Shasta Community Health Center: Services, Hours, Locations, Phone & Urgent Care

Shasta County health center guide

Choose the Right Location, Service, Phone Number, Hours or Urgent Care Route

Shasta Community Health Center has multiple locations across Redding, Anderson and Shasta Lake. A useful visit plan starts by choosing the right location first, because medical, dental, vision, pediatrics, maternity, urgent care, HOPE, records and billing help are not all handled at one desk.

This guide is action-first: pick your need, check the correct hours and cutoff rules, then use the official link beside that task for current confirmation.

Quick Answer I Need… Official Links

Locations Hours Urgent Care Dental Portal Sliding Fee

Quick Answer: Main Address, Phone, Hours and First Safety Step

The main Shasta Community Health Center campus is at 1035 Placer Street, Redding, CA 96001. The main medical phone number is (530) 246-5710. For after-hours medical advice, call that same number and listen for the prompt. For emergencies, call 911.

Main

1035 Placer Street

Main campus for Family Practice, EIS, Behavioral Health, Fellowship, Residency and Telemedicine.

Call

(530) 246-5710

Main medical line and after-hours nurse-advice route. Use the prompt after business hours.

Urgent

980 Placer Street

Dedicated Redding urgent care site. Walk-ins are welcome, but check-in cutoffs and capacity limits apply.

Call 911

SCHC directs emergency symptoms to 911 or the nearest emergency room, not routine urgent care.

Medical safety note: this article helps with locations, hours, phone numbers and official links. It does not diagnose symptoms. For chest pain, stroke signs, severe breathing trouble, severe bleeding, seizure, unconsciousness, severe allergic reaction, toxic ingestion, major accident, or serious head injury, call 911 or go to the nearest emergency room.

I Need… Choose the Fastest SCHC Path

Use this like a task menu. Each card tells you what to do first and gives the official page for confirmation.

Appt

Schedule a regular medical appointment

Existing patients can use the appointment page for certain medical visits. New or different visit types should call the regular location.

Official Appointment Page

Walk-in

Use urgent care today

No appointment is needed, but urgent care can reach capacity and stop accepting new walk-ins. Arrive before check-in cutoff.

Official Urgent Care Page

Portal

Use Shasta Health Connect

Use the portal for forms, messages, results and summaries. Do not use it for emergencies or medication refill requests.

Official Patient Portal

Dental

Find dental care

Dental is listed at Anderson, Enterprise and Shasta Lake locations. Urgent dental appointments should be requested early in the day.

Official Dental Page

Vision

Book vision services

Vision is at 1000 Placer Street inside the Women’s, Babies’ & Children’s Center. Phone: (530) 229-5101.

Official Vision Page

Cost

Ask about billing or sliding fee

Billing: (530) 246-5934. Enrollment help: (530) 229-5117. Ask about sliding fee before your bill becomes a bigger problem.

Official Insurance & Billing

Locations, Hours and Direct Phone Numbers

Do not assume every SCHC service is at the main campus. Use this table before you drive, especially for urgent care, dental, vision, maternity, pediatrics, HOPE or records help.

