South Boston Community Health Center: Services, Hours, Phone, Address & Patient Guide

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South Boston patient task guide

Find the Right Service, Hour, Phone Number, Location and Official Link

South Boston Community Health Center is a full-service neighborhood health center, but the correct next step depends on what you need: primary care, urgent care, dental, eye care, behavioral health, records, pharmacy, insurance help, billing, or directions.

This guide is built for real visitors and patients. Start with your task, check the exact hours or department phone, then use the official link beside that action before you go.

Quick Answer I Want To… Official Links
Hours Urgent Care New Patient Dental Pharmacy Records

Quick Answer: Address, Phone, Hours and When to Call

South Boston Community Health Center’s main location is 409 West Broadway, South Boston, MA 02127. The main phone number is (617) 269-7500. General hours at 409 West Broadway are Monday–Thursday 8:30 a.m.–7 p.m., Friday 8:30 a.m.–5:30 p.m., and Saturday 9 a.m.–1 p.m. Individual department hours may differ, so call first if your visit depends on dental, eye care, pharmacy, radiology, medical records, insurance help, or urgent care.

Main

409 W. Broadway

Main health center address for primary care, urgent care and many patient services.

Call

(617) 269-7500

Main phone line and after-hours on-call route for established patients needing help after regular hours.

Hours

Mon–Sat

Main site: Mon–Thu 8:30 a.m.–7 p.m.; Fri 8:30 a.m.–5:30 p.m.; Sat 9 a.m.–1 p.m.

Emergency

Call 911

SBCHC is not an emergency room. For a medical emergency, call 911 or go to the nearest ER.

Safety note: urgent care is for non-life-threatening illness or injury. If symptoms may be life-threatening, call 911 or go to the nearest emergency room.

I Want To… Choose the Fastest Path

Use these action cards before reading the full page. They route you to the task most people are trying to complete.

New

Become a new patient

Call new patient registration at (617) 464-7642. Have legal name, date of birth, address, preferred language, phone, insurance information and Social Security number if applicable.

Official New Patient Steps
Same Day

Use urgent care

Use 409 West Broadway urgent care for same-day, non-life-threatening illness or injury. It treats adults and children 6 months and older.

Official Urgent Care Page
Portal

Use MyChart

Use MyChart to message your PCP, request or change appointments, request refills and ask about referrals.

Official MyChart Page
Records

Request medical records

Download the Release of Information form, complete it, sign and date it, then send it by fax or U.S. mail. Email requests are not accepted.

Official Records Page
Money

Get insurance or billing help

Billing: (617) 464-5891. Financial Counseling / insurance help: (617) 464-7644.

Official Billing Page
Map

Find parking and directions

Main site parking is available in the Silver Street lot behind 409 West Broadway. Street parking may be limited.

Official Directions Page

Hours by Location and Task

The main health center hours are useful, but they are not enough for every task. Urgent care, health insurance services, medical records, pharmacy, and the Seaport urgent care site can follow different schedules or phone routes.

Task / Location Official hours or route What to do before going
409 West Broadway main facility Mon–Thu 8:30 a.m.–7 p.m.; Fri 8:30 a.m.–5:30 p.m.; Sat 9 a.m.–1 p.m. Call if you need a specific department, because department hours can differ.
After-hours on-call service Call (617) 269-7500 after regular hours; answering service contacts the on-call provider. Use for established patient needs after hours. For emergencies, call 911.
Urgent care at 409 West Broadway Mon–Thu 10:30 a.m.–7 p.m.; Fri 8:30 a.m.–5 p.m.; Sat 9 a.m.–1 p.m.; Sun closed. Reserve your spot or call first. Use for non-life-threatening illness and injury.
South Boston Health Seaport urgent care 505 Congress Street; official SBCHC hours page lists Seaport urgent care Monday–Thursday 10:30 a.m.–7 p.m. Use the Seaport urgent care official site to confirm current hours and reserve a spot.
Health Insurance Services Mon–Fri 9 a.m.–5 p.m.; phone (617) 464-7644. Bring identity, citizenship, residency and income documents if applying for coverage.
Medical Records Internal team: Mon–Fri 8 a.m.–4:30 p.m.; phone (617) 464-7543. Requests must be faxed or mailed; email requests are not accepted.
Billing help Call Billing at (617) 464-5891. Check whether the bill has an SBCHC header/logo. Other facility bills require their own phone number.
Fast rule: “South Boston Community Health Center hours” means different things depending on your task. Primary care, urgent care, dental, eye care, records, billing and insurance help should be checked separately.
Verify Official SBCHC Hours Verify Official Urgent Care Hours

Services Finder: Pick the Right Department

SBCHC offers primary care, specialty care and support services. Use this table to match your need to the right route before calling.

