Community Health Center of Buffalo: Services & Hours

Quick Answer: What Can You Do at CHCB?

CHCB Locations, Hours & Addresses

Community Health Center of Buffalo operates several Western New York locations. Not every clinic provides the same medical and dental services.

All locations: 716-986-9199.

The official 2026 holiday schedule lists closures for Thanksgiving on November 26, the following day November 27, and Christmas Day December 25. Normal opening hours do not apply on these closures.

Medical, Dental & Behavioral Health Services

Which Location Provides Your Service?

Provider schedules, visit types and available procedures may change. Confirm that your desired service is offered at the selected clinic before booking.

How to Make a CHCB Appointment

1. Call 716-986-9199. Tell the representative whether you need primary care, pediatrics, dental care, women’s health, behavioral health or another service.
2. Select the location. Request Buffalo, Cheektowaga, Niagara Falls, Lockport or the Buffalo satellite as appropriate.
3. Explain your appointment type. State whether you are a new patient, an established patient, or requesting a follow-up.
4. Ask about appointment format. In-person and phone/video telehealth appointments may be available when appropriate.
5. Verify insurance or payment. Give your insurance plan information or ask about reduced fees if uninsured.
6. Confirm documents. Ask which medical records, registration forms, identification and insurance documents you should bring.
7. Write down your visit details. Confirm the appointment date, time, clinic address, provider and check-in instructions.

Use the official CHCB contact page for location details and general inquiries. For medical questions, prescriptions or appointments, the clinic directs patients to call rather than submit sensitive information through the general inquiry form.

New Patient Forms: What to Prepare

CHCB publishes printable new-patient, annual patient-update, dental and sliding-fee forms. Completing the applicable paperwork before your appointment can reduce check-in delays.

Download Forms in 4 Steps

1. Open CHCB’s official Patient Forms page.
2. Choose the medical, dental, annual-update or sliding-fee document relevant to your visit.
3. Print and complete the form using accurate information, leaving any provider-only sections for clinic staff.
4. Bring the forms to your appointment or ask CHCB about a secure submission method.

Privacy: Do not submit medical history, Social Security numbers or insurance documents through unrelated websites. Use only CHCB’s approved patient systems or in-person registration.

Insurance, Medicaid, Medicare & Sliding-Scale Fees

Community Health Center of Buffalo serves patients regardless of ability to pay. It accepts many health insurance plans, including Medicaid and Medicare, and offers a Sliding Fee Discount Program based on household size and income.

Sliding Fee Discount: Important Details

• Eligibility is determined from annual household income and family size.
• The published application states a $15 nominal fee at the time of a qualifying visit.
• The $15 amount is not a guaranteed total bill. Additional charges can apply depending on services and the discount category.
• Outside services, medications, reference laboratory tests and some other externally purchased services may not receive the clinic discount.
• The application is renewed every 12 months or sooner if financial circumstances change.
• The clinic reviews the application to determine the applicable discount.

How to Apply for Reduced Fees

1. Ask registration staff for the Sliding Fee Discount Program.
2. Download the application from the official forms page.
3. Provide the household members and income information requested.
4. Ask what proof of income or circumstances the clinic requires.
5. Return the application to CHCB for review.
6. Confirm your approved discount, expected visit payment and services excluded from the discount.

Billing questions: 716-986-9199, extension 3600.

Dental Services: What to Ask Before Booking

CHCB provides preventive and restorative dental care for children and adults. Its dental service page includes:

• Routine dental examinations and cleanings.
• Fillings and tooth extractions.
• Dental X-rays and diagnostic imaging.
• Dentures and partial dentures.
• Teeth-whitening services.
• Other dental evaluations according to provider availability.

Dental Appointment Checklist

1. Call 716-986-9199 and request the dental department.
2. Confirm the clinic currently offering the dental service you need.
3. Ask whether new dental patients are being accepted.
4. Describe whether the need is a routine exam, pain, damaged tooth, denture problem or another concern.
5. Verify dental insurance and any required referral.
6. Ask for a cost estimate and whether sliding-fee assistance applies.
7. Bring the completed dental patient packet if instructed.

