Find Care, Clinic Hours and Appointment Information
Bartz-Altadonna Community Health Center (BACHC) is a nonprofit Federally Qualified Health Center serving patients in Lancaster, Palmdale, Boron, and surrounding Antelope Valley communities.
Whether you need a primary care visit, children’s healthcare, a specialist, behavioral health support, or help with medical costs, this guide explains the available services, clinic locations, appointment steps, and documents to prepare.
Lancaster, CA 93535
7:30 a.m.–6:30 p.m.
Clinic Locations and Opening Hours
BACHC operates several medical locations. Choosing the correct address matters because services and provider schedules can vary between buildings.
| Location / Address | Published hours |
|---|---|
| Lancaster Main Clinic 43322 Gingham Ave, Lancaster, CA 93535 | Mon–Fri 7:30 a.m.–6:30 p.m. |
| Integrated Care Building 43210 Gingham Ave, Lancaster, CA 93535 | Mon–Fri 8 a.m.–5 p.m. |
| Palmdale West Satellite 38660 Medical Center Dr, Suite A200, Palmdale | Mon–Fri 8 a.m.–noon 1–5 p.m. |
| East Kern Clinic 12560 Boron Ave, Boron, CA 93516 | Mon–Fri 8 a.m.–5 p.m. |
| Kensington Satellite 45338 32nd St W, Lancaster, CA 93536 | Mon–Fri 8 a.m.–5 p.m. |
| AV College Student Health Clinic Student Services Building, Room 187, Antelope Valley College, Lancaster | Mon–Fri 8 a.m.–5 p.m. |
The BACHC administrative campus at 42933 Business Center Parkway, Lancaster, CA 93535 operates Monday–Friday, 8 a.m.–5 p.m. It is an administrative location, so do not assume regular patient appointments take place there.
All listed clinical locations use the primary scheduling number 661-874-4050. Weekend hours are not listed on the official location directory. Holiday and temporary closures should be verified by phone.
Medical and Healthcare Services Available
BACHC provides routine medical care and several specialty services. A service appearing on the organization-wide list does not mean that every provider or specialty is available at every clinic.
Primary Care
Routine health visits, illness evaluation, preventive care, ongoing health monitoring, and management support for conditions such as diabetes, asthma, and hypertension.
Pediatrics
Medical care for infants, children, and adolescents, including age-appropriate primary and preventive healthcare.
OB/GYN
Women’s reproductive healthcare, obstetric services, gynecologic evaluation, and related medical care.
Behavioral Health
Mental health services, counseling-related care, and substance use services. Ask which programs are currently accepting appointments.
HIV Care
HIV-related medical care, treatment, prevention services, and appropriate testing or referral support.
Endocrinology
Specialist evaluation for diabetes, thyroid conditions, and other hormone-related disorders.
Rheumatology
Specialist care for arthritis, inflammatory joint disorders, and autoimmune-related conditions.
Nephrology
Medical evaluation and ongoing care related to kidney disease and kidney function.
Podiatry
Foot and ankle evaluation, including specialized care for patients with ongoing foot-health concerns.
Nutrition Support
Nutritional education and guidance for managing certain chronic medical conditions.
Pharmacy
Pharmacy services and medication access. Confirm prescription filling, eligibility, and pharmacy hours separately.
Digital Optometry
Eye-care services supported by digital examination technology. Ask about appointment availability and service coverage.
When Should You Call for a Specialist?
Call scheduling if you need endocrinology, rheumatology, nephrology, podiatry, HIV care, or another specialist. Explain your healthcare concern, ask which location handles the service, and whether a referral or medical records are required.
For infectious-disease testing, the CDC also lists the Lancaster Main Clinic as a provider of certain HIV, STI, and viral-hepatitis testing services. Test availability, eligibility, and cost can vary, so request details when booking.
How to Schedule an Appointment
The most direct option is to call or text the scheduling number. The official website also provides MyChart access for managing care and appointments.
Option 1: Schedule by Phone
- Call 661-874-4050. Tell the scheduling team whether you are a new or returning patient.
- Explain the service you need. For example, primary care, pediatric care, women’s health, follow-up care, or a specialty consultation.
- Confirm your clinic. Ask for the exact address, suite, provider name if assigned, date, and check-in time.
- Discuss payment. Mention your insurance plan or ask about the sliding-fee program if cost is a concern.
- Prepare the required records. Ask whether identification, insurance information, referral documents, or previous medical records are needed.
- Keep your appointment details. Follow any preparation or arrival instructions given by clinic staff.
Option 2: Use MyChart
BACHC’s MyChart patient portal supports appointment management, secure communication, test results, medications, and eligible prescription-refill requests.
- Open the official BACHC MyChart page.
- Select the login or sign-up option.
- Sign in with your existing account or follow the available registration instructions.
- Open the appointment section to view or request available appointments.
- Review your confirmation and any follow-up messages from the clinic.
Insurance, Uninsured Patients and Sliding-Scale Fees
BACHC is a Federally Qualified Health Center (FQHC). It provides care to patients with different financial circumstances and offers an income-based sliding-fee payment system.
Call to confirm the specific plan is accepted and whether a copay, deductible, authorization, or referral applies.
Ask about uninsured-patient registration and the sliding-fee discount program before your appointment.
The CDC lists Medicaid acceptance. Confirm your specific coverage and assigned provider arrangements with scheduling.
How the Sliding-Fee Program Works
According to BACHC’s patient registration information, fees are adjusted according to income and household size using federal poverty guidelines. Lower-income households may qualify for reduced charges.