Need Start with Best next action
Adult primary care Internal / Adult Medicine or Family Medicine Use Find a Provider, MyChart, or call the main line if you need a new PCP or appointment help.
Child or teen care Pediatrics Pediatrics covers children from birth through age 18, including checkups, immunizations and chronic condition support.
Same-day non-emergency illness or injury Urgent Care Reserve your spot; use 409 West Broadway or Seaport depending on location and availability.
Dental care Dental Care Call Dental at (617) 464-5825. Dental and eye care are housed across the street at 386 West Broadway.
Behavioral health or social services Behavioral Health and Social Services Call (617) 464-5821. Ask whether you need referral, current patient status or a PCP connection.
Eye care Eye Care Call (617) 464-5800. Eye Care is listed at the second facility across West Broadway.
X-ray or mammography Radiology / Mammography Call Radiology at (617) 464-7624 and ask whether an order, appointment or preparation is required.
Prescriptions or refills Pharmacy or MyChart On-site pharmacy refill line: (617) 638-8810. Other pharmacy refill/prior authorization route: (617) 464-7641.
Insurance, MassHealth or Medicare help Health Insurance Services Call Financial Counseling at (617) 464-7644 and bring required documents if applying.
Substance use treatment Substance Use Treatment Use the official services page or call the main line for the correct program route.
Verify Official Services and Programs Open Official Department Directory

Urgent Care: When to Use It and What It May Cost

SBCHC urgent care is for same-day, non-life-threatening illness or injury. It is not an emergency room. The official urgent care page says the 409 West Broadway urgent care sees adults and children 6 months and older.

Urgent care may help with

  • Allergies, asthma, coughs, colds, strep and flu.
  • Ear and eye infections.
  • Fever, headaches and back pain.
  • Minor burns, rashes, skin issues, sprains and strains.
  • STIs, UTIs, bladder infections and suture removal.
  • Some visits may include lab work or diagnostic X-rays.

Insurance and cost warnings

  • HMO or POS plans may require prior authorization from your insurance-assigned PCP.
  • If authorization is not obtained when required, you may be responsible for the cost.
  • Without insurance or financial assistance, urgent care visits currently start at a base rate of $210.
  • The base rate does not include lab, radiology, immunizations or other procedures.

If you have a PCP, call them first when possible

SBCHC says your primary care provider should be your regular resource for non-emergency illness, preventive care and ongoing medical history.

If PCP is unavailable, use urgent care for same-day needs

Reserve a spot at South Boston or Seaport urgent care. Confirm location, hours and whether the service you need is available that day.

If your plan requires authorization, get it before the visit

Call your insurance-assigned PCP and provide SBCHC urgent care details. After you receive the authorization number, send it through MyChart as instructed by SBCHC.

Verify Official Urgent Care Details Verify Urgent Care Cost FAQ

New Patient Steps: What SBCHC Asks For

New patients should not arrive without starting registration. SBCHC says to start by calling or visiting in person, then transfer medical records before the first visit when possible.

Call new patient registration

Call (617) 464-7642 to register as a new patient.

Prepare the registration basics

SBCHC says it needs legal name, date of birth, legal sex, address, preferred language, phone number, Social Security number if applicable, and insurance information if available.

Ask for MyChart setup

During initial contact, SBCHC says it helps patients sign up for MyChart. Download the MyChart app if you can use Android or Apple apps.

Transfer your records early

SBCHC says medical history before the first visit is crucial. Use the Release of Information process if records need to be obtained from another facility.

Verify Official New Patient Process

Medical Records: Release Form, Fax/Mail Rule and PDF Details

Medical-record requests have a specific workflow. SBCHC says requests must be made by fax or U.S. mail. Email requests are not honored for your protection.

Official record request steps

  • Download and print the Release of Information form.
  • Fill in all required information for processing.
  • Sign and date the form.
  • Send it to Medical Records by mail or fax.
  • Call (617) 464-7543 Monday–Friday, 8 a.m.–4:30 p.m. for help.

Where to send the form

Mail:
SBCHC Medical Records Department
386 West Broadway
South Boston, MA 02127

Fax:
SBCHC Medical Records
Fax: (617) 464-7680
Phone: (617) 464-7543

PDF details that matter

The Release of Information PDF says a faxed copy is as valid as the original. It includes boxes for complete record, last physical, immunization records, medication list, lab results, X-ray imaging reports, dental records, eye records, GYN/prenatal records and medical record abstract. It also asks for specific permission before releasing certain protected information, including AIDS/HIV information, mental health visits, sexually transmitted diseases, substance-use information, genetic testing and other sensitive categories.

