current MyChart enrollment instructions.
2. Verify your identity. Complete any required patient identification process.
3. Activate your account. Follow the secure enrollment instructions supplied by CHCL.
4. Use available features. Access supported appointment, communication or record functions once enabled.
5. Protect your login. Do not share activation codes or passwords with unofficial websites.

Virtual appointments

CHCL describes telehealth care by telephone or secure video for selected adult medical, pediatric, behavioral health and women’s health needs. Some symptoms, examinations and procedures still require an in-person visit.

• Ask whether your condition qualifies for telehealth.
• Confirm phone versus video arrangements.
• Choose a private setting for discussing health information.
• Keep your medication list and questions nearby.
• Know where to go if your clinician recommends in-person care.

Official virtual care and registration

Language Assistance and Accessibility

CHCL’s published patient brochure says that language assistance is available without charge and asks patients needing assistance for blindness or hearing impairment to notify the clinic 24–48 hours before the appointment.

Do not share sensitive health details through an unverified website or public message form. For medical records and confidential communication, use the clinic’s approved process.

Directions and Choosing the Correct Lubbock Clinic

CHCL locations cover different parts of Lubbock, including the downtown/5th Street area, Clovis Road, Parkway Drive, Martin Luther King Jr. Boulevard and west Lubbock around 19th Street.

Patient Checklist Before Leaving Home

• Choose the service and correct clinic address.
• Verify appointment time, check-in cutoff and any lunch closure.
• For Saturday care, confirm Parkway’s actual available hours.
• For evening dentistry, call Arnett Benson directly.
• Check insurance or sliding-fee requirements.
• Bring medications, relevant medical records and appointment details.
• Ask about fasting or other preparation before laboratory testing.
• For a child, bring immunization information and required consent paperwork.
• Request language or accessibility accommodations in advance.
• Ask about follow-up results, pharmacy instructions and referrals before leaving.