Apicha CHC Jackson Heights Queens: Services

Jackson Heights, Queens · Patient Guide

Healthcare, Appointments & Patient Services at APICHA Queens

Apicha Community Health Center in Jackson Heights provides medical, dental, mental health, sexual healthcare and supportive services for adults, children and families. It is a Federally Qualified Health Center (FQHC) serving New Yorkers, including patients who have difficulty accessing affordable healthcare.

Address82-11 37th Avenue
Floors 4 & 5
Jackson Heights, NY 11372

Phone718-567-5200
Queens appointment desk

Weekday hours9 AM–5:30 PM
Wednesday & Thursday until 7 PM

Payment supportInsurance, Medicaid and income-based discounts may be available.

Request an Appointment Call Queens Clinic Get Directions

Information reviewed October 20, 2026. Clinic hours, providers and appointment availability may change.

Jackson Heights Clinic Hours

Day	Medical clinic	Dental clinic
Monday	9 AM–5:30 PM	9 AM–5:30 PM
Tuesday	9 AM–5:30 PM	9 AM–5:30 PM
Wednesday	9 AM–7 PM	9 AM–7 PM
Thursday	9 AM–7 PM	9 AM–7 PM
Friday	9 AM–5:30 PM	9 AM–5:30 PM
Saturday	Regular medical hours not listed	1st and 4th Saturdays, 9 AM–4 PM
Sunday	Regular hours not listed	Regular hours not listed

Important: Saturday dental availability is limited to the first and fourth Saturdays. These are published clinic hours, not a guarantee that every service is available throughout the day. Call 718-567-5200 before visiting.

APICHA also closes for several holidays, including New Year’s Day, Martin Luther King Jr. Day, Lunar New Year (observed), Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving and Christmas Day. Weather emergencies can change opening times.

Services Available at APICHA Jackson Heights

Patients can use the Queens clinic for several types of healthcare without having to arrange every service through a separate organization.

Adult Primary CareAnnual checkups, preventive screenings, hypertension, diabetes, asthma, ongoing medical conditions and referrals.

PediatricsNewborn, child and teen checkups, vaccinations, hearing and vision screening, school forms and sports physical-related care.

OB/GYNWomen’s and reproductive healthcare, preventive visits and gynecological services. Ask about the specific service when booking.

Dental ServicesDental appointments at the Queens location, with additional first- and fourth-Saturday availability. Confirm the exact treatment and coverage before visiting.

Sexual HealthcareHIV/STI testing, prevention consultations, HIV treatment, PrEP, PEP and clinician-assessed DoxyPEP options.

Behavioral HealthMental and behavioral healthcare as part of coordinated patient care. Ask about provider availability and referral requirements.

Nutrition CounselingNutrition and diet-related support, including help for patients managing health conditions that may benefit from dietary guidance.

Benefits & NavigationHealth insurance enrollment assistance, care coordination, case management and connections to community resources.

SNAP AssistanceHelp navigating food-benefit enrollment and related eligibility processes.

Which service should you request? For blood pressure, diabetes or regular checkups, request adult medicine. For your child, request pediatrics. For teeth or gums, request dental. For HIV/STI testing or prevention, request sexual healthcare. For insurance, SNAP or difficulty coordinating care, ask for navigation or case management.

How to Book a Medical or Dental Appointment

APICHA accepts appointment requests online and by telephone. Calling the Queens clinic is especially useful if you need a specific provider, language support, dental treatment or help understanding payment options.

Choose the serviceDecide whether you need primary care, pediatrics, OB/GYN, dental, HIV/STI care, mental healthcare or patient support.

Check the clinic scheduleMedical and dental weekday hours are listed above. For Saturday dental visits, check whether your date falls on the first or fourth Saturday.

Open the official appointment pageVisit apicha.org/book-appointment and select the relevant appointment type.

Provide your contact detailsComplete the requested fields, including your name, contact information, ZIP code, date of birth and appointment type, where applicable.

Submit the requestFollow the official page’s instructions. Submitting an appointment inquiry is not the same as having a confirmed visit.

Confirm your date and providerWait for confirmation from APICHA. Alternatively, call 718-567-5200 to schedule directly.

