Find the Right Service, Hour, Phone Number, Floor, Form and Parking Route
Lowell Community Health Center searchers usually need a quick decision: make an appointment, use walk-in care, pick up a prescription, check pharmacy hours, get insurance help, find the correct floor, or park near 161 Jackson Street.
This guide is organized by task. Start with what you need, follow the steps, then use the official link beside that action to verify current details before you go.
Quick Answer: Address, Phone, Hours and First Decision
Lowell Community Health Center is at 161 Jackson Street, Lowell, MA 01852. The main phone number is 978-937-9700. The main site is listed Monday–Thursday 8 a.m.–8 p.m., Friday 8 a.m.–5 p.m., Saturday on one official page as 9 a.m.–2 p.m., and Sunday closed. A separate Contact page lists Saturday 9 a.m.–1 p.m. and says patients must have an appointment, so call before any Saturday trip.
161 Jackson Street
Main health center location in Lowell, Massachusetts. Use the map section for parking guidance.
978-937-9700
Main phone line for appointments, care-team routing, refills and after-hours connection.
Check-in cutoff
Patient Walk-In Center last check-in is listed at 4 p.m. weekdays and 1 p.m. Saturday.
Help available
Lowell CHC says care is not denied due to inability to pay and offers insurance navigation and sliding-fee help.
I Want To… Choose the Correct Lowell CHC Path
This section is built for fast action. Choose the task that matches your search, then click the official page after reading the short instruction.
Make an appointment
Call 978-937-9700 Monday–Friday, 7:30 a.m.–6 p.m., or use MyChart if you already have access.
Official Appointment PageUse walk-in care
Walk in only for eligible issues. Arrive before the listed last check-in time and use emergency care for severe symptoms.
Official Walk-In PageUse the pharmacy
The pharmacy is on the 1st floor. Official pharmacy page lists Monday–Thursday 8 a.m.–7 p.m., Friday 8 a.m.–6 p.m., weekends closed.
Official Pharmacy PageGet insurance help
Insurance Navigators can help with MassHealth, Health Safety Net, Children’s Medical Security Plan and Marketplace plans.
Official Insurance HelpApply for sliding fee
The official policy says sliding-fee discounts may apply for patients at or below 200% of Federal Poverty Level.
Official Sliding Fee PDFFind parking
Reserved patient parking is listed on the second floor of the Edward Early Parking Facility at 135 Middlesex Street.
Official Location & ParkingHours: Main Site, Walk-In, Pharmacy, Quest and Teen Clinic
Do not rely on one hours box. Lowell CHC has separate hours for the main site, appointment phone line, pharmacy, Quest sample collection, Patient Walk-In Center and teen walk-in clinic.
| Area | Official hours / rule | Practical next step |
|---|---|---|
| Main Site | Location & Hours page: Mon–Thu 8 a.m.–8 p.m.; Fri 8 a.m.–5 p.m.; Sat 9 a.m.–2 p.m.; Sun closed. | Contact page lists Saturday 9 a.m.–1 p.m. and appointment required. Call before Saturday travel. |
| Appointment phone line | Monday–Friday, 7:30 a.m.–6 p.m. | Call 978-937-9700 for scheduling, refills through care team, or routing. |
| Patient Walk-In Center | Mon–Fri 8 a.m.–5 p.m.; last check-in 4 p.m. Sat 9 a.m.–2 p.m.; last check-in 1 p.m. | Arrive before last check-in. For severe symptoms, use 911 or ER instead. |
| Lowell CHC Pharmacy | Mon–Thu 8 a.m.–7 p.m.; Fri 8 a.m.–6 p.m.; Sat/Sun closed. | Call 978-805-1004 if pickup timing matters. Use RxLocal if already registered. |
| Quest sample collection | Mon–Thu 7:30 a.m.–5:30 p.m.; Fri 7:30 a.m.–4:30 p.m.; Lowell CHC patients only. | Confirm your order is ready and ask whether fasting is needed. |
| OB/Family Planning Teen Walk-In Clinic | Confidential teen clinic ages 13–17, Tuesdays 3–5 p.m.; OB/Family Planning on 2nd floor. | Confirm the clinic is open before going, especially around holidays or school breaks. |
Service Finder: Match Your Need to the Right Lowell CHC Service
Most services require scheduling, while the Patient Walk-In Center handles limited needs without appointment. Use this table to avoid calling the wrong desk or arriving for a service that needs booking.