Record-retention note: the ROI PDF says SBCHC maintains medical records for a minimum of 20 years after final treatment, in accordance with Massachusetts law. The authorization also says it automatically expires in 6 months.
Verify Official Medical Record Request Page Open Official Release of Information PDF

Billing, Insurance Help and Sliding Fee Discount

Billing and insurance support is a major search intent for community health center pages. SBCHC separates billing, financial assistance and health-insurance counseling.

Need Official detail What to do next
Pay an SBCHC bill Billing statements from SBCHC have an SBCHC header and logo. Pay via MyChart, call (617) 464-5891, or mail payment to Billing Department at 386 West Broadway.
Bill from Boston Medical Center, Quest, or another facility SBCHC says its Billing department cannot assist with statements from other facilities. Call the phone number printed on that separate statement.
Sliding fee discount SBCHC says no one is denied access due to inability to pay and offers sliding fee discounts based on family size and income. Call Billing at (617) 464-5891 and ask what documents are needed.
MassHealth or coverage application Financial Counseling can help with MassHealth applications, renewals, PCP selection, plan selection and supporting documents. Call (617) 464-7644. Bring identity, citizenship, residency and income documents if applicable.
Medicare questions SBCHC says patients can receive free, confidential SHINE Boston guidance for Medicare enrollment, plan options and cost-saving programs. Use Health Insurance Services to request assistance.
Accepted insurance SBCHC accepts most major insurance carriers, but individual plans vary. Call your plan directly for coverage and call SBCHC Billing at (617) 464-5891 if unsure whether SBCHC accepts the plan.
Verify Official Billing and Financial Assistance Verify Official Health Insurance Services Verify Accepted Insurance FAQ

Pharmacy, Refills, MyChart and Referrals

For many patients, the fastest way to manage care is through MyChart or the correct department phone number. Use the table below to avoid calling the wrong desk.

Task Best route Helpful note
Refill from SBCHC on-site pharmacy Call Pharmacy at (617) 638-8810. SBCHC says simply call the pharmacy with your refill request.
Refill at another pharmacy or prior authorization Call (617) 464-7641. Use this when your prescription is not filled at the on-site pharmacy.
Message provider, appointments, refills, referrals Use MyChart. SBCHC says MyChart can be used to send PCP messages, request/change appointments, request refills and ask about referrals.
Referrals department Call (617) 464-7453; fax (617) 464-7690. Ask whether the referral must come from your PCP or insurance-assigned provider.
Verify Official Pharmacy Page Verify Official MyChart Page Verify Department Phone Directory

Directions, Parking and Which Building to Use

SBCHC has the main health center at 409 West Broadway and a second facility directly across the street at 386 West Broadway. The second building houses Dental, Eye Care, Billing, Human Resources and Referrals.

Main health center

409 West Broadway
South Boston, MA 02127
Phone: (617) 269-7500

Look for the blue awnings on West Broadway.

Second facility

386 West Broadway
Across the street from the main facility.

SBCHC lists Dental, Eye Care, Billing, Human Resources and Referrals at this location.

Seaport urgent care

505 Congress Street
South Boston, MA 02210.

Located at street level of Waterside Place. Use the Seaport urgent care site for final hours and booking.

Transit directions

SBCHC says you can take the Red Line to Broadway Station, then the #9 bus to F Street & West Broadway. You can also take the Red Line to Andrew Square Station, then the #10 bus to Dorchester & Broadway and walk one block toward F Street.

Parking note

Parking is available in the Silver Street lot behind the 409 West Broadway main building. Street parking may be limited, and City of Boston restrictions, resident parking and street-cleaning rules still apply.

Verify Official Directions and Parking Open 409 West Broadway in Google Maps

Checklist Before Leaving Home

For an appointment

  • Confirm which building: 409 or 386 West Broadway.
  • Bring valid ID and insurance card.
  • Bring medication list and referral/order if needed.
  • Use MyChart if you need appointment messages or refill help.
  • Call if you need interpreter support.

For urgent care

  • Confirm it is not a medical emergency.
  • Reserve your spot if available.
  • Check urgent care hours for the correct location.
  • Bring ID, insurance card and payment method.
  • Ask your plan/PCP about authorization if HMO or POS rules apply.

For records or billing

  • Use the ROI form for medical records.
  • Sign and date the form before faxing or mailing.
  • Do not email record requests.
  • Check whether your bill is from SBCHC or another facility.
  • Call Billing at (617) 464-5891 if you need a payment plan.