Prepare your documentsBring identification, relevant insurance cards, applicable copayment and any documents needed for financial assistance.

Other contact options: APICHA lists 212-334-7940 for general questions about becoming a new patient and 866-274-2429 for confidential HIV/STI testing inquiries.

What to Bring to Your First Appointment

The official patient handbook asks patients to bring the following to appointments:

Picture ID: bring a valid photo ID if available.
Insurance cards: medical, pharmacy and dental cards when applicable.
Copayment: bring payment if your insurance plan requires it.
Proof of income: needed when applying for the sliding-fee discount program.

For easier care coordination, it may also help to have your current medications, known allergies, previous test results and a list of questions. These additional items are preparation suggestions rather than a published mandatory document list.

If you do not have insurance or standard paperwork, call the clinic first. APICHA states that patients are not denied care because they are unable to pay.

Insurance, Medicaid & Sliding-Scale Fees

APICHA is a Federally Qualified Health Center. Its patient handbook describes a sliding-fee discount program for eligible insured and uninsured patients, based on household size and income.

Have insurance?Ask whether your exact plan and service are accepted, what your copayment will be, and whether referral or prior authorization is required.

Have Medicaid?Medicaid is listed among accepted payment options in the CDC directory. Confirm the specific managed-care plan before your visit.

Uninsured or low income?Ask for the sliding-fee discount application and an estimate of the charges for your requested service.

Acceptable Proof of Income Examples

Pay stub from the last 60 days
W-2 tax form
Unemployment statement
Disability, Social Security or public-assistance documentation
Letter from an employer
Household support letter
Self-declaration, where accepted

Family size may include the applicant, spouse or partner, supported children and applicable federal tax-household members.

Do not assume every visit is free. Discounts depend on eligibility, and laboratory work, dental procedures, prescriptions and outside referrals may have separate costs. No universal fixed patient fee was verified for all services.

APICHA also offers health insurance enrollment assistance through the New York State of Health Marketplace, including renewal support.

HIV Testing, PrEP, PEP & Sexual Health Services

APICHA has provided HIV-related care since 1989. Its Queens clinic lists sexual healthcare, including HIV and STI prevention, testing and treatment.

Service	What patients can request
HIV testing	Confidential HIV testing and counseling; the CDC directory also identifies free HIV testing options.
STI testing	Testing and treatment options for sexually transmitted infections; availability depends on the individual test.
PrEP	HIV prevention evaluation, daily medication options and long-acting injectable options where clinically appropriate.
PEP	Time-sensitive medical evaluation after possible HIV exposure.
DoxyPEP	Clinician-guided discussion of bacterial STI prevention for patients who may meet eligibility criteria.
HIV treatment	HIV management, antiretroviral treatment, follow-up and medication support.

Possible recent HIV exposure? PEP is time-sensitive and must be started within 72 hours of exposure, preferably as soon as possible. Do not wait for a routine appointment if that would cause a delay. Seek urgent medical care immediately.

For HIV and STI testing inquiries, APICHA lists 866-274-2429. You can also review its official sexual healthcare information.

Pediatric Care for Children and Teens

Parents can request pediatric appointments for newborns, children and teenagers at the Queens clinic.

Well-baby and preventive visits
Regular checkups and vaccinations
Hearing and vision screening
School and sports forms
Care referrals when appropriate
Possible same-day or next-day appointments, subject to availability

When booking for a child, ask which records or forms the clinic needs. If a school has a specific physical examination or immunization document, bring that school’s form.

Patient Portal, Prescriptions & Medical Records

Existing patients can use APICHA’s patient portal to review appointments, request prescription refills, see results after provider review and communicate with their care team.

Patient portal	Appointments, reviewed results, messages, demographic information and medication requests.
Prescription refill	APICHA asks patients to allow 3 business days, with up to 7 additional business days when prior authorization is needed.
Refill planning	Request refills approximately 10 days before your medication runs out.
Records request	Written authorization may be needed for records released to third parties.
Medical records fax	646-390-4453 for the completed authorization process.

Portal messages are not for emergencies. The patient handbook says portal messages are reviewed during business hours. Call the clinic for urgent appointment concerns and use emergency services for emergencies.