Location	Services and phone	Hours / action note
Main Campus 1035 Placer Street, Redding, CA 96001	Family Practice, EIS, Behavioral Health, Fellowship, Residency 1 & 2, Telemedicine. Medical: (530) 246-5710.	Official location details may vary by department. Verify current hours before going, especially if your visit is not routine primary care.
Anderson Family Health & Dental Center 2965 East Street, Anderson, CA 96007	Family Practice, Urgent Care, Behavioral Health, Dental. Medical: (530) 378-0486. Dental: (530) 365-3147.	Medical hours and dental/urgent care times differ. Check current page before arriving.
Enterprise Family Health & Dental Center 1201 Industrial Street, Redding, CA 96002	Family Practice, Behavioral Health, Dental, Primary Care Neuropsychiatry. Medical: (530) 229-5000. Dental: (530) 246-5700. PCN: (530) 246-5916.	Use this site for Enterprise-area care, dental and PCN needs. Urgent-care availability is schedule-specific.
Shasta Community Health Urgent Care 980 Placer Street, Redding, CA 96001	Urgent Care. Phone: (530) 246-5705.	Mon–Thu 8 a.m.–8 p.m.; Fri 8 a.m.–5 p.m.; Sat 9 a.m.–1 p.m. Check-in cutoffs are earlier than closing.
Shasta Lake Family Health & Dental Center 4215 Front Street, Shasta Lake City, CA 96019	Family Practice, Behavioral Health, Dental. Medical: (530) 276-9168. Dental: (530) 276-9129.	Mon–Fri 8 a.m.–5 p.m. listed on official location page.
Women’s, Babies’ & Children’s Center 1000 Placer Street, Redding, CA 96001	Maternity, Pediatrics, Behavioral Health. Maternity: (530) 225-7480. Pediatrics: (530) 246-5702.	Mon–Fri 8 a.m.–5 p.m. listed on official location page.
SCHC Vision Center 1000 Placer Street, Redding, CA 96001	Vision. Phone: (530) 229-5101.	Mon–Fri 8 a.m.–5 p.m.; vision page notes closed 12 p.m.–1 p.m. for lunch.
HOPE Mobile Medical Van	Mobile outreach locations vary. HOPE message phone: (530) 246-5765.	Mon–Fri 7:30 a.m.–3 p.m. listed on official location page. Check the HOPE flyer for current route/location.

Verify All SCHC Locations, Hours and Phone Numbers

Urgent Care: Walk-In Rules, Cutoffs and When to Use the ER

SCHC urgent care is for immediate medical needs when you cannot wait for an appointment. Walk-ins are welcome and no appointment is needed, but the clinic can reach capacity and stop accepting new patients for the day.

Urgent care site	Hours and cutoff	What to do before going
980 Placer Street, Redding	Mon–Thu 8 a.m.–8 p.m. with check-in by 7:20 p.m.; Fri 8 a.m.–5 p.m. with check-in by 4:20 p.m.; Sat 9 a.m.–1 p.m. with check-in by 12:20 p.m.	Best option for Redding walk-in urgent care when symptoms are not emergency-level.
Enterprise Family Health & Dental Center	Mon, Tue & Thu 7 a.m.–5:30 p.m. with check-in by 4:50 p.m.	Call if you are unsure whether that day’s session is accepting walk-ins.
Anderson Family Health & Dental Center	Mon–Fri 8 a.m.–12 p.m. with check-in by 11:20 a.m.; Mon–Fri 1 p.m.–5 p.m. with check-in by 4:20 p.m.	Use the morning/afternoon cutoff, not just the end time.

Urgent care may fit

Cold, fever or flu symptoms.
Earache, headache, sinus infection or strep throat.
Pink eye, allergies, rash or skin infection.
Sprain, strain, minor sports injury or minor fracture.
Nausea, vomiting, diarrhea or urinary tract infection.

Use 911 / ER instead

Stroke signs such as facial drooping, arm weakness or difficulty speaking.
Chest pain or difficulty breathing.
Severe bleeding, seizure or unconsciousness.
Severe allergic reaction or toxic ingestion.
Serious head injury, high-speed crash or high fall.

Capacity tip: if urgent care is full, SCHC says patients may be asked to return during the next session or schedule with their primary care clinician. Calling near closing time can prevent a wasted trip.

Verify Urgent Care Hours, Cutoffs and ER Warning List

Services by Need: What SCHC Page Should You Start With?

SCHC is a primary-care system with medical, dental, vision, mental/behavioral health, maternity, pediatric, outreach and education services. The table below converts that into a practical “who should I call?” guide.