| Need | Start with | Best next step |
|---|---|---|
| Adult primary care | Adult Medicine | Call 978-937-9700 or request an appointment. Ask about labs, screenings, medication list and follow-up. |
| Whole-family care | Family Medicine | Ask whether one provider/team can support adults, children and family planning needs. |
| Child or teen care | Pediatrics / School Based Health Centers | Ask about guardian paperwork, immunization records, school forms and appointment rules. |
| OB/GYN, pregnancy testing, birth control, teen confidential clinic | OB/Family Planning | For teen walk-in clinic, verify Tuesday 3–5 p.m. schedule before going. |
| Behavioral health or mental health support | Behavioral Health Services | Call 978-937-9700 and ask how to connect with your care team or a behavioral-health appointment. |
| Dental exams, x-rays, cleanings, fillings, extraction, dentures, root canals, emergency dental appointments | Dental Center | Schedule first. Dental care is not the same as the medical walk-in process. |
| Eye or vision care | Eye Care Center | Ask about insurance, eyewear costs, contact lens/fitting fees and sliding-fee limits before visit. |
| HIV/STI testing, treatment or related services | HIV Services / HIV-STI Screening & Treatment | Call or use official service pages to confirm appointment versus walk-in route. |
| Substance use support | Substance Use Services | Call 978-937-9700 and ask for correct care-team routing. |
| Community outreach, health screenings, insurance navigation | Community Care in Reach Mobile Health Unit | Call 978-322-8632 and verify the weekly location before going. |
Patient Walk-In Center: Use It for the Right Problems
The official walk-in page says some services are available without appointment, but it also lists symptoms that should go to 911 or the nearest hospital emergency room.
Check whether walk-in is appropriate
Walk-in is not a shortcut for severe or life-threatening symptoms. If in doubt, call 978-937-9700 or use emergency care.
Arrive before the last check-in
Weekday last check-in is 4 p.m. Saturday last check-in is 1 p.m. Arriving near closing can mean you are too late for that day.
Bring the basics
Bring photo ID, insurance card if you have one, medication list, allergies, recent visit notes, and any forms related to the issue.
Ask what happens next
Before leaving, ask whether you need a scheduled follow-up, referral, prescription, lab order, MyChart message or return visit.
Appointments, Refills and Referrals
Use the fastest contact path for the task. Appointment scheduling, medication refill requests and referrals are not the same process.
Schedule by phone
Call 978-937-9700 Monday–Friday, 7:30 a.m.–6 p.m.
Use MyChart
Use MyChart to connect with your care team. The official pages also list MyChart as a refill request option.
Referral office
For referral questions, call 978-322-8745, Monday–Friday, 8 a.m.–4:30 p.m.
Questions to ask before booking
Ask whether the visit is in-person or virtual, what floor you should use, whether your need fits walk-in care, whether you need insurance/payment documents, whether a referral is required, and what forms or records to bring.
Sliding Fee Discount: What the Official PDF Means in Plain English
This section converts Lowell CHC’s sliding-fee PDF into practical steps. It helps patients understand eligibility, proof documents and renewal rules before asking for financial help.
Who may qualify?
The official policy says the sliding-fee discount program is for patients with income at or below 200% of the Federal Poverty Level. Patients at or below 100% of FPL may be offered a nominal fee.
Care should not be denied because of inability to pay
The policy says no patient will be denied access to care based on inability to pay, and the fee program should not create a barrier to health care services.
| PDF detail | What it means | What to prepare |
|---|---|---|
| Income and family size determine eligibility | The discount depends on household/family size and gross income. | Know who counts in your household and gather income documents. |
| Required proof includes photo ID | Examples include license, passport or state ID. | Bring one clear photo ID if available. |
| Income proof is required | The PDF lists two weekly paystubs, one bi-weekly paystub or an employer letter with hours, wage and pay frequency. | Bring paystubs, employer letter or other income proof. |
| Other income sources count | Social Security, disability, pension, government assistance and self-employment documentation may apply. | Bring benefit statements, assistance proof or recent federal tax form if self-employed. |
| No income still needs a statement | If there is no income, the PDF asks for a written self-declaration explaining the financial situation. | Ask a Health Benefits Advisor how to write the no-income statement. |
| Approval lasts 12 months / yearly recertification | The form says information is valid for 12 months, and the policy says patients must re-certify annually as needed. | Reapply yearly or when your income situation changes. |
| Possible retroactive discount | Policy says retroactive discounts may be considered with documentation, but not more than 3 months retroactive. | Ask promptly if you already received a bill and may have qualified earlier. |
| Vision products may have out-of-pocket costs | Policy notes patients will be told about out-of-pocket costs for vision products before visits. | Ask before eye-care purchases, contact fittings or eyewear decisions. |
Patient Responsibilities PDF: Small Details That Prevent Visit Problems
The patient-rights document includes practical instructions that help the visit go smoothly. These details are more useful than generic “arrive prepared” wording.