Existing patients can find their portal access through APICHA’s official patient portal page.

Telehealth Appointments

APICHA also provides telehealth resources for appropriate appointments. Ask whether your specific medical concern can be handled by video instead of in person.

Schedule a telehealth appointment with APICHA.
Use a quiet, private space with a stable internet connection.
Have a working camera and microphone.
Sign in through the official patient portal or Healow application using the instructions provided by the clinic.
Follow the check-in prompts and allow camera/microphone access for the video consultation.

APICHA’s published Healow clinic code is JJBGAA. For the latest instructions, use its official telehealth guide.

Getting to APICHA in Jackson Heights

Full address: 82-11 37th Avenue, Floors 4 and 5, Jackson Heights, NY 11372.

The clinic is on 37th Avenue in central Jackson Heights, Queens. Jackson Heights–Roosevelt Avenue / 74 St–Broadway is a major local subway connection served by the E, F, M, R and 7 lines. Check current MTA service before traveling, then use walking directions to the clinic entrance.

Directions to Queens Clinic Official Location Information

The clinic is on floors 4 and 5. If you need elevator access, mobility assistance, an interpreter or another accommodation, contact the clinic before your visit.

Language Access & Inclusive Healthcare

APICHA serves a broad New York City patient population and describes a commitment to welcoming patients from different cultural, language and identity backgrounds.

The organization has experience caring for AAPI communities, LGBTQ+ patients, people living with HIV and New Yorkers with limited English proficiency.

Ask for interpretation assistance when scheduling.
Tell the appointment desk if you need extra help completing forms.
Ask whether your provider can accommodate your language preferences.
Explain any accessibility or privacy needs before the appointment.

Interpretation support is also noted in the CDC clinic directory, although availability for a particular language or appointment should be confirmed.

10 Frequently Asked Questions

1. Where is Apicha Community Health Center in Jackson Heights?

The Queens clinic is at 82-11 37th Avenue, Floors 4 and 5, Jackson Heights, NY 11372. The phone number is 718-567-5200.

2. What are the APICHA Queens clinic hours?

General clinic hours are Monday, Tuesday and Friday 9 AM–5:30 PM, and Wednesday and Thursday 9 AM–7 PM. Dental services also list the first and fourth Saturdays from 9 AM–4 PM.

3. Does APICHA offer primary care in Queens?

Yes. Adult primary care includes preventive visits, screenings, treatment of common medical conditions and ongoing management of conditions such as diabetes, hypertension and asthma.

4. How do I book an appointment at APICHA Jackson Heights?

Call 718-567-5200 or submit an appointment request through https://www.apicha.org/book-appointment/. Confirm the appointment date and time directly with the clinic.

5. Does APICHA Queens provide dental care?

Yes. Dental services are listed for weekdays, with additional hours on the first and fourth Saturdays. Call to verify the treatment, appointment availability and cost.

6. Can I visit APICHA without health insurance?

Yes. APICHA states that it provides care regardless of insurance status or ability to pay. Eligible insured and uninsured patients may qualify for income-based sliding-fee discounts.

7. Does APICHA accept Medicaid?

Medicaid is listed among payment options in the CDC clinic directory. Call the Queens location to confirm whether your specific Medicaid managed-care plan is accepted.

8. Can I get HIV and STI testing at APICHA Queens?

Yes. APICHA provides HIV and STI-related services, including testing, prevention and treatment. The CDC directory lists free testing options. Call 866-274-2429 for confidential HIV/STI testing information.

9. What documents should I bring to my APICHA appointment?

Bring picture identification, relevant medical/pharmacy/dental insurance cards, any applicable copayment and proof of income if applying for the sliding-scale discount program.

10. Does APICHA provide services for children and families?

Yes. The Queens clinic lists pediatrics, OB/GYN, dental, nutrition, behavioral healthcare and navigation services. Pediatric care includes regular checkups, vaccinations, hearing and vision screening, and school-related forms.

Official Sources & Patient Resources

This guide provides general visitor information and is not an APICHA-operated appointment or medical service. For emergencies, call 911. For nonemergency clinical questions, contact APICHA directly.