Need	Start here	Practical next step
Adult or child primary care	Primary Care / Family Practice	Call your nearest location and ask what records, insurance assignment, ID, medication list or forms are needed.
Preventive care, immunizations, chronic disease care or referrals	Health Care / Primary Care page	Ask whether you need an office visit, lab, x-ray, telehealth or referral.
Telehealth from home	Your primary care clinician	Ask if your issue can be handled by phone or video. For video, prepare a device with internet, camera and microphone.
Telemedicine specialist connection	Telemedicine	Ask whether adult/pediatric neurology, psychiatry, endocrinology or rheumatology telemedicine applies.
Pregnancy, maternity or pediatric care	Women’s, Babies’ & Children’s Center	Call maternity at (530) 225-7480 or pediatrics at (530) 246-5702.
Dental care	Dental page / location dental phone	Call early for urgent dental needs; cancel if you cannot keep the appointment so another patient can be scheduled.
Vision care	SCHC Vision Center	Call (530) 229-5101. Ask about accepted coverage, sliding fee and lunch closure.
Free classes or workshops	Patient Education & Health Promotion	Use the workshop request form for yoga, Diabetic Compass, mindful eating, healthier living or other programs.

Official Patient Services Overview Official Primary Care / Health Care Page Official Health Education and Workshops

Appointment Steps: Online Scheduling, Existing Patients and What to Bring

SCHC’s appointment page says online scheduling is for existing patients and medical visits only. The information entered must match the medical chart, including full legal name, date of birth and phone number.

Decide whether online scheduling fits

Online scheduling is for existing patients and certain medical visits, such as an office visit with your primary care clinician or women’s health annual exam. Other appointment types should be scheduled through your regular location.

Use exact chart information

Use your full legal name, date of birth and phone number as they appear in SCHC’s records. If the information does not match, the system may not find you.

Keep a cell phone number on file

SCHC says appointment reminders and confirmation texts depend on a cell phone number. If you use a landline, the status may show pending even though the appointment is scheduled.

Ask what to bring

Bring photo ID, insurance ID card, co-payment, medication list, allergies, prior records, and any form or portal task the clinic requested.

Cancel early if needed

SCHC’s patient responsibilities say patients should keep appointments as scheduled or notify SCHC if cancelling at least two hours before the appointment time and date.

Open Official Appointment Page Review Patient Responsibilities

Patient Portal, Forms and Record Requests: Use the Correct Route

Shasta Health Connect is for online portal access. Patient Forms & Record Requests is for downloadable forms and formal records. The record-release PDF adds several details that help users complete the form correctly.

Use Shasta Health Connect for

Completing forms and questionnaires online.
Sending and responding to care-team messages.
Viewing recent lab and test results.
Getting immunization records, return-to-work/school letters and visit summaries.
Updating contact and health information.

Open Patient Portal Page

Use records/forms for

Online medical record requests through Professional Medical Copy.
Authorization to release health records.
Authorization for third party to consent for a minor.
Telehealth permission forms.
Spanish versions of selected forms.

Open Forms & Record Requests

Record-release PDF: what to fill in carefully

The Authorization to Release Health Records form asks for patient name, date of birth, address, phone, optional email, who is authorized to release records, who receives records, the purpose of disclosure, date range, and specific record categories such as immunizations, current medication list, problem list, visit notes, lab results, imaging, specialty consultations and other information. Sensitive information such as substance use disorder records, mental health, psychotherapy notes and HIV testing requires separate initials.

Important PDF warnings

The release form says fees may apply for copies, you may revoke authorization in writing, treatment is not conditioned on signing, and if no expiration date is listed, the authorization expires 12 months after signing.

Records support

The forms page says to allow 3 business days to process online record requests. Questions can go to Professional Medical Copy at (800) 223-6891 or helpteam@promedcopy.com. The PDF also lists SCHC Medical Records questions at (530) 246-5758.

Portal limitation: SCHC says medication refills cannot be requested through Shasta Health Connect at this time. Health information is not sent by email; portal emails only tell you to log in.

Official Shasta Health Connect Page Official Patient Forms and Record Requests Official Authorization to Release Health Records PDF

Insurance, Billing, Enrollment Help and Sliding Fee

SCHC accepts Medi-Cal, Medicare, CMSP, Partnership Health Plan and some private insurance. The official page also explains billing help, Good Faith Estimates, free enrollment support and the Sliding Fee Discount Program.