Arrive early
The PDF asks patients to make every effort to arrive 10–15 minutes early for registration.
Cancel or reschedule early
If you need to reschedule or cancel, the PDF asks patients to call 978-937-9700 at least 24 hours in advance.
Tell reception your language preference
When you arrive, let the receptionist know your language preference and whether you need an interpreter.
Share full health information
Provide a complete health history, including prescription and non-prescription medicines, hospitalizations, documents and other relevant health matters.
Report changes
Report changes in address, telephone number, insurance status or financial status.
Supervise children
The PDF asks visitors to supervise and organize child supervision and not leave children unattended.
Insurance, Payment Help and What to Bring
Lowell CHC says it never turns anyone away due to inability to pay. Insurance Navigators can help with coverage and payment options even if you are not yet a Lowell CHC patient.
| Need | Official help available | Bring or prepare |
|---|---|---|
| Cannot afford care | Lowell CHC says it does not turn anyone away due to inability to pay. | Ask about sliding fee scale, Health Safety Net and insurance navigation. |
| Need insurance | Navigators can help with MassHealth, MassHealth Managed Care, Children’s Medical Security Plan, Health Safety Net and Marketplace Qualified Health Plans. | Photo ID, proof of income, proof of citizenship and immigration-status documents if applicable. |
| Not a current patient | Insurance Navigator service is available even if you are not a patient. | Call 978-937-9700 or email healthbenefits@lchealth.org to ask how to start. |
| Need to pay a balance | Lowell CHC points users to MyChart for online payments. | Use official MyChart route; avoid unknown third-party payment links. |
Building Directory: Which Floor Should You Use?
The official Location & Hours page lists a floor-by-floor directory. Use it for wayfinding, but confirm your check-in point if you have an appointment.
| Floor | Official directory lists | Patient tip |
|---|---|---|
| 1 | Eye Care Center, Patient Service Center, Patient Walk-In Center, Pharmacy. | Use this floor for walk-in, pharmacy and several front-facing services. |
| 2 | Dental Services, Health Information, OB/GYN Family Planning, Quest Diagnostics sample collection. | Teen confidential clinic is listed on 2nd floor in OB/Family Planning. |
| 3 | Family Medicine, Family Medicine Residency, Metta Health Center, Nutrition, Specialty Services, Substance Use Services. | Ask if specialty services require referral, prior records or care-team routing. |
| 4 | Pediatrics and WIC. | Bring guardian paperwork, immunization records or WIC documents when relevant. |
| 5 | Adult Medicine, Behavioral Health Services, Carino. | Adult medicine and behavioral health may have different check-in and appointment flows. |
| 6 | Administration & Finance, CHEC, Human Resources, IT, Occupational Health, staff lounge and meeting rooms. | Administrative questions may not be handled at clinical check-in desks. |
Map, Directions and Parking
Use 161 Jackson Street for the health center. Reserved patient parking is listed on the second floor of the Edward Early Parking Facility at 135 Middlesex Street, directly across from Lowell CHC. Standard City of Lowell parking rates apply.
Main address
Lowell Community Health Center, 161 Jackson Street, Lowell, MA 01852.
Patient parking
Use Edward Early Parking Facility at 135 Middlesex Street and look for reserved patient spaces on the second floor.
Arrival buffer
Arrive early for parking, payment, walking across, check-in, interpreter request and registration.
Virtual Care, Language Services and Forms
These services help patients avoid confusion, reduce unnecessary trips and understand care instructions.
Virtual care
Lowell CHC’s virtual care page says patients must be located in Massachusetts for a virtual appointment and do not need to download anything to start.
Official Virtual CareLanguage services
Lowell CHC lists interpreters for Portuguese, Spanish, Khmer, Haitian Creole, Pashto, Dari, Urdu, Swahili, Kikuyu, Arabic and Vietnamese, plus phone/video interpretation for other languages.
Official Language ServicesPatient forms
Use the official patient forms page for paperwork. For urgent refills or appointment questions, call or use MyChart instead of waiting on a form.
Official Patient FormsChecklist Before Leaving Home
Appointment visit
- Confirm date, time, provider and floor.
- Arrive 10–15 minutes early for registration.
- Bring photo ID and insurance card if available.
- Bring medication list and allergies.
- Bring forms, referrals, school paperwork or prior records if needed.
Walk-in visit
- Confirm the issue fits walk-in care.
- Arrive before last check-in.
- Use 911 or emergency room for severe symptoms.
- Bring ID and insurance information if available.
- Ask about follow-up before leaving.
Insurance / sliding fee help
- Bring photo ID.
- Bring income proof.
- Know household/family size.
- Bring citizenship or immigration documents if applicable.