- Ask scheduling or registration staff for a sliding-fee assessment.
- Provide the requested household-size information.
- Prepare supporting proof of income, such as pay statements or other documents accepted by the clinic.
- Allow staff to determine your applicable discount category.
- Ask for the expected charges, including any separate lab, procedure, or pharmacy fees.
For HIV prevention and testing, the CDC directory also identifies certain low-cost options and a free mpox vaccine service, subject to program eligibility and current availability.
New Patient Registration and Documents
The health center offers online registration and downloadable registration packets. The site also references forms in English and Spanish.
Before Your First Appointment
- Photo identification, if available
- Current phone number and contact details
- Parent or guardian details for minors, when required
- Insurance or Medi-Cal card, if applicable
- Proof of income if requesting sliding-fee consideration
- Household-size details
- Current medications and doses
- Allergies and major diagnoses
- Relevant test results or medical records
- Referral, if required
- Previous specialist records
- Questions for the provider
These are practical preparation suggestions, not a confirmed mandatory-document list for every service. Clinic staff can tell you which items are required for your appointment.
Complete Registration Online
- Open the official BACHC registration page.
- Find the Patient Registration section.
- Choose the online form or available registration packet.
- Complete the requested patient information through the official secure form.
- Follow the clinic’s submission or confirmation instructions.
- Ask scheduling whether any documents must also be brought to your appointment.
MyChart: Results, Refills and Medical Records
Patients who have access to BACHC MyChart can use it to manage several non-emergency healthcare tasks without calling the front desk each time.
Portal features can vary depending on the patient account and service. MyChart is not an emergency messaging service.
Lancaster Main Clinic Map and Directions
Address: 43322 Gingham Avenue, Lancaster, CA 93535.
Before departing, check your appointment confirmation. BACHC has two Gingham Avenue facilities with different street numbers: 43322 for the main clinic and 43210 for the Integrated Care Building.
For public transportation, accessible parking, wheelchair entrance arrangements, or language assistance, contact the clinic ahead of time rather than assuming the same arrangements apply to every location.
Which Clinic Should You Contact?
| Your need | Best next step |
|---|---|
| New primary care visit | Call 661-874-4050 and ask about new-patient availability. |
| Pediatric appointment | Ask scheduling for the correct pediatric clinic and provider. |
| Specialist consultation | Confirm the specialty, location, and referral requirements. |
| Existing appointment change | Use MyChart if available or contact scheduling. |
| Insurance or sliding-fee question | Ask registration staff about accepted coverage and income verification. |
| General administrative question | Call 661-874-4368. |
| Medical emergency | Call 911 or seek emergency medical care. |
Helpful Community-Center.org Resources
These guides explain how to verify visiting information and safely navigate community facilities and services.
Practical steps for checking locations, contact details, fees and official information.
How to identify reliable official websites and avoid unverified third-party links.
Questions to ask when planning accessible visits to community facilities.
Frequently Asked Questions
1. Where is Bartz-Altadonna Community Health Center located?
The main clinic is at 43322 Gingham Avenue, Lancaster, CA 93535. BACHC also lists locations in Lancaster, Palmdale and Boron.
2. What are the Lancaster main clinic hours?
The published hours are Monday through Friday, 7:30 a.m. to 6:30 p.m. Confirm holiday closures and your appointment time directly with the clinic.
3. What is the BACHC appointment phone number?
Call or text 661-874-4050 for appointment scheduling. General administrative inquiries use 661-874-4368.
4. What medical services does Bartz-Altadonna offer?
Services include primary care, pediatrics, OB/GYN, HIV care, behavioral health, podiatry, endocrinology, rheumatology, nephrology, pharmacy, nutrition support, and digital optometry.
5. Does BACHC accept patients without insurance?
BACHC offers an income-based sliding-fee program. Uninsured patients should contact registration or scheduling staff to confirm eligibility, documentation and expected charges.
6. Does Bartz-Altadonna accept Medi-Cal?
The CDC lists Medicaid acceptance at the Lancaster clinic. Patients should confirm their specific Medi-Cal plan, provider assignment and coverage with the scheduling team.
7. Can I walk into Bartz-Altadonna without an appointment?
Do not assume walk-in care is available. The CDC Lancaster listing states that an appointment is required. Call 661-874-4050 for current scheduling instructions.
8. Does Bartz-Altadonna have a clinic in Palmdale?
Yes. The listed Palmdale West Satellite Clinic is at 38660 Medical Center Drive, Suite A200. Its published weekday hours are 8 a.m. to noon and 1 p.m. to 5 p.m.
9. How do new patients register?
New patients can use the official BACHC registration page for online forms or a downloadable registration packet. Contact scheduling to confirm any required documents before the visit.
10. Does BACHC offer an online patient portal?
Yes. BACHC provides MyChart for supported appointment management, medical results, secure healthcare messages, and eligible prescription-refill requests.
Official Sources and Patient Information
Information was checked against the provider’s published resources and government healthcare directories.
- Official BACHC Website — Services and Patient Resources
- Official Locations, Hours and Phone Numbers
- Registration Forms and Sliding-Fee Information
- Official MyChart Patient Portal
- Provider Directory
- CDC Clinic Directory
Information researched October 16, 2026. This is an independent informational guide, not the official website of BACHC. Hours, providers, insurance participation, program eligibility, fees and appointment access may change. Medical decisions should be discussed with qualified healthcare professionals. For emergencies, call 911.