Question	Official detail	What to do
What insurance is accepted?	Medi-Cal, Medicare, CMSP, Partnership Health Plan and some private insurance.	Bring insurance ID card and any co-payment to every appointment.
What if my plan requires assigned primary care?	SCHC says to ensure you are assigned to SCHC if your coverage requires an assigned primary care clinician.	Call your plan before the appointment if you are unsure.
Who handles billing questions?	Billing Department: (530) 246-5934.	Have account/bill details ready before calling.
What if I do not have insurance?	Depending on income, you may qualify for the Sliding Fee Discount Program.	Ask about sliding fee when calling for an appointment.
Can insured patients apply for sliding fee?	Yes. SCHC says all patients, insured or uninsured, are eligible if they qualify.	Apply if insurance does not cover a balance or service.
What can sliding fee reduce?	SCHC says the program applies to most services and can lower medical payments, lab work, x-rays and prescriptions.	Ask which services in your visit can be discounted.
Who helps with enrollment?	Outreach & Enrollment Team: (530) 229-5117. Spanish help is available.	Call for help with Covered California, Medi-Cal and other program options.

Official Insurance, Billing and Sliding Fee Page

Dental and Vision: Details People Usually Miss

Dental and vision are common search intents, but they have separate locations, eligibility details and phone numbers.

Dental care

SCHC dental services include exams, cleanings, fluoride treatments, x-rays, preventive education, fillings, crowns, bridges, dentures, extractions, root canals and minor oral surgery within scope. Dental care is listed at Anderson, Enterprise and Shasta Lake locations.

Anderson Dental: (530) 365-3147.
Enterprise Dental: (530) 246-5700.
Shasta Lake Dental: (530) 276-9129.
For urgent dental appointments, call early in the day.
If you cannot keep an appointment, call to cancel so another patient can be scheduled.

Official Dental Page

Vision services

The SCHC Vision Center is at 1000 Placer Street inside the Women’s, Babies’ & Children’s Center. It offers routine and comprehensive eye exams and economy frame/lens packages.

Vision phone: (530) 229-5101.
Hours: Monday–Friday 8 a.m.–5 p.m.
Closed 12 p.m.–1 p.m. for lunch.
Open to patients with Partnership HealthPlan of California, Medi-Cal or Medicare.
Discounted services may be available for sliding-fee eligible uninsured patients.

Official Vision Page

HOPE Program and Medical Respite: Who It Helps

HOPE means Health Outreach for People Everywhere. SCHC describes it as a continuum of care for unsheltered community members, including street medicine, a mobile medical van, shelter clinic and medical respite care.

HOPE services listed by SCHC

Street outreach in encampments, parks and community settings.
40-foot mobile medical van with lab area, intake waiting area and two exam rooms.
Shelter clinic at Good News Rescue Mission.
Medical respite for people too ill or frail to recover outdoors.
Case management and referrals.

HOPE van quick facts

HOPE message phone: (530) 246-5765. HOPE Mobile Medical Van hours are listed Monday–Friday, 7:30 a.m.–3 p.m. Locations vary, so check the current HOPE flyer.

Official HOPE Program Page

Medical Respite PDF: not a walk-in shelter bed

The HOPE Medical Respite Referral Worksheet says the program is designed for people experiencing homelessness who are recovering from an acute or post-acute medical condition after hospital discharge, or who are failing to thrive in the shelter system or streets due to medical acuity. The PDF says program length cannot exceed 8 weeks, and completed referral forms can be sent to Medical Respite e-fax +1 (866) 394-7926.

Referral warning: the respite worksheet asks for hospital/contact details, homeless status, medical reason for referral, discharge timing, wound care needs, insurance, oxygen, mobility, medications, mental health/substance-use details and safety concerns. This is a referral process, not a simple public walk-in appointment.

Official HOPE Program Page Official HOPE Medical Respite Referral Worksheet PDF

Interpreter and Communication Help

SCHC lists interpreter options that are easy to miss on ordinary directory pages. Use this before calling if language or hearing access could affect the appointment.

SE Asian

Southeast Asian phone line

SCHC lists a Southeast Asian Interpreter and Community Health Worker at (530) 246-5789.