- Ask for a Health Benefits Advisor or Insurance Navigator.
Common Mistakes That Waste Time
Using only one hours result
Main site, walk-in, pharmacy, Quest, teen clinic and appointment phone hours are different.
Missing last walk-in check-in
Walk-in closing time is not the same as last patient check-in time.
Assuming every service is walk-in
Lowell CHC says most health and wellness services require scheduling.
Not verifying Saturday
Official pages show different Saturday end times. Call before a Saturday visit.
Arriving without payment-help documents
Sliding-fee and insurance help move faster with ID, income proof and household details.
Not asking for an interpreter
Tell reception your language preference when you arrive so care instructions are clear.
Phone Scripts for Faster Help
Use these short scripts when calling Lowell CHC. They help you ask for the correct department and avoid generic answers.
Appointment script
“Hi, I need care for [reason]. Do I need an appointment, can this be virtual, which floor should I use, and what documents should I bring?”
Walk-in script
“Hi, I’m thinking of using the Patient Walk-In Center for [issue]. Is this appropriate for walk-in care, and what is the last check-in time today?”
Sliding-fee script
“Hi, I need help applying for the sliding fee discount. Can a Health Benefits Advisor tell me which income and household documents to bring?”
Official Links for Final Verification
Use these official links after you know your task. They are included for verification, booking, forms, map directions, payment help and final action.
Frequently Asked Questions
Where is Lowell Community Health Center located?
Lowell Community Health Center is located at 161 Jackson Street, Lowell, MA 01852.
What is the main phone number for Lowell Community Health Center?
The main phone number is 978-937-9700.
What are the main Lowell CHC hours?
The Location & Hours page lists Monday–Thursday 8 a.m.–8 p.m., Friday 8 a.m.–5 p.m., Saturday 9 a.m.–2 p.m., and Sunday closed. The Contact page lists Saturday 9 a.m.–1 p.m. and says patients must have an appointment, so call before a Saturday visit.
Do I need an appointment?
For most health and wellness services, yes. The Patient Walk-In Center offers some services without appointment.
How do I make an appointment?
Call 978-937-9700 Monday–Friday from 7:30 a.m. to 6 p.m., or use MyChart if you already have access.
What are Patient Walk-In Center hours?
The official hours list Monday–Friday 8 a.m.–5 p.m. with last check-in at 4 p.m., and Saturday 9 a.m.–2 p.m. with last check-in at 1 p.m.
When should I go to the emergency room instead of the walk-in center?
Call 911 or go to the nearest emergency room for severe symptoms such as breathing difficulty, chest pain or pressure, severe bleeding, suspected stroke, seizure, overdose, unconsciousness, severe burns, or serious head, neck or back injury.
What are Lowell CHC Pharmacy hours?
The official pharmacy page lists Monday–Thursday 8 a.m.–7 p.m., Friday 8 a.m.–6 p.m., and Saturday/Sunday closed.
What is the Lowell CHC Pharmacy phone number?
The official pharmacy page lists 978-805-1004.
What are Quest sample collection hours?
Quest sample collection is listed Monday–Thursday 7:30 a.m.–5:30 p.m. and Friday 7:30 a.m.–4:30 p.m., for Lowell CHC patients only.
Does Lowell CHC offer dental care?
Yes. Lowell CHC lists preventive, restorative and emergency dental services, including exams, x-rays, cleanings, fillings, extractions, dentures, root canals, crowns and virtual dental visits.
Does Lowell CHC offer behavioral health services?
Yes. Behavioral Health Services are listed under Lowell CHC’s additional services. Call 978-937-9700 to connect with the correct care team.
Does Lowell CHC help if I do not have insurance?
Yes. Lowell CHC says it never turns anyone away due to inability to pay and offers Insurance Navigators to help with insurance and payment options.
Who may qualify for the sliding fee discount?
The official sliding-fee policy says patients with income at or below 200% of the Federal Poverty Level may qualify. Eligibility depends on family size and income.
What documents should I bring for sliding fee or insurance help?
Bring photo ID, proof of income, household/family information, and citizenship or immigration documents if applicable. The sliding-fee PDF also lists paystubs, employer letters, benefit statements, government assistance documents and no-income self-declaration when relevant.
Where should I park?
Reserved patient parking is listed on the second floor of the Edward Early Parking Facility at 135 Middlesex Street. Standard City of Lowell parking rates apply.
Does Lowell CHC provide language services?
Yes. Lowell CHC lists medical interpreters for several languages and provides telephone/video interpretation for other languages when needed.
Can I have a virtual care visit from outside Massachusetts?
No. Lowell CHC’s virtual care page says patients must be located in Massachusetts for a virtual appointment.