If you have severe facial swelling, difficulty breathing or swallowing, uncontrolled bleeding, or another potentially serious emergency, seek immediate emergency medical care rather than waiting for a routine dental appointment.

Behavioral Health & Counseling

CHCB offers mental health counseling and social support through its behavioral health program. Services may include individual or family counseling, case management, referrals, support groups and assistance with stress, depression, anxiety, grief, trauma or substance-use concerns.

How to Request Behavioral Health Care

1. Call the main CHCB number and ask for behavioral health scheduling.
2. Describe whether you need counseling, psychiatric evaluation, case management or substance-use support.
3. Ask about in-person and telehealth availability.
4. Confirm whether a referral, assessment or new-patient paperwork is required.
5. Ask about insurance coverage and reduced-fee eligibility.

For more information, see CHCB’s official behavioral health services page.

Patient Portal & Healow Check-In

In March 2026, CHCB announced Healow mobile-app check-in across its locations. The app lets registered patients review health information and complete selected appointment tasks.

What Healow Can Do

• Check in on a phone when arriving for an appointment.
• Complete available registration forms.
• View appointment information.
• Review medical summaries, medications and certain test results.
• Send messages to the care team through supported portal functions.

Set Up the App

1. Download the official Healow application from your phone’s app store.
2. When prompted, enter CHCB’s practice code: HDJFBA.
3. Sign in with your existing patient-portal username and password.
4. Use the available patient check-in or records functions.
5. If login fails, ask CHCB patient registration staff for help.

No smartphone? CHCB confirms patients can still check in at the front desk. The app is not mandatory for receiving care.

After-Hours Care, Telehealth & Translations

CHCB’s official location directory confirms that phone or video appointments may be available for suitable visit types and that translation services are available.

Buffalo Clinic Map & Directions

Parking and accessibility: Before a first visit, ask staff about accessible entry, parking, drop-off arrangements and interpreter accommodations. Do not assume all CHCB locations have the same parking facilities.

If your appointment is in Cheektowaga, Niagara Falls, Lockport or at Westminster Commons, use that clinic’s specific address instead of navigating to Benwood Avenue.

Before Your Appointment: Quick Checklist

• Verify the clinic address and appointment date.
• Confirm whether your visit is medical, dental, behavioral health or telehealth.
• Bring identification and insurance information if available.
• Prepare an up-to-date medication list and relevant medical history.
• Complete the correct new-patient or annual-update packet.
• For sliding-fee applications, bring the required household and financial information.
• Request interpretation or accessibility assistance when scheduling.
• Ask whether lab work, imaging or follow-up services carry additional charges.
• Keep your appointment confirmation and any check-in instructions.

Related Community Facility Guides

This is a healthcare clinic, not a municipal recreation building. If you are comparing the difference between health clinics and recreation facilities, our community recreation center services and access guide explains typical recreation-center services.

For examples of centers offering nonmedical family and youth activities, see the High Point Community Center program guide and the Van Asselt Community Center visitor guide.

Another example of a public recreation facility with scheduled programs and pool access is covered in our Green Lake Community Center guide. These facilities are separate from CHCB and do not provide its medical services.

Official Resources & Patient Forms

CHCB Locations & Hours — clinic addresses, schedules and holiday notices.

CHCB Contact & Appointments — official phone and service inquiries.

Official Patient Forms — medical, dental, annual-update and sliding-fee applications.

Sliding Fee Discount Application PDF — household-income requirements and reduced-fee terms.

Billing & Insurance — insurance and patient payment information.

Healow Patient Check-In — current app setup and practice code.

Independent informational guide, reviewed October 29, 2026. Community Health Center of Buffalo controls appointments, clinical decisions, insurance verification and final charges. This website is not affiliated with CHCB and does not provide medical services.