Spanish

Spanish interpreter

SCHC lists a Spanish Interpreter and Spanish-speaking support at (530) 246-5863.

TTY

Hearing-impaired appointments

SCHC lists a dedicated TTY appointment line at (530) 646-3889 and says deaf interpreters are contracted.

Official Interpreter Services Page

2026 Holiday Closures to Check Before You Go

SCHC lists 2026 closures on the locations page. Holiday timing can affect routine appointments, urgent care, dental, vision, phone support and form processing.

Closure	2026 date listed	Visitor tip
New Year’s Day	Thursday, January 1	Use after-hours nurse advice for non-emergency medical advice; call 911 for emergencies.
President’s Day	Monday, February 16	Schedule routine appointments around the closure.
Memorial Day	Monday, May 25	Request forms and refills before the long weekend.
Juneteenth	Friday, June 19	Confirm any Friday appointment before traveling.
Independence Day	Friday & Saturday, July 3 & 4	This may affect Saturday urgent care planning.
Labor Day	Monday, September 7	Use after-hours nurse advice line for non-emergency guidance.
Thanksgiving and day after	Thursday, November 26 and Friday, November 27	Plan billing, records and routine visits earlier that week.
Christmas Day	Thursday, December 25	SCHC also lists Urgent Care Evening Clinic closures on Christmas Eve and New Year’s Eve.

Verify 2026 Holiday Closures

Map and Arrival Help

This map points to the main campus at 1035 Placer Street. Use the location table first if you need urgent care, dental, vision, maternity, pediatrics or HOPE services because those may be handled at different addresses.

Main campus

Use 1035 Placer Street for main campus services such as Family Practice, EIS, Behavioral Health, Fellowship, Residency and Telemedicine.

Urgent care

Use 980 Placer Street for Shasta Community Health Urgent Care. Check the cutoff time before leaving.

Vision / WBC

Use 1000 Placer Street for Vision, Maternity and Pediatrics. Call the direct department number before arriving.

Open Main Campus in Google Maps Open All SCHC Locations

Before-You-Go Checklist

For a scheduled appointment

Confirm the exact location and department.
Bring insurance ID card and co-payment.
Bring photo ID, medication list and allergy list.
Ask whether SCHC must be assigned as your primary care clinician.
Use portal/forms if the clinic asks you to complete documents early.

For urgent care

Check the correct urgent care location.
Arrive before the check-in cutoff.
Call if you are close to closing or the clinic may be full.
Use 911/ER for emergency symptoms.
Bring ID, insurance and medication list if safe.

For portal, records or billing

Portal help: (530) 246-5824.
Billing: (530) 246-5934.
Enrollment help: (530) 229-5117.
Records requests may take 3 business days.
Use official forms/PDFs rather than copied third-party forms.

Common Mistakes That Cause Failed Visits

Going to the main campus for every service

Urgent care, dental, vision, maternity, pediatrics and HOPE may use different locations or phone numbers.

Arriving after urgent care cutoff

Urgent care check-in ends before closing. Use the cutoff time, not only the posted closing time.

Using urgent care for emergency symptoms

SCHC directs severe symptoms to 911 or the nearest emergency room.

Forgetting insurance assignment

If your plan requires an assigned primary clinician, make sure SCHC is assigned before your visit.

Assuming sliding fee is only for uninsured patients

SCHC says insured patients can also apply if they qualify, and it may reduce balances insurance does not cover.

Trying to request refills through the portal

SCHC says medication refills cannot be requested through Shasta Health Connect at this time.

Phone Scripts for Faster Help

Use these short scripts to get routed correctly and avoid repeating your situation to multiple desks.

Appointment script

“Hi, I need care for [reason]. Can you confirm the correct SCHC location, department phone, appointment type, documents to bring, and whether SCHC must be assigned as my primary care clinician?”

Urgent care script

“Hi, I’m thinking about coming to urgent care today. Are you still accepting walk-ins, what is the latest check-in time, and should this symptom go to the emergency room instead?”