Common Mistakes That Cause a Failed Visit

1

Using one hours answer for every department

Main facility hours do not guarantee dental, eye care, records, insurance help, urgent care or pharmacy availability.

2

Going to 409 when your department is at 386

Dental, Eye Care, Billing, Human Resources and Referrals are listed at the second facility across the street.

3

Using urgent care for an emergency

Urgent care is for non-life-threatening illness and injury. For emergencies, call 911 or go to the nearest emergency room.

4

Sending medical-record requests by email

SBCHC says records requests must be faxed or mailed. Email requests cannot be honored.

5

Ignoring HMO/POS authorization rules

Some plans may require prior authorization for urgent care. Without it, you may be responsible for the cost.

6

Calling SBCHC for a non-SBCHC bill

If the statement has Boston Medical Center, Quest Diagnostics or another name, call the number printed on that statement.

Phone Scripts That Save Time

Use these short scripts so the front desk or department can route you quickly.

New patient script

“Hi, I’m trying to register as a new SBCHC patient. Can you confirm what information you need, whether I can choose a provider, and how I should transfer my medical records?”

Urgent care script

“Hi, I need same-day care for a non-emergency issue. Can you confirm the current urgent care hours, location, insurance authorization rules, and whether I should reserve a spot?”

Records script

“Hi, I need to request medical records. Can you confirm the correct ROI form, fax or mailing address, ID requirements, and whether any sensitive information needs separate authorization?”

Frequently Asked Questions

Where is South Boston Community Health Center located?

The main South Boston Community Health Center location is 409 West Broadway, South Boston, MA 02127.

What is the main phone number?

The main phone number is (617) 269-7500.

What are the main hours at 409 West Broadway?

The main facility hours are Monday–Thursday 8:30 a.m.–7 p.m., Friday 8:30 a.m.–5:30 p.m., and Saturday 9 a.m.–1 p.m. Department hours may differ.

Does SBCHC have after-hours help?

Yes. Patients needing services after regular operating hours can call (617) 269-7500 and be connected to an answering service that contacts the on-call provider. Providers are on call 24/7.

Is South Boston Community Health Center an emergency room?

No. For a medical emergency, call 911 or go to the nearest emergency room. Urgent care is for non-life-threatening illness and injury.

What are South Boston urgent care hours?

The 409 West Broadway urgent care page lists Monday–Thursday 10:30 a.m.–7 p.m., Friday 8:30 a.m.–5 p.m., Saturday 9 a.m.–1 p.m., and Sunday closed.

What services does SBCHC offer?

SBCHC lists primary care, family medicine, adult/internal medicine, pediatrics, OB/GYN, behavioral health, cardiology, dental, dermatology, eye care, gastroenterology, nephrology, pulmonology, sports medicine, pharmacy, lab services, radiology, mammography, interpreter services, health insurance services and substance use treatment.

How do I become a new patient?

Call new patient registration at (617) 464-7642. SBCHC says new patients should provide basic identity, contact, preferred language and insurance information if available.

What should I bring to my visit?

If using insurance, bring your insurance card. SBCHC also says patients should bring a valid form of identification.

How do I request medical records?

Download and complete the Release of Information form, sign and date it, then send it to Medical Records by fax or U.S. mail. Email requests are not accepted.

What is the Medical Records phone number?

The Medical Records phone number is (617) 464-7543. The fax number is (617) 464-7680.

Does SBCHC offer financial assistance?

Yes. SBCHC says no one is denied access to services due to inability to pay and offers a sliding fee discount program based on family size and income.

Who do I call about billing?

Call the SBCHC Billing department at (617) 464-5891 for SBCHC bills, payment plans and sliding fee questions.

Who do I call for MassHealth or insurance help?

Call Financial Counseling / Health Insurance Services at (617) 464-7644. Hours are listed Monday–Friday, 9 a.m.–5 p.m.

Is parking available?

Parking is available in the Silver Street parking lot behind the 409 West Broadway main building. Street parking may be limited, and posted City of Boston restrictions still apply.

Which departments are at 386 West Broadway?

SBCHC says its second facility directly across the street at 386 West Broadway houses Dental, Eye Care, Billing, Human Resources and Referrals.

Final Practical Note

For South Boston Community Health Center, the best answer depends on your task. Call 911 for emergencies. Use the main line for general routing and after-hours on-call provider access. Use urgent care for non-life-threatening same-day issues. New patients should call registration first. Records require a signed ROI form by fax or mail. For billing, insurance, pharmacy and department-specific help, use the official phone numbers and links above before traveling.