Cost help script

“Hi, I’m worried about cost. Can you tell me how to apply for the Sliding Fee Discount Program and whether enrollment help is available for Medi-Cal or Covered California?”

Official Links for Final Verification

Use these links after choosing your task. They support direct actions: location checks, urgent-care decisions, appointment scheduling, forms, portal login, records, insurance, dental, vision, HOPE, interpreter help and maps.

Official Shasta Community Health Center Homepage Official Locations, Hours and Holiday Closures Official Urgent Care Page Official Appointment Scheduling Page Official Patient Services Overview Official Primary Care / Health Care Page Official Dental Care Page Official Vision Services Page Official Shasta Health Connect Patient Portal Official Patient Forms and Record Requests Official Insurance, Billing and Sliding Fee Page Official HOPE Program Page Official Interpreter Services Page Official Patient Rights and Responsibilities Official Authorization to Release Health Records PDF Official HOPE Medical Respite Referral Worksheet PDF Open Main Campus in Google Maps

Frequently Asked Questions

Where is the main Shasta Community Health Center located?

The main campus is located at 1035 Placer Street, Redding, CA 96001.

What is the main phone number for Shasta Community Health Center?

The main medical phone number is (530) 246-5710.

How do I get medical advice after hours?

Call (530) 246-5710 after regular business hours and listen for the prompt. SCHC says the answering service can assist and connect you to a nurse if needed.

What should I do in an emergency?

Call 911 or go to the nearest emergency room. SCHC’s urgent care page directs emergency symptoms away from routine urgent care.

Where is Shasta Community Health Urgent Care?

Shasta Community Health Urgent Care is located at 980 Placer Street, Redding, CA 96001.

What are the urgent care hours?

The urgent care page lists Redding urgent care hours as Monday–Thursday 8 a.m.–8 p.m., Friday 8 a.m.–5 p.m., and Saturday 9 a.m.–1 p.m., with check-in cutoffs before closing.

Are walk-ins accepted at urgent care?

Yes. SCHC says walk-ins are welcome and no appointment is needed, but urgent care may reach capacity and stop accepting new walk-ins for the day.

Does Shasta Community Health Center offer dental care?

Yes. Dental care is listed at Anderson Family Health & Dental Center, Enterprise Family Health & Dental Center, and Shasta Lake Family Health & Dental Center.

Does SCHC offer vision services?

Yes. SCHC Vision Center is located at 1000 Placer Street, Redding, CA 96001, and the listed phone number is (530) 229-5101.

Does SCHC accept Medi-Cal and Medicare?

Yes. SCHC says it accepts Medi-Cal, Medicare, CMSP, Partnership Health Plan and some private insurance.

Who do I call for SCHC billing questions?

For billing questions, SCHC lists the Billing Department phone number as (530) 246-5934.

Does SCHC offer a sliding fee discount?

Yes. SCHC says patients may qualify for the Sliding Fee Discount Program based on household income and family size, and both insured and uninsured patients may apply if eligible.

Who helps with insurance enrollment?

SCHC’s Outreach & Enrollment Team can be reached at (530) 229-5117 for help with Covered California, Medi-Cal and other programs. SCHC notes Spanish help is available.

Can I request medication refills through Shasta Health Connect?

No. SCHC says medication refills cannot be requested through the portal at this time.

How do I request medical records?

Use SCHC’s Patient Forms & Record Requests page. SCHC says online record requests are handled through Professional Medical Copy and asks patients to allow 3 business days for processing.

What is the HOPE Program?

HOPE stands for Health Outreach for People Everywhere. SCHC describes it as outreach care for unsheltered community members through street medicine, a mobile medical van, shelter clinic, medical respite, case management and referrals.

Does SCHC offer interpreter services?

Yes. SCHC lists Southeast Asian, Spanish, hearing-impaired, video and telephone interpreter services. It lists a Southeast Asian line at (530) 246-5789, Spanish interpreter line at (530) 246-5863 and TTY appointment line at (530) 646-3889.

Can I schedule an appointment online?

Existing patients can use SCHC’s online appointment page for certain medical visits. Other appointment types should be scheduled through